Edelweiss Air

✅ Trip Verified | I flew roundtrip from Liberia to Geneva, via Zurich, for business. My luggage was lost on the trip to Geneva and arrived two days later (after being told it would arrive the night I'd arrived, then the next morning, then the next evening), which meant I had to go to a business dinner wearing shorts and sandals. I purchased pants and a shirt the second day and Swiss, responsible for the Zurich-Geneva flight, reimbursed me. My suitcase was also left in Zurich on the flight back to Costa Rica because I had a mere 45 minutes to make my connection. As Edelweiss is only available in Liberia on Wednesday afternoons (when my flight arrived), my suitcase was transported to Liberia by United and then sat for a full week at the airport. No one responded to my emails, either in Liberia or Switzerland. It was finally delivered more than a week later and cheese I'd bought in Switzerland had spoiled. Edelweiss refused to reimburse me for that cost, saying it was policy not to reimburse people for anything in their home country or to pay for items that could spoil.

Not Verified | Worst transatlantic company. In Economy the seats are comparable with a low cost company, but you're travelling long haul - tiny seats both on width and leg space. Poor selection of entertainment on board and my food was disgusting. I couldnt touch the breakfast. The flight to Puerto Plata from Copenhagen had a layover in Zurich airport. Also on the short haul no complimentary tea or coffee - just water in tiny bottles. I would not recommend this company to even travel for 1 h, worst ever service and rude staff.

Not Verified | The seating and leg room was completely inadequate for a long haul flight. I have flown economy with other airlines and it is never wonderful but this was like a short haul economy flight. I am small and only 5’2” and it was like 11 hours of torture.

✅ Trip Verified | I had yet to use Edelweiss but had seen them reviewed positively so we used them on a return home from Tenerife to the United States via Zurich. I'm giving 10/10 on the basis of a European holiday airline; it's not that they're necessarily at five-star standards, but they are without a doubt the best European holiday airline out there. Check in at TFS is handled by the airport staff and not Edelweiss, but it is efficient and the airport is clearly used to handling large numbers of passengers. TFS terminal has more than you would expect prior to your departure. Gate agents were a little haphazard in handling boarding; they didn't seem to realize that Switzerland was part of the Schengen Zone and at first were requiring everyone show their passports only to stop midway through boarding. They also began the boarding process before the gate was open. Not Edelweiss' fault as these were not their employees, but a bit comical. I'm giving them five stars on their ground service for how quickly the bags came off at ZRH, not for that. Once on board, it was quite clear how superior Edelweiss was to their competitors. Their aircraft was clean and comfortable. Not necessarily ultra-modern, but these days, any seasoned traveler can tell you that's a good feeling when the cabin is a bit older and cozier. Your backside will definitely appreciate those padded seats. Edelweiss seats are by far the best in this sector of the industry and on a four-and-a-half hour flight, you'll really appreciate that. I was also pleasantly surprised at how much Edelweiss fed us with included food, snacks, and beverages. On Eurowings Discover or any other similar carrier, you'll be swiping your card for everything. The food was solid--had couscous, which wasn't earth-shattering but definitely acceptable, and their bread was delicious and hot. Drink service is everything you'd expect. The gingerbread cookies at the end are a delightful way to end the flight. Flight attendants were very friendly and personable. I only know a little German (and the Germany variant), so they got a bit of a chuckle for some of the words I used and responded with the Swiss German equivalent. They also spoke English with perfect proficiency to anyone who needed. IFE screens showed the nearest city to where we were, how far away it was, and pictures/information on what there is to see there and whether Edelweiss services that city. Definitely good in-flight advertising. The buy on board shop actually had a few interesting things. Prices aren't cheap, but they never are. Landing in ZRH was right on time and despite some weather, the pilots handled it very well. Got to our gate and deplaning was in an orderly fashion. ZRH is my choice for best connection airport in Europe. Very good shops/places to eat but also impeccably clean, comfortable, and easy to use. We stayed overnight in a hotel nearby and came back the next morning, so we got our bags in ZRH and that was almost effortless. They were out on the belt by the time we made our way down to the claims (and it was a very short walk at that). The nicest execution on an airport Christmas tree I'd ever seen, too. If you're looking for a way to get to a sunshine destination without the nightmare of European holiday carriers, Edelweiss is clearly the way to go and their codeshare services with LX means that you can book one ticket with most Star Alliance carriers. I highly recommend them and will be using them again.

Not Verified |   Edelweiss charged my wife and I $313.00 for two carry on pieces of luggage that were supposedly over 50 lbs each. But they were not. When we received our tickets we understood that we were allowed one free bag each under 50 lbs. We were charged in Las Vegas for the trip to Zurich, but were not charged on the return trip for the exact same bags. When we got home we contacted the airlines about this situation. We were asked to provide evidence that we should not have been charged. We provided the evidence which was on our tickets. We received no further response from the airline despite repeated attempts to contact them. Additionally the flight was very hot and uncomfortable as the air conditioning was apparently not functioning properly. We will never fly this airline again!

✅ Trip Verified | Our flight was delayed to the next day after departure was aborted due to a flat tire that somehow went unnoticed. Edelweiss then lied when I requested compensation under 261/2004 saying that the flight was not eligible when it is. When I pointed that out, I was promptly ignored by customer service. I had to open a case with a third-party passenger rights company.

Not Verified | I would never use this airline again. My flight was almost 10 hours and had to spend all of it in a jumpseat. The person next to me was a very oversized man occupying half my seat so I had to move to the flight attendant seat all the flight. I had complained with the airline since I land and no credit or reimbursement of my ticket. I guess that for them caring for a "fellow passenger" means at the same time to not care at all for the other. Worst service ever.

✅ Trip Verified | In a group of 34 people from Zurich to Split, no one has their luggage now and we depart from Split in 2 days for the next 11 days of our trip. Swiss Air/Edelweiss has NO email, phone numbers do not get answered, there has been no communication, and there are 7 flights owned/operated by Swiss Air that depart Zurich for Split before 9:00AM but they somehow can’t get our baggage to us until two nights after they failed to load them… and possibly not even until the day that we’ll already be gone.

✅ Trip Verified | Flew from Tanzania to Berlin, on the way to Berlin both suitcases got lost took them 4 days to deliver, no compensation. One suitcase damaged writing them now 5 weeks and nothing, it is quite shocking . On the way back to Tanzania one suitcase got lost again, I hope I will get it at least back . Two flights and so much problems for me, never flying Edelweiss again.

✅ Trip Verified | The worst experience with the baggage. Two times I have flown with them and two times they have lost my baggage. This time they don‘t even know where my baggage is! It’s deplorable and unbelievable!