easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 967 reviews
6/10
3 star Skytrax Rating
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10/10

easyJet customer review

(United Kingdom)

Manchester to Marrakech 26th June to 3rd July. Flew easyjet for the first time and I couldn't of asked for a better service from booking in to getting of the plane everything was perfect. Will be travelling with easyjet every time now.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

easyJet customer review

(Australia)

LGW to Split with 2 adults and 2 kids under 2 which could be a nightmare but Easyjet staff made it a pleasure. We initially had a third adult in our row of three but we were swiftly moved to a row with a spare seat before take off. The crew were terrific with helping us out with milk for our 2 year old and even invited him into the cockpit after landing! It was a thrill for our little guy and a rare treat these days. Great value and outstanding service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

Flew to Berlin from Southend and back. No issues at all. Flights both departed on schedule and actually arrived early at the destinations. EasyJet have really got their act together and are now a serious rival to any 'full fare' airline in Europe.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
1/10

easyJet customer review

(United Kingdom)

LCA-LGW. Historically I have been a fan and supporter of EZY but this was my first long flight with the airline and taught me that the business model translates very badly to longer stage lengths - I don't expect a hot meal and free newspapers - my flight was a nightmare due to a simple collision of demographics. The two passengers behind me were incredibly badly behaved obviously drunk when they boarded and the cabin crew served them each two Stellas and 6 double G&Ts. Cabin crew on commission are never going to not serve someone another round of drinks. These particular passengers made everyone around them's flight absolutely miserable. I don't even mind a bit of bad behaviour on a short flight going to EDI or HAM or somewhere it can even be a source of comedy but on a 4+ hour night flight I and my neighbours should not expect to have our seats kicked deliberately and be sworn at. I will fly EZY again on short haul but over about 2hrs the risk is simply too great of being mixed in with people who don't know how to behave and are in no fit state to fly. The 20 minute delay on the taxiway after landing and parking at the“wrong”terminal (South instead of North) because they wanted the aircraft parked at the South terminal for the first flight out the next morning caused a lot of inconvenience and was a final twist of the knife to finish off a horrible experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

easyJet customer review

(United Kingdom)

On my recent journey from NCL-PMI the ground crew forced me to pay extra for my case which was over my free allowance I also had the embarrassment of having to put my carry case into the measuring device to ensure that it was meeting the companies carry on policy thankfully it was. Once I found my way onto the plane I was pleased to see the first officer greeting passengers. The flight attendants were very friendly. Obviously being a low cost airline I expected to pay for refreshments some good deals and quality food. Over all the flight was good got me there and back did the job. Even got a nice "cheerio" when I disembarked.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

My most recent flight to Krakow from Edinburgh (29/9) has been my 7th with Easyjet since January 2013 and once again they have provided service of the highest quality both at the airport and in the air - their customer charter seems to be working a treat! I look forward to many more enjoyable flights with them - some 'scheduled' airlines could learn a great deal from them about customer care! Obliged to submit low score on in-flight rating since 'not applicable' category unavailable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Easyjet has now become my first choice of travel have flown with them for years and have never had a problem. Last couple of years booked the hotels with them as well. Clean modern aircraft polite friendly staff. Just back from Tenerife and Barcelona.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

easyJet customer review

(United States)

Flew from Berlin to Amsterdam with my wife and 3 friends. There was no help no elevators for a friend who was not able to walk due to knee pain. Inconsistent implementation of rules. One person in our group was told that she could not take her purse as it was too big other one with the same size purse was not stopped. Other passengers carried two pieces and there were not stopped. I was told at the ticket counter that I could carry my empty back pack but the lady at the gate said no. We had to walk in rain outdoors no umbrellas no covers on the ladders.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
na

easyJet customer review

(Cyprus)

Travelling from London Gatwick to Paphos on 24/9/2013 with my wife. Had 2 bags weighing approximately 14kg and 16kg and a hand luggage which we and also our daughter took on the plane in more than 10 different Easyjet flights. At the check in procedure an impolite female employee asked us to put our hand luggage bag in the gauge. No problem at all. Although the whole bag went in I had to put a little force to take it out since it is a hard plastic one and stuck in there. She refused to let us take it to the plane and charged us £69.00 (25 for the bag and 44 for 4kgs overweight of our 3 bags). When I informed her that we used this bag many times on Easyjet flights before - the last one being 5 days before on our travel from Paphos to Gatwick - she refused to accept. Our lovely 5 day London holiday was ruined. Needless to say that other people on the flight had much thicker and bigger had luggage allowed on the plane. Furious and Disgusted.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
1/10

easyJet customer review

(Switzerland)

Always said "will never fly again with Easyjet" but then because of the price we did it again. But what you get for the price is a flight back and forth - that's it! No service meaning being friendly attentive professional. It's not a bus ride it's a flight! Either my husband (who is 2m tall) always has to argue why he needs to sit at the emergency exit due to legroom or staff are just unfriendly or there is always this fight at the check-in cause of 10 grams too much weight or 1 cm of too large of hand luggage. It's not fun and only stress flying with Easyjet.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no