easyJet

Gatwick to Sofia with easyJet. Have travelled many times on this route and pay extra for speedy boarding. Always great at Gatwick but non existent at Sofia. It's always a free for all getting on the plane. The man in front of us was an Easyjet cabin crew trainer who was going to take this up when we got home so he would have confirmed what had happened. We have complained many times asking for a refund of our speedy boarding fee but have been told that they will use this as feedback and never reimburse this fee. Is this not taking money under false pretences if there's no speedy boarding on the return flight? Have since been back to Sofia and used Wizzair, speedy boarding both ways brilliant! Will think twice about using Easyjet in the future!

✅ Verified Review | The easyJet flight from Milan-Malpensa (MXP) to Rome-Fiumicino (FCO) takes less than one hour, so the inevitable discomfort of somewhat limited elbow room and legroom is acceptable. The flight was a few minutes early at takeoff and several minutes early at landing, service being limited - both ground an onboard - to the very essential, there is little to comment. Overall, a simplified, reliable and very convenient transportation service.

✅ Verified Review | Flew easyJet from Luton to Palma. Delays with both outward and return flights, no explanation until you are on the plane, communication is very poor, attitude seems to be you are lucky to be going at all, never mind the affect of the delays with very young children travelling. Also flew with easyJet in June and last November and was delayed on those flights, do any flights take run on time? Customer service could be much better if communication improved and less delays.

✅ Verified Review | I fly EasyJet weekly between London and Budapest so have accumulated a representative view of their service on this route, and tonight's flight from Budapest to London is not unusual. It's cheap, they fly to Gatwick, planes are new and crew professional and friendly. The flights are almost always late, due to ground handling issues. Twice this week, I have been delayed (1 hour tonight, 2.5 hours Monday) due to the water not being cleared and replaced on the aircraft when it should. On Monday this resulted in me getting to my apartment 3 hours late at 1am. Tonight this resulted in passengers flushing the toilets manually using bottles of mineral water provided by the crew and using a hand sanitiser to "wash" hands. For the second time this week, there was also no hot or cold food. Tonight, not for the first time, we were then dropped at the South Terminal at Gatwick rather than the North as scheduled, leaving people to find their way to their cars, taxis or friends at the other terminal. I have now reached the point where if I have a choice of airline on a route, I will choose another than EasyJet, even if it costs substantially more. I used to be a fan of EasyJet, but having become a regular flyer with them over the last year, I can no longer recommend them.

Barcelona to Bristol with easyJet. The bag drop at Barcelona took 50 minutes with only one desk open for non speedy boarding or disabled passengers. Is this to encourage passengers to pay for speedy boarding? The flight itself was on time and the crew were excellent. The pilot gave information about the flight and the service was efficient.

One-way trip from Amsterdam - Luton with easyJet. Everything went fine on this short hop, from start to finish. Plane clean and flight on time. Bags were waiting for me when I arrived at the baggage claim area. First-time experience with this budget airline and I thought it was good value for money.

✅ Verified Review | London Gatwick to Malaga. Worst and most costly experience with any airline, hands down. They overbooked my flight, so I got to watch my plane board for 25 minutes before it left without me. Then they wanted to charge me 80 pounds to get on a later flight, with no guarantee of having a seat. Ultimately, I had to buy a ticket from another airline and easyjet wouldn't reimburse anything. Customer service people were embarrased and tired of being yelled at for just cause. I will never use this terrible company again.

London to Athens return. Late by well over an hour both ways. Chaotic boarding and slow cabin service. No value to cost of ticket so back to a professional carrier for me. Budget airlines are only worth the discomfort and impersonal service if they are punctual. The additional cost of BA would have represented real value to me. So, no more easyJet.

Bristol to Murcia return. Pleasant easyJet experience on both sectors at both check-in/bag drop and at boarding gates. Cabin crew were pleasant and professional. No hard sell of food or non-food items. Which was just as well as on outbound sector they could not offer any hot breakfast food and on inbound sector (lunchtime) no sandwiches were available. I prefer the relative comfort of easyJet's A319 seats compared to Ryanair's 737-800 seats. Seat pitch on the A319 was more than adequate for me (1m 78cm) for a 2.5 hour trip. Bags were quickly onto carousel on both sectors. About 15-20 minutes late on return due to thick fog at BRS.

Edinburgh to Gatwick. Hassle free online booking. Good prices compared to our alternatives. Inconsistent approach to hand baggage. (My wife was able to board with a small handbag in addition to a smaller than regulation carry on, on one leg, though not on the return, requiring us to repack our bags at the gate). Disappointed that easyjet did not park at an airbridge requiring passengers to negociate several flights of stairs at EDI. Efficient boarding with passengers seated 15 minutes before departure time. Reasonable choice of snacks and drinks and an efficient crew were able to get everything done on the short flight. Both flights sustained traffic delays but they did their best to make up the time. Overall a good flight with good value for money and we'd be happy to use Easyjet again in the future.