easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 967 reviews
6/10
3 star Skytrax Rating
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8/10

easyJet customer review

(United Kingdom)

Gatwick to Moscow. Family of four. I was quite wary of booking with EasyJet for a mid length flight but the experience was absolutely fine. Check in and boarding was simple. Staff both ends were friendly and efficient. There were a lot of Russians on the flights but EasyJet have employed some English speaking Russian flight attendants to handle them. Yes the food wasn't cheap but in quality and price it compared favourably with UK rail and motorway services offerings. Even with the food added to the ticket price costs were less than half of a comparable flight with other airlines. Maybe on a longer flight I would yearn for an in flight movie and some free drink but if I go back to Moscow I will use EasyJet.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

easyJet customer review

(United Kingdom)

Alicante to Gatwick 11th October 2013. Hand baggage only and checked in on my iPhone the app was very easy to use. There was a little confusion at the gate about which queue was what (i.e. Speed Boarding and the Other Queue) however announcements were made to clarify the confusion. One bag policy was an irritation (as was their militant- style checks of it) given that Monarch have now relaxed this as long as both bags fit within the allowance. Very warm welcome onboard by the crew. Seating tight but not too uncomfortable for a short flight - wouldn't fly with them mid-haul in those seats however. Allocated seating is a great improvement although there is still a mad rush to board for locker space. A fear seems to exist on low cost carriers in regards to this but I don't find this same mad rush on BA flights (when passengers tend to carry even more hand luggage). Selection of food and drink very extensive. Not too many announcements and no pushy sales. Service very warm and friendly. On time arrival and quick disembarkation. If easyJet can get smooth out the last remaining 'low cost feel' ruffles from their product (issues with hand luggage and more options to pay extra for space i.e. a blocked middle seat) I would consider them on par with BA 's product in Europe. easyJet have come a long way and overall I was quite pleased with the journey experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

5 return trips with easyJet this year and all have been eminently satisfactory: no hitches no delays no unwelcome extra charges. If it were not for easyJet we would not be able to afford so many foreign trips. Moreover we have always found easyJet staff efficient friendly and helpful. Our most recent trip from Liverpool to Palma and back was typical: on the outward journey the computer system at the boarding gate was down but the agents just got on with checking us through "manually" with one of them relaying our boarding card numbers over the phone. Despite this we were only a few minutes late leaving and that was partly because 2 elderly passengers had gone to the wrong gate. When they arrived they were gently guided to their seats and as they apologised for getting lost the stewardess simply said "Never mind you're here now". The boarding agents at Palma were equally amiable and very tactful when 'non - Speedy Boarders' joined the Speedy Boarders queue. The introduction of allocated seating seems to have made the whole boarding process more relaxed though it does mean that you can no longer vet the passengers in your immediate vicinity before sitting down: on one of our flights we had to suffer seat kicking children behind us with parents who took no notice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
1/10

easyJet customer review

(United States)

The fares are cheap but it's like paying to be tortured seats extremely cramped. They will not allow you to put anything under the seat in front of you so your purse is your carry-on and they'll charge you to check what should be your carry-on bag. Most European rollers are smaller than U.S. ones so your roller won't work. Our first flight from Brussels to Berlin cost us 50 euros extra when they took my roller at the gate. My husbands roller was allowed. On the second easy jet flight from Berlin to Paris we paid the counter charge of 30 euro for my roller only to have my husbands roller denied at the security line adjacent (literally) to the ticket counter for which we paid another gate fee of 50 euro even though we hadn't left the lobby. While in the security line a woman on our flight was worried about the time. She said "I know this airline and if you're not at the gate a half hour before departure they will deny you boarding". So we begged ourselves to the front of the line and ran to the gate. At least in Brussels they were calling people up on a flight that was next to depart. If you are under 25 and making a short trip then take easy jet. If you are an American on an extensive trip avoid them. What you save in air fare is not worth the fees you will pay at the airport. I will say the inflight crews were very nice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

easyJet customer review

(United Kingdom)

Flew Gatwick-Chania and return early October. Both flights arrived on-time and there was enough legroom. That is apart from the guy sitting behind me on return trip when the in-flight magazine proved sufficient padding at my back. Seemed well organised and would use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

easyJet customer review

(Portugal)

Last November I travelled from Portugal to Egypt and my departure was on Madrid. I had to catch a connecting flight between Lisbon and Madrid. The flight to Madrid a short travel of 45/50 minutes arrived on scheduled to Madrid so I had a stopover there of about 4 hours. I didn't have problems with the luggage. The boarding was a bit confusing (due to speedy boarding) and the flight was full so the experience on the ground and on board was poor. The space between the seats was also very short a thing that is normal on these low cost companies. My returning flight was threatened by a ground strike on Barajas. Even though the flight was delayed 1hr 20 minutes the crews kept passengers informed. I'll choose this low cost option to travel between European countries.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Flew with from Hurghada to London Gatwick on a one way ticket. I travelled with Thomas Cook on the outbound flight nowhere near as good as EZY. Brand new A320 excellent new seats which give you more room friendly crew pilots and on time! Onboard menu no different in cost to any other airlines! Excellent 5.5 hr flight much better than my TCX departure to HRG! Would definitely recommend! Online check in was a breeze and bag drop easy to use and find at Hurghada. 10 out of 10 for comfort.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

LGW-PSA-LGW. Flights on time aircraft clean and tidy and staff courteous and clearly enjoyed their job. PSA 'international departure lounge' awful. Cramped (even with only two flights going) and little room to sit down. easyJet continue to offer a great product all based around customer choice - so if you want a free meal free newspapers free drinks inflight entertainment free blanket and free pillows go to an airline that advertises it!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Had no problems at all with Easyjet. Flew to Rhodes from John Lennon. Seat pitch was better than some other aircraft's. Cabin staff were very friendly and helpful. We could actually make out the captains announcements. Outgoing and incoming flights were both on time and check in was swift. Wouldn't hesitate to fly with EJ again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
6/10

easyJet customer review

(Switzerland)

Milan Malpensa to London Gatwick on an Airbus 320. We had no luggage so we did not use drop off counters (they were almost empty without queues). We booked priority boarding and extra leg room sit (first row). When they opened the gate we waited more than 20 minutes at the terminal's door before opening it and let us board. Hard seat with no possibility to adjust it leaning down. Easyjet e-application helpless as for an unknown mistake I was not able to do the check in online. Very annoying the fact of receiving Easyjet e-mails every week before the flight. Globally good price for the transportation only: do not except more.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money 12345
yes