easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1492 reviews
5/10
3 star Skytrax Rating
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9/10

"good leg-room for a budget airline"

(United Kingdom)

Cheap fares came up so we booked it about 6 weeks before. Easyjet have good on board baggage allowance which is one of the reasons we choose it and the fact that they fly to Southend during the winter from Tenerife. Checked in online - easy. Bag drop only took about 15 mins but unfortunately we weren't told of the 50 minute delay which they must have know about as it was the inbound flight that was delayed so we could have sat outside in the sun for a bit longer. Gate came up as if flight was on time so everyone gathered and We stood there for 50 minutes wondering why we weren't boarding. That's my only complaint. Once on board. Good leg-room for a budget airline. Food and drinks Ok (including hot tea). We were amongst the last off and had quite a wait to get through Southend passport control but you cant blame Easyjet for that.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTFS to SEN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"fly with Easyjet again"

(United Kingdom)

Flew from Gatwick to Budapest and back. Unfortunately as we were at the back of the queue at Gatwick our suitcases had to go in the hold but as it took us ages to get through passport control at Budapest our suitcases were already waiting for us. Both flights were on time Would fly with Easyjet again.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteLGW to BUD
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"better than I expected"

(Germany)

Verified Review | The easyJet flight from Berlin-Schönefeld to Barcelona was great. The plane departed on time and the flight was better than I expected. The cabin staff was very friendly and the seats are comfortable enough. The legroom was better than legroom in other low-cost flights. I had to pay for my seat and for the food. But the focaccia I have bought for 3.5€ was hot and very delicious. Juice for 3€ was a bit expensive if you compare it with the good price of the focaccia but it was also good. The small room where I had to wait before Boarding was not comfortable because I did not have a seat for 10 minutes. Like in other low-cost or regional airlines there was no IFE but for 2.5 hours it was okay. The value for money was good but other low-cost carriers are much cheaper with the same service.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSXF to BCN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"employees ignorant attitude"

(United Kingdom)

Liverpool to Berlin. We booked to go to Berlin outgoing on 29th of October and all went well till the departure gate when we were told one item of hand luggage was over sized and we would have to pay extra for it to go in the hold and the price would be £45. We elected to pay with a card which didn't please the female staff member as she didn't have a card reader and with my wifes card on display for all to see she wrote out a receipt giving every passenger in close proximity a clear view of the numbers. When my wife objected to this it was made clear to her that this was frowned upon and we could be banned from the flight. For our return on 1st November the staff in Berlin were totally different and my own bag was put in the hold free of charge to free up cabin space. On checking I have found that along with others easyJet changed their policy on hand luggage a while back and while I accept we were wrong, the company and it's employees ignorant attitude and primitive methods leave a very bad taste and we will not go with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLPL to SXF
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"journey was uneventful"

(Netherlands)

Verified Review | Flew easyJet from Amsterdam to Luton. The plane was full so my cabin baggage was put in the hold even though it was the correct easyJet size. The plane was about an hour late departing. This did not cause me any problems. The return journey was uneventful. However, contrary to the information given, some passengers had more than one piece of hand luggage. easyJet is a good low cost carrier and I have never had any problems to date except for extreme weather or an erupting volcano.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAMS to LTN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"totally bad experience"

(United Kingdom)

Verified Review | Luton to Copenhagen with easyJet. Poor service. Still on the ground writing this review while the cabin crew run around like headless chickens trying to off-load bags. This airline lets customers take a big bag in the cabin rather than let them put them in the hold, then spends 30 mins off-loading luggage that does not fit. Net result is we don't take off and still sit on ground. Easy does not describe them. Poor quality airport, poor quality planes and poor quality service. I pity the poor people who work for them in service. Totally bad experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLTN to CPH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"paying extra made this flight fine"

(Qatar)

Verified Review | Gatwick to Hamburg. Paying the extra for premium boarding and baggage made this flight just fine. I avoided the fights over bags, seats and other chaos that occurred around me. The in flight magazine looked like paper ready to use in a bush toilet. The staff looked a bit frazzled but all in all a fun flight. Worth paying extra.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLGW to HAM
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cannot praise easyJet enough"

(United Kingdom)

Verified Review | Newcastle to Faro. We cannot praise easyJet enough. We make at least 4 return European flights every year and they have never failed to deliver. You get what you pay for in respect of seat space and lack of entertainment but you get exactly what it says on the box. Cabin staff are just fantastic and do their very best to deal with some of the passengers on board. In our last 20 flights, only 2 have been delayed and by less than an hour in each case. We have had no problems with cabin baggage as we make sure our cases are within the size limit. As far as hold luggage goes, we have actually sent a generator, and a washing machine from UK to Portugal with no problems. We have no reservations in recommending easyJet.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNCL to FAO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"extremely good value"

(United Kingdom)

Flew Bristol to Amsterdam 17th October returning 21st October. Boarding was quick and easy although flights were full both ways. Aircraft cabin clean and tidy, crew friendly and professional. Flight crew provided warm welcome with route and weather details. Flights on time both ways. Seat comfortable with ample leg room. Booked ticket 1 month in advance so extremely good value.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBRS to AMS
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not be flying them again"

(United Kingdom)

Verified Review | Gatwick to Chania. When my partner and I previously flew easyJet, we were crammed into tiny seats with no legroom at all, and were told we would have to pay extra to be moved up front (even though the seats were empty and the attendant could clearly see my partner, at 6'7", was clearly far too tall for the regular seats). As a result this time we paid an additional fee for exit row seats, which included 'speedy boarding'. Firstly, there was no speedy boarding. We had the privilege of showing our tickets at the gate ahead of other passengers, only to be kept waiting in the corridor for about 20 minutes before everyone was allowed to swarm towards the plane. We were then shocked to find our so-called 'exit row' seats were almost exactly the same as regular seats, with maybe an extra inch of legroom. I shudder to think what would happen in an actual emergency, as there would certainly be very little room for passengers to swiftly evacuate the plane this way. We endured almost as much discomfort as on previous flights, and could not believe we had been made to pay for such a joke. And as with every easyJet flight, I find it ridiculous that we have to pay for hold luggage, when on every flight I have ever taken with them somebody at the gate has announced that the plane is 'too full' for everyone's cabin baggage and invited people to check theirs in. An utter rip-off. Will not be flying with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to CHQ
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no