easyJet

Two good flights with easyJet to Isle of Man from Liverpool, took off in fog but quick and safe flight captain warned us we would brake sharply on landing due to short runway and was managed well. Return flight slightly delayed because captain had to inspect the outside of plane as ground crew were concerned. Provided full explanation and was very reassuring. Staff efficient, plane clean and leg room reasonable.

Flew from Belfast International to Gatwick. If I can avoid travelling with easyJet again I will. Flight should have left Belfast 18.10, 17th Dec 2016, eventually took off at 9.50pm. My son was flying to Canada the next morning and we had arranged dinner, but that was all hit on the head. We got a card with £3 to get a coffee. My husband and I eventually got into Gatwick at 11pm and had to grab food from an M & S store and take it back to the hotel. Return flight should have left Gatwick at 1.55pm, Sunday 18th Dec 2016 but didn't take off until 4.40pm. We were herded into a departure lounge that had no refreshment facilities, not even a vending machine. Never again.

Arrived at Málaga airport to find no queue at the bag drop counter, and the clerk confirmed the flight was on time and told me the boarding gate. I went to the boarding gate 45 minutes before departure time and the flight was already boarding with no queue, although we were waitiing in the airbridge for a short time. This allowed all passengers to have boarded and stowed their cabin bags before the scheduled departure time and the flight took off promptly. It was the first time I had flown with easyJet since they introduced the non-reclining seats and I found the leg room much better and the seat more comfortable than the old ones. I didn't buy any food or drink onboard but the crew managed to offer two trolley services during the short flight which seemed very efficient. The plane landed 30 minutes ahead of schedule and there was only a very short wait to collect my bag. All in all a very satisfactory experience.

Newcastle to Berlin. EasyJet do as they say on the tin. Very good and well priced flights that all were on time and on clean modern aircraft. What more does anybody want? Shame they fly into Berlin Schonefeld though as that really is an airport desperate for the end but apart from that I will be flying EasyJet again.

✅ Verified Review | Stansted to Edinburgh. Flight delayed and there was no apology. We were kept waiting on the steps of the plane in the cold. I had to clean my seat as it was dirty. I will not fly with easyjet again as this is not the first time and the service needs to improve.

✅ Verified Review | I can't fathom how many times I have used easyJet and over the past 2 years they have become better and better. For my flight from Edinburgh to Copenhagen, we left on time, had a great crew and the aircraft was clean and felt quite new. I look forward to my next flight with easyJet!

Used easyjet for years with no problems but this flight had a farcical ending. Pilot had 2 failed attempts at landing in Gibraltar due to wind so we diverted to Malaga but after a few minutes diverted to Seville with the excuse it was windy at Malaga too. Landed at Seville and were kept on the plane for over an hour while they worked out what to do. Could not go back to Gibraltar as weather worsened. Eventually bussed back to Gibraltar which took 3 hrs and finally arrived there at 8pm instead of 11.55am. At no point were we offered a drink or food on the plane - unless we paid for it. A goodwill gesture of free food or drink would have made a huge difference. The next day we discovered that both flights after ours had landed in Gibraltar and all flights into Malaga had also landed - why couldn't our pilot? I am aware landing at Gibraltar can be hazardous and have been diverted to Malaga on one occasion a few years ago but the detour we had to endure seemed pointless and totally unnecessary. All I have had from easyjet is a text thanking me for my understanding! We are not impressed with easyjet and their pilot skills or their customer care on this occasion.

✅ Verified Review | Liverpool to Barcelona in July 2016. A four hour delay in Liverpool airport escalated into a cancellation, and then led to us being advised that we would have to take trains to London and stay in a hotel overnight in order to disrupt our holiday the least. We were reassured that we would receive reimbursement for the above, only to be told after over four months of correspondence that in fact the answer is no, we won't be receiving any such thing, leaving us over £300 out of pocket and with a head full of bad memories! Truly a toxic airline, average at best when things go right, but EasyJet merely shrug any blame or responsibility off as soon as anything goes wrong.

✅ Verified Review | Gatwick to Barcelona, and a great experience with Easyjet. The whole process using the phone app was a delight and easy. The staff at Gatwick were friendly, the plane was clean and cabin crew very friendly and helpful as well. I normally try and use BA, but after this great experience as well as being a lot cheaper, I will be looking to use Easyjet in the future.

We flew on a return trip from Southend to Faro. We didn't book our bags into the hold as we didn't know you had to, so ended up paying for them at the airport, however we paid for them on the way back so it was cheaper. We flew on the early flight at 6.35 so didn't expect the cabin crew to be too nice however they were very friendly and willing to help. We didn't try the food and drink on either flight so cannot comment on it. On the way back at Faro the plane had not come in yet so we were all told to go and wait in a room looking over the airport to wait for the arrival of the other plane and everyone to get off. The plane was very clean so well done cabin crew. Not a lot of leg room but that is expected on a budget flight. EasyJet was good for a budget plane, would recommend.