easyJet

Not Verified | Our flight from Geneva to Brussels on 28 august was cancelled less than 1 hour before flying, without giving a reason. We were asked through the airport speakers to find a hotel. No assistance or clarification available. No contingency whatsoever. We needed to purchase new tickets from Swiss for over 600 euro to get home the next day. Reimbursement, if any, is limited on their flyer to be maximum 220 euro. No news yet after one month. No help, no assistance through their UK help line. This is a joke. EasyJet treated us worse than cattle.

✅ Trip Verified | Worst experience of all. When flying from Amsterdam to Berlin, there was more than 2 hours of delay but they did not give any compensation (drink vouchers), which was stated in the Terms & Conditions. On my way back, there was another delay of an hour due to which was triggered by their technical fault. The cabin crews were extremely unfriendly: I will for sure say that I will never take EasyJet again.

✅ Trip Verified | First time I fly easyJet, I didn't think to check reviews, we were only going to Glasgow and it is just a quick long weekend. So we didn't care to dig into the airline assuming it is the standard stuff. But boy we were wrong, we took a Friday flight 30th of September EZY885, was supposed to take of 18:05, but only took off around 18:45 or something like that, thankfully, we had nothing planned. Then on the way back on the 3rd of October Ezy6414 @ 9:15, they decided my standard bag was too big for the cabin, because apparently on Feb2021, they shrunk the seats and the cabin size even more, and charged me £24 for it. That bag was half empty, I could have brought a smaller one had I known. Why are they going against standardisation? They actively want to catch you, the lady there could have let it go, it's not like that money goes to her pocket, but some people enjoy letting others down. They must hate their jobs immensely (customer service is difficult, especially with money grabbing management that are paid 6digits compared to people in her level with 1.65bn revenue). My guy friend is 6ft, he had his legs squashed there, I feel terrible, I didn't think he might need leg space.

Not Verified | Worst airline ever, extremely unreliable and very rude and clueless staff, treating people with no respect. We had a delay for 18 hours for a reason they wouldn't tell us and couldn't care less for the passengers - the worst!

Not Verified | 4 flights in 5 days. Journey was from Tel Aviv to Lisbon and back. One connecting flight in Geneva and on the return connecting in Milan. Each of the 4 flights had a delay. Each time was another story. Was traveling with a person considered as Special Assistance, but none was provided by the airline at any stage. All in all, EasyJet might be good to fly from one place to another, with no need to connect flights. For us, it was really cheap but had it's price by the time/delays and by the service. We will highly try to avoid flying with EasyJet.

Not Verified | Flight was delayed 2.5hrs. There was a multiple car crash enroute to the airport so my 30min drive turned into 2.5hrs but I left early enough that I wasn’t worried and that was for the non-delayed flight. I arrived 9 minutes after check-in, they wouldn’t let me in and gave me absolutely zero alternative options. As I frantically searched other flights I found my easyJet flight was 2 hrs delayed so again tried to get on my flight, was told that apparently I missed baggage drop by half an hour, this was 1.5hrs after the check in I had modestly missed, sorry 1.4hr as I was 9 mins late for a flight that was 2 hrs delayed!!

✅ Trip Verified | Hands down the worst customer service I have ever received. Lost our checked in luggage and it took nearly a month to lodge a claim as they dont answer phone calls, avoid responding to emails and in general don't care about their customers. After going round in circles for 4 weeks we finally managed to lodge a claim but had no response since. We will make sure never to fly with this airline again. We have flown twice with them and both times flights were delayed by almost 2 hours without any explanation given.

Not Verified | Highly recommend. EasyJet went above and beyond. We had to emergency land in Munich due to sick passenger on the way back from Sharm to Bristol. EasyJet put nearly 300 of us up in a hotel, arranged taxis and paid for our food all day. The only thing we need to claim is taxi fare, every thing else was paid for. They went above and beyond for a budget airline and didn’t leave us stranded like lots of bigger named airlines. I can’t thank them enough. Staff also went above and beyond. 5 stars to easyJet.

Not Verified | I booked a flight to return from Basel to Amsterdam. This flight was cancelled and EasyJet made no effort to notify me. When I checked in to my departing flight, I saw on the app that the flight was cancelled. I called to have my flight rebooked to an earlier flight and explained my frustration at the fact that no one had contacted me in advance. I was told that my seats would be rebooked for the new flight to the extra legroom seats I had before. The next day I called again to explain that the reservation does not have me in an extra legroom seat as I paid for and asked this to be corrected. The person on the line was not willing to refund my fee as I that would mean I would also have to give up the cabin baggage allowance I also paid for. I explained to him how frustrated this was for me as a customer, and at the end of the call he asked me to hang up on me before he hung up on me himself. This is a poor example of customer service, and if the trip wasn't so last minute, I would ask for a refund and take my business elsewhere. I am not responsible for the flight being cancelled last minute and I made all the arrangements in advance to ensure a smooth trip. I am beyond disappointed in the service I've received and will consider this when making future reservations.

✅ Trip Verified | I really do not recommend EasyJet. 2h35 delay on a 45min flight, and still no compensation. This is really not proportional. They kept us waiting without giving any information, in a room without any location to buy food or water. Terrible journey with EasyJet!