I can only thank the easyJet team from Bristol airport for assisting me so well. Due to an over 2-hour delay of my flight from Glasgow to Bristol on the 10th February, I lost the one that was headed to Lisbon, both easyJet flights. I explained the situation to the customer service desk and I was told that the next one from Bristol to Lisbon would only be on Thursday (this happened on Monday). I couldn’t stay in Bristol for that long, it was impossible; there were other flights to other two Portuguese cities the next morning, but they weren’t feasible either, since I had to invest more time and money. I had no idea what to do. I begged for alternatives, asking which was the nearest airport to Bristol and when would be their next flight to Lisbon. The senior manager suggested me to go to Gatwick, since the next flight to Lisbon would be the next day in the afternoon. London seemed reasonable, so I accepted. I couldn’t believe when I was told that all costs, from the taxi to the hotel, would be covered by easyJet. Not only did they book and paid a 2 hour and a half trip from Bristol to London, I stayed in a 4-star hotel in Chessington with dinner and breakfast covered. My flight from Gatwick to Lisbon was also arranged by them. All in all, I am deeply thankful for such prompt assistance, offering to cover these costs and overall turning this nightmare into a good experience.