easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1496 reviews
5/10
3 star Skytrax Rating
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5/10

"A very mixed bag"

(United Kingdom)

Trip Verified | A very mixed bag. As a party of 4 we each booked and paid for 15kg hold luggage, before departure, I received an email saying we had 23kg. 3 of us had about 10kg and one went for 23kg. bag drop at Bristol was exemplary, machines worked well and helpful staff on standby to assist - no mention of extra fee. Bordeaux departure was mess, it says Billi L on the boarding pass, but who would know that that meant a shed at the end of the main terminal that was for low cost airlines - all the Departures signage coming from the hire car drop zone is to the main terminal in the opposite direction. At bag drop there was initially only 1 person sitting at a desk who was more interested in talking to colleagues rather than check in passengers' luggage. Then 2 more arrived and a panic to pull forward passengers travelling to Palma and Marseilles. The last member of our party was charged 45 euros for excess baggage despite having the same baggage as on the outbound flight. The rest of the boarding procedure was an equally overcrowded, hot and unpleasant experience. Why not use the main terminal, especially now it is about empty following France's partial domestic flight ban. Low visibility at Bristol resulted in an aborted landing followed by diversion to Cardiff. The crew were excellent, they kept us informed throughout, the captain stood at the front of the cabin and gave updates directly. The weather in Bristol cleared, they refuelled and got us there a little 2 hours late, well handled.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBordeaux to Bristol
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"this was absolutely the worst"

(United States)

Trip Verified | I have flown with easyJet several times in previous years, but this time I had the unfortunate experience of learning about their handling of flight cancellations. First, I should note that the easyJet terminal at Schipol Airport is separate from all other airlines and has inadequate seating and very limited services. My flight from Amsterdam to Naples was canceled about 30 mins before the departure time, without any prior notice whatsoever that there might be any problems. There were no easyJet staff available to explain what to do. Asking other passengers with previous experience of easyJet cancellations was the only option. I went to the easyJet desk in the baggage claim area but the staff did nothing to help the stranded passengers. Recovering my checked package took 2 hours. After a long delay, the easyJet app offered the option to rebook on another flight, but in fact there were no other flights to Naples, Rome or Milan during the following two days. Compared to my experience with other airlines in similar situations, this was absolutely the worst.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Naples
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
3/10

"Pretty poor performance by easyJet"

(United Kingdom)

Trip Verified | Pretty poor performance by easyJet at their “focus city” of Naples. Whilst bag-drop was straightforward and easy, getting through passport control was a total nightmare. At least a couple of hundred passengers were trying to reach the immigration booths at the B gates but were prevented by doing so by temporary barriers erected ostensibly to control the crowds but which instead resulted in passengers being kettled and trapped in scary conditions (i.e. risk of being crushed and little to no working air conditioning). One could argue this is the airport’s responsibility rather than the airlines’, but both Ryanair and jet2 sent their staff to the barriers to allow ONLY their passengers past the barriers; easyJet passengers were not allowed through and had to wait for other airline passengers to pass through and then slip through behind them whenever they could. EasyJet did not send down any staff to advocate for their passengers stuck behind the barriers and it was the most chaotic crowd I have ever seen waiting to be stamped out of any country. As a result, our flight was delayed by one hour simply because half of the passengers were still waiting to clear passport control (I overheard one of the ground staff confirm this to the cabin crew after I had been able to finally board). The flight itself was fine, but the experience at Naples airport was harrowing and it was upsetting to see how other low cost airlines bothered to get their passengers passed the barrier whilst easyJet staff were nowhere to be seen.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNaples to London Gatwick
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"as awful as it can be"

(United Kingdom)

Trip Verified | Absolutely terrible. From start to end the experience with them is as awful as it can be. First, buying a ticket is full of pop ups and weird advertising jumping in your way; glitches and more glitches; their boarding is always last minute; at the entry in the lounge you see the fed up, grumpy, not well-mannered staff; the staff always try to find something on you to charge you extra. On my last trip there's this staff member in LGW, not very presentable, checking the boarding passes - he asked many travellers to insert their baggage in a tiny space to verify the measurements; if it was half an inch bigger than that, then he tells the travellers that would be £48 extra charge. The only pleasurable person so far was the pilot, could see and hear his positiveness; he was assisting a little the staff in the flight to do their duties; then he apologised to us that he cannot do that anymore as he's got a plane to fly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Isle of Man
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Another great flight and service"

(United Kingdom)

Trip Verified | Early departure from Glasgow. Boarding well organised with Speedy boarding first. Aircraft’s was clean and onboard crew were very professional and welcoming. Some passengers boarded last and kicked up a fuss about bags being further back in the cabin but this was handled very professionally from the cabin crew. Aircraft left a few minutes late due to a slot. Great service provided onboard and clear announcements made from the pilots about route and arrival time. Buses used in Berlin to take us to the terminal and passed through passport control in a few minutes. Bags waiting on belt when we got through. Another great flight and service from easyJet on the ground and in the air.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGlasgow to Berlin
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

“Decent cabin service”

(United Kingdom)

Trip Verified | Good flight. Decent cabin service despite the plane being almost full, and landed almost on schedule. Cabin crew were friendly. I would choose to use easyJet again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Naples
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"would have expected some understanding "

(Germany)

Trip Verified | From my understanding I booked a flight from Berlin to Milan the day before yesterday. Afterwards I received a confirmation email saying the flight departs in Prague and flies to Milan. After I saw that email I immediately called EasyJet's customer service which was more useless. First he told me that there are no flights from Berlin to Milan at all and that I cannot change my flights at all. When I advised him that the airport is called Milan LIN that EasyJet planes fly to from Berlin, he told me that it would be cheaper for me to just make a new booking as it would be cheaper. However, I would still have to pay for those wrong flights from and to Prague since the booking has been made more than 24 hours ago. I asked him if there are any exceptions because obviously there must be a mistake (and it's possible that this mistake was made by the airline, because why would I book a flight from Prague) but he told me there's nothing that he can do for me. I went online and changed the flights on the website myself. There is no option to change both flights (there and return) at the same time, so I had to pay rebooking fees twice. Moreover there were no suitable return flights available anymore that leave in the evening, so now I had to take one a day later and have to pay for another night at the hotel. All in total I've paid now close to $900 AUD for flights + extra night at the hotel in Milan for one short trip from Berlin to Milan and return, because most likely there is some sort of bug in the system (either skyscanner or easyjet). This is more than frustrating! I would have expected EasyJet to show some understanding for my situation and either let me cancel the wrong booking to find another airline that offers me the right flights at the right times or let me change the flights at no extra fees.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePrague to Milan
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"incapable of providing me with a receipt"

(France)

Not Verified | EasyJet has zero customer service. This is the second time that I have an unacceptable experience from EasyJet. I added a bag to my trip, paid for the bag, and now I need a simple receipt so that I can get reimbursed by my company. EasyJet is absolutely incapable of providing me with a receipt. I have contacted EasyJet 5 times and they have sent me receipts for my flights, but somehow they have zero financial proof that I added a bag, which means I will not get reimbursed by my company and the charge on my credit card apparently connects to nothing. How are they so incompetent? I've had multiple bad experienced, so I'm done. The cost is not worth the hassle.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLyon to Bordeaux
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Overall good trip"

(United Kingdom)

Trip Verified | Overall good trip. Baggage drop was quick and easy and staff were friendly. Poor boarding management at Luton airport, however. Boarding was via stairs and those allocated to board at the rear of the plane boarded as normal whereas those allocated to board via the front stairs were made to queue for around 15 to 20 minutes, standing on the tarmac. Later I discovered by chance that this was to allow a disabled passenger to be loaded first. This is understandable (and I don't mind waiting for that reason) but the failing of easyJet was that they did not communicate this reason to us whilst we were standing in the queue, not knowing what was going on. Luckily the weather was good outside. During the flight, crew worked hard and service was good despite the plane being full.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Chania
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"happy the flight was still going ahead"

(United Kingdom)

Trip Verified | Our flight was caught up in the delays caused by the UK air traffic control failure. EasyJet's app was very good in keeping us up to date with the latest status / estimated times of the flight. The app alerted me to potential problems about 5 hours before the flight, when the air traffic control failure first began impacting flights. At one point it seemed as if we might be 4 hours delayed but in the end we were less than 90 minutes delayed, which was good considering how many other hundreds of flights were cancelled and thousands delayed. We were told to check-in at the usual time; there was no queue at the airport for baggage drop. Staff were friendly, though no explicit mention was made of the likely delays! Boarding was a little chaotic as it required buses to transport everyone from the terminal to the aircraft (so anyone with speedy boarding would have only have had a marginal advantage, if any). At this stage we were all just happy the flight was still going ahead. The flight was full and the staff worked hard providing the trolley service twice during the flight, despite turbulence.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCnania to Gatwick
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes