easyJet

Flew Paphos - Manchester and then Gatwick - Larnaca. Flights on time excellent staff who were nice and polite on both flights and food and beverages were good. The plane was very bumpy at some points and a noise like the one when the seat belt sound appears kept being made every few minutes which was annoying and a bit more legroom would have been better as I felt squished. Overall it was 2 ok flights.

Cagliari to Milan. Issues started before checking luggage in: I purchased priority boarding and priority check-in option to have enough time to eat something but the baggage drop started 30 min late and they didn't setup a priority counter which meant I had to wait for 1 hour. The whole boarding procedure was a complete mess: boarding gate was not clearly specified and the signs were not updated. They took the people with priority boarding outside on a mini bus 25 min before the aircraft was ready and they left us in the mini bus under the sun with broken air conditioning. On the aircraft we had to wait 1 hour. 1 additional hour while certain passengers were offloaded. Would not recommend.

Had an excellent EZ experience on flights from Gatwick to Mykonos and return which we bought in March for less than££200. Planes clean and punctual customer service excellent so much better than the dreaded Ryan Air if you need a budget airline. Noting to fault the flight at all really other than the normal lack of legroom. We checked in straight away without queuing at both ends and there was no Ryan Air boarding rugby scrum. All very civilised and very impressed.

Monday 1st July - departing Glasgow at 19.55 arriving Gatwick 21.20. EZY894. I am fed up with the poor standards of customer service from Easyjet. Everything is geared towards themselves rather than the passenger it would appear we are there for their convenience not the other way around. I am fed up of standing around (particularly at Glasgow) when the board is flashing final call and yet we have not moved a millimetre onto the aircraft. Having encouraged us all now to take hand luggage rather than pay the exorbitant prices to put luggage into the hold they are now using gestapo like techniques to force you to put it into the hold as the flights are full. This latest ploy now - no check in staff - is another example of poor customer service. Their flights are no longer cheap and the seat/leg room is nothing short of ridiculous.

Moscow Domodedovo-London Gatwick. Like the outbound journey a week before baggage drop was far too long! Over an hour! The most frustrating thing being the Easyjet Plus desk was open and hardly being used! Also I really don't understand why on both flights I had to carry my bag across the airport to "oversized baggage" when it wasn't and I wasn't charged extra. In flight crew were lovely really warm and friendly. They were having problems with my card while purchasing beverages but were patient. Flight was slightly delayed on way out (airport's fault not Ryanair) but made up for time and arrived early.

LGW-GVA-LGW. Outward flight was with an easyJet Switzerland A319 which was older and was showing its age with the seat in front not being able to stay in any position apart from fully reclined. Return was on a newer A320 and the removal of the ability to recline made the flight much more comfortable. There was a huge queue at both London Gatwick and Geneva at bag drop and the boarding process is still a mess due to easyJet's new hand baggage guarantee making people rush to avoid having their bags placed in the hold. However they are still very good value for money and travelling without a hold bag would eliminate the problem with the bag drop queue.

I travelled on Tuesday July 9th from Liverpool to Bordeaux. Usually fly from Manchester as I live 4 miles from this airport. I was not looking forward to travelling by train from Stockport to Liverpool. Easy transfer from Liverpool Parkway to the Airport. The biggest joy was the airport itself - so clean and laid back. Easyjet staff were so helpful.

Flew from Geneva Switzerland to Venice Italy. Had a good first experience. The rest of my flights with them were horrible. Second flight I flew from Milan Italy to Paris and I could not believe how rude the staff were. I thought maybe it was just a bad day for them so I used them again flying from London to Aberdeen Scotland. Again the staff were even more difficult to work with. The person I traveled with and I both had 2 bags each which was a mess in itself. Each of us had one bag and then one carry on however mine was a little bit bigger than the cart you have to put it in. All they needed to tell me was that I needed to pay extra for baggage and weight and I would have been more than happy to pay the extra. However they made a huge deal about it and were so incredibly rude in front of everyone. I could not believe the lack of customer service.

I flew on EZY6419/20 on 28/06 and 05/07. Both were fantastic flights from NCL to ALC. The 6419 was delayed by 1.5 hrs due to crew sickness but everyone was kept well informed managed to arrive into ALC only 30 minutes late. The flight on 05/07 was fantastic and we arrived into NCL 25 minutes early. The Captain was the same one on both journeys and he was excellent and very informative. His scenery commentary on the 6420 was top notch! The Cabin Crew were excellent and helpful on both legs and the seat pitch considering the fact I'm just over 6ft was pretty good and even better than TOM and TCX on short haul. I wouldn't hesitate using Easyjet again.

London Gatwick-Moscow Domodedovo. Extremely cheap fare flight uneventful and average aside from ridiculous queue of over an hour at bag drop also it seemed anyone going to Moscow had to have their visa number personally read to an Easyjet supervisor by phone which was strange and caused a huge wait.