easyJet

Newcastle to Amsterdam. We found the check in lady unhelpful when we said we would like to put our hand luggage in the hold she said their would be plenty of room onboard as the flight was not full. We were in row 26 and upon boarding there was no room for my daughters luggage and it had to go in an overhead locker at row 3 when telling a crew member where she was sitting they shrugged and said never mind. The staff at Amsterdam airport were much more helpful and pleasant.

BOD-LYS: Easy boarding flight service is at a minimum but the crew were friendly and patient. easyjet is a low cost airline but comparable in quality to many other "regular airlines".

Flight out to Almeria on 19th was good good service (although I was asleep most of it) however flight back on the 28th was terrible the check in queue was delayed and no one thought to tell us why plane was delayed when we finally got onboard. Onboard they had run out of food due to not ordering enough then was rude about it did not apologise and carried on could not believe how terrible the staff was they was all over the place! Will be avoid easy jet in the future!

SEN to EDI 22nd July out 25th back. This airline just gets better and better. Boarding fine both ways. The friendliest cabin crew both ways who did really well to serve the full flight going despite short flight time. The captain was the same both ways who even came out of the cockpit both ways to say good bye. Now almost as good as a full fare airline.

Out and back from Gatwick to Dusseldorf. Both flights were very busy but the new pre-assigned seating meant there was no scrum and everything went smoothly. I have no complaints at all both flights on time and crew excellent.

LGW-JMK-LGW easyJet now offer a good variety of the Greek Islands in their network and we got a good deal advance purchase of around £250 per person. Arrived at check in for our 6am flight about 90 minutes before expecting huge queues. However the new self check-in desks are spread around and staff directed us to one with few people. There was a bit of a delay getting the system to accept the bags but this may have been user error! Gatwick security an absolute breeze even at this very busy time - through in under 4 minutes and service with a smile. Time for a quick coffee before heading to gate. Onboard warm welcome by a very chipper crew and we were away bang on time. Inflight we were well looked after and arrived early. Return equally good with an especially lovely cabin crew. I genuinely don't understand constant negativity towards easyJet. They offer exceptional value and are reliable and customer focused.

Having never flown with EJ before (by choice) I ended up flying with them 3 times in one week! I was very surprised at how professional everything was. Two out of the three flights were on time although the third one was late and pandemonium ensued at Faro airport. All flights were comfortable the in-flight food and drink was fairly priced and the staff cheerful and attentive. I now would certainly not dismiss EJ when next looking for a flight.

Flown back from Palma de Majorca on the 20th July. First rate service although the queue for bag drop was long although an agent was pushing through passengers held up with pending flights. Aircraft very new crew obliging informative and professional. Flight on time departing good seat pitch and not totally full. Despite the best efforts of the flight crew shaving time off the flight time ATC congestion meant we were late landing not their fault. Would always choose Easyjet as my preferred LCC please move back to Stansted for Faro flights.

Flew to Prague on 14/01/2013 the bag drop was good plenty of desks the boarding was chaotic no preference to speedy boarding. The girl just opened the door to the walk to the plane and shouted boarding now and walked away - as a result it was chaos. Outward flight very good but extra leg room not as good as Ryanair. Return flight on 17/07/2013 a complete nightmare bag drops desk completely unable to handle the number of passengers no priority boarding. Asked for a cold beer in flight and was told they were warm as they had not enough storage to have cold drinks although they offered to put ice cubes in the beer! Overall not a patch on Ryanair.

Had an excellent EZ experience on flights from Gatwick to Mykonos and return which we bought in March for less than££200. Planes clean and punctual customer service excellent so much better than the dreaded Ryan Air if you need a budget airline. Noting to fault the flight at all really other than the normal lack of legroom. We checked in straight away without queuing at both ends and there was no Ryan Air boarding rugby scrum. All very civilised and very impressed.