easyJet

Used Easyjet again and again. Never had any complaints last flight from Barcelona to Newcastle (flight 6401) was a really treat. The staff were friendly and a bonus of being able to hear the pilot (or 1st officer) explain how long what height where we were throughout the flight.

Gatwick to Seville and return for short break. Online booking and check-in flawless. Bit of a queue at the bag drop but nothing horrendous. They appeared to have laid on extra staff to cope. Both flights actually arrived early. Crew great and service very good. Overall excellent.

STN-GLA: Last flight of the day to GLA and Stansted Airport was very quiet. The flight was uneventful but did manage to leave and arrive 20 minutes early. Usual slightly cramped seating cabin crew were efficient and friendly. The only real issue was Easyjet's new hand baggage policy - why should I take care to adhere to their requirements when there was nobody policing this at Stansted and the passenger in front carried on 5 pieces of hand luggage?

My son and I travelled to Gatwick on 3/7/13 from Belfast International. I had hand luggage bearing in mind I travel with the same case every time I go to visit my son. It would not fit into the grid by a quarter of an inch the wheel stopped it and she insisted I pay £40 which I refused. My son got the case in passengers behind were looking and getting very impatient because of the hold up. People do not need the this kind of behaviour when travelling. To be honest I find Belfast International staff not very helpful at the best of times.

Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended

Geneva to Nice on 29th August 2013 - 1st flight in the AM. Obviously got up extremely early to make it to the aeroport on time (checked my phone and email before hand just in case flight was delayed). Arrived was informed by other passengers (not check-in person who conveniently forgot) that the flight was +3 hours delayed. The official reason was "Technical issue with the plane" (the agent then added we'd rather passengers were alive and late than the alternative). 2 hours later we find out it's actually missing crew members because of poor organization. I nearly missed my connecting flight. Easyjet does not care it's not their problem. I will never fly Easyjet again.

Gatwick - Venice and then Rome - Gatwick. Booked these about 6 weeks prior and paid to choose my seat and speedy boarding - a worthwhile investment! I could not fault them - it was a cheap flight so had little expectations but everything was done professionally and with a smile. No real queues at either end to check in staff were all really friendly and dealt with some very difficult people without losing their cool. I was impressed and will definitely use them again.

We were asked to board at Milan Malpensa only to find we were left in a hot and stuffy jetway for 30 minutes this wasn't an error as it happened two weeks later on another easyjet flight at Milan this is obviously done for the convenience of the staff not the comfort of passengers.

Luton to Geneva. Always surprised by their baggage policy. I was just 1 kg over (21 kgs) and the check in assistant charged me. It's not a problem but I was just thinking the person in front of me weighed at least 95 kgs and is not charged for their 20kg bag. I weigh 65 kgs and have to pay for 1 kg over. Appreciate you cannot charge based on a person's total weight but for some reason it seems unfair. Also they are not very consistent - I often carry 21 kgs on Easyjet and they do not charge anything - could depend on the mood of the Easyjet check in assistants. At Luton the assistant said the Managers had asked them to charge every person on that day.

Recently travelled from Liverpool to Amsterdam (LPL-AMS) and Amsterdam to Liverpool (AMS-LPL) with easyJet. Fantastic cabin crew on both ways very friendly and could not do enough to make you feel comfortable. Great service from easyJet!