easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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1/10

easyJet customer review

(Switzerland)

Always said "will never fly again with Easyjet" but then because of the price we did it again. But what you get for the price is a flight back and forth - that's it! No service meaning being friendly attentive professional. It's not a bus ride it's a flight! Either my husband (who is 2m tall) always has to argue why he needs to sit at the emergency exit due to legroom or staff are just unfriendly or there is always this fight at the check-in cause of 10 grams too much weight or 1 cm of too large of hand luggage. It's not fun and only stress flying with Easyjet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
5/10

easyJet customer review

(United Kingdom)

Why does Easyjet humiliate women at the gate - making them put their handbags into their already small cabin bags yet allow anyone with duty free bags to take these on board as well as their cabin bag allowance. There is no consistency in this requirement and until you arrive at the gate no clear advice. So you seat on an aircraft with no money to buy refreshments no accessible passport and none of the other items that make a flight more bearable. It is humiliating to have your boarding pass confiscated while you struggle to put your handbag (even a small one) into an already full very small cabin bag while other people sail past you with their duty free bottles of wine clanging merrily away. The bullying tactics used at the gate will make me think twice about flying with easyjet again. Please make clear what is required and be consistent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Excellent value for money airline with great staff and always on time. I have flown with the airline several times this year and they have a knack of getting you to your destination early.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Travelling from Belfast-Faro on Aug 15th 2013 my car keys fell from belt connection under seat on plane I didn't realise this until arrival at taxi outside Faro airport. I immediately went to lost and found office at airport staff very casual about my situation I then contacted my daughter in Belfast who got in contact with EasyJet customer services and at 11.30pm the same night my daughter called to say that staff had found my car keys and they would be at Belfast Intl Airport on my return 2 weeks later.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Gatwick to Funchal. Flight left on time and arrived a couple of minutes early. Speedy boarding worked well. Cabin crew excellent cheerful and helpful. This positive approach makes the flight more enjoyable (unlike some other budget carriers). As a budget airline Easyjet is one of the best. Looking forward to the return flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

easyJet customer review

(United Kingdom)

Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money N/A
no
10/10

easyJet customer review

(United Kingdom)

Used Easyjet again and again. Never had any complaints last flight from Barcelona to Newcastle (flight 6401) was a really treat. The staff were friendly and a bonus of being able to hear the pilot (or 1st officer) explain how long what height where we were throughout the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Gatwick to Seville and return for short break. Online booking and check-in flawless. Bit of a queue at the bag drop but nothing horrendous. They appeared to have laid on extra staff to cope. Both flights actually arrived early. Crew great and service very good. Overall excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

easyJet customer review

(United Kingdom)

STN-GLA: Last flight of the day to GLA and Stansted Airport was very quiet. The flight was uneventful but did manage to leave and arrive 20 minutes early. Usual slightly cramped seating cabin crew were efficient and friendly. The only real issue was Easyjet's new hand baggage policy - why should I take care to adhere to their requirements when there was nobody policing this at Stansted and the passenger in front carried on 5 pieces of hand luggage?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

easyJet customer review

(United Kingdom)

My son and I travelled to Gatwick on 3/7/13 from Belfast International. I had hand luggage bearing in mind I travel with the same case every time I go to visit my son. It would not fit into the grid by a quarter of an inch the wheel stopped it and she insisted I pay £40 which I refused. My son got the case in passengers behind were looking and getting very impatient because of the hold up. People do not need the this kind of behaviour when travelling. To be honest I find Belfast International staff not very helpful at the best of times.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no