easyJet

London Gatwick-Larnaka. Trip was really good kind staff catering ok. Flight arrived on time but slightly delayed on return flight.

Manchester to Geneva EZY1949 18 October 2013. Easyjet service has declined over time and one feels more like being herded (like sheep) more than being a valued customer that brings in profit. It feels customers are being squeezed for all they can get out of them. Today was another such example. I had booked tickets for my son on October 2 and he arrived at the airport in time but was told that the flight was overbooked and there were no more seats. He could wait as two people had not shown up. Furthermore there were no more flights for the day. What was he to do sleep at the airport.? They did not even apologise. We were in a panic as we as a family had booked onward flights and he had appointments. How can they overbook when we had booked well over two months ago. It was not that my son just showed up hoping to get on the flight. This is unacceptable.

LGW-DME November. The flight itself was not bad and the staff were good. LGW staff were attentive and helpful. LGW location and time good. I have no complaints about staff or aeroplane. It's the in-flight offering. Paying £7 for a cheese and ham roll and a coffee is a rip-off. Worse is booking online. The fact the flight was advertised at £76 then plus plus plus. £76 becomes £125 and then the most annoying part of all having to pay to reserve your seat knowing if you don't you're going to have a lot of trouble at the airport. I wished I had booked British Airways. At 6'3" I don't have a choice and by the time the online system permitted me to book the tall persons seats had gone because there is unclear notification on the website that you have to pay additional cash to book your seat if you're checking-in online. Next time I'll get up early and fly BA. Advertised Flight £76. Actual cost with hidden extras £140.

I have just returned from visiting my parents in the UK. I travelled from Paphos to Manchester on the 27th November and was satisfied with the flight. The only thing I did not like was the food choice being a vegetarian and having choices of Bacon Ham and cheese or Egg! Other than that fantastic will never rely on their food again. Arrived in Manchester airport 35mins before due time - excellent and was extremely pleased as was starving! Flight back was good cabin crew excellent no food choice again.

Fuerteventura on Saturday 23rd November from Bristol. My husband became unwell on our recent flight and the on- board crew were extremely professional quick efficient and discreet. The stewardess who dealt with him knew exactly what to do and treated him with efficient kindness. They were completely unfazed and I can't thank them enough. If it wasn't for her quick intervention we may have had to land at the nearest airport and mucked up everyone's holiday. Brilliant airline.

Flying from Faro last Saturday we are caught up in the flight control situation. Our Captain was excellent he stood just outside the flight deck and explained exactly the situation and our options he was calm lucid and just about as helpful as it was possible to be. 3 times during our delay he broadcast updates so that we knew what was going on. The cabin crew did everything possible to keep all of us comfortable. Overall a brilliant customer service experience.

What can I say about easyjet other than it does exactly what it says on the tin! Great airline easy to use and if flying anywhere in Europe always use easyjet. We flew Bristol to Alicante in October and as with all our previous easyjet flights we were on time clean aircraft comfortable and the cabin crew are as good as Virgin Atlantic. Obviously as a "no frill's" airline you don't get "free food" or films etc but that said you don't pay for it either and if you want to eat there is good choice on board and for a couple of hours you don't need much anyway. Basically if we are flying to Europe we always fly easyjet.

Bristol to Newcastle 2/12/13. Booked extra leg room seat which included speedy boarding flight left on time and landed 20 minutes early. No real issues apart from over priced food and drinks available on flight which I decided not to purchase. Returned to Bristol the following day on the late flight. Most shops had closed at least one hour before departure from Newcastle airport. Flight were uneventful and arrived on time shame they bussed us to the terminal. Would always use Easyjet for any short flights.

We flew to Fuerteventura and back from Bristol last week. My husband forgot to print off the boarding pass until the last minute so our seats were not ideal especially on the return! Right at the back of the plane by the loo. However allocated seating is still a vast improvement on the horrible scrum you got before. We got to the airport on our return quite early and consequently were near the front of the queue. It was all quite friendly until a 'lady' who had booked speedy boarding turned up. She started shouting that they were all in the wrong queue. We checked in at the normal queue sailed past her and relaxed on the terrace for quite a while. On our return we got our bags first. Moral of the story there is absolutely no point in paying extra for speedy boarding!

This is the 4th Easyjet flight this year flew Gatwick to Las Palmas - no problems except they ran out of some of the hot food on the return flight. We had Special Boarding so no queues anywhere.