easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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9/10

easyJet customer review

(United Kingdom)

BRS-BCN-BRS. Both flights were early so full marks. We've being using EJ since its inception and I think it is now almost on par with BA. These flights were good and the introduction of allocated seating has been a vast improvement. Check-in at Bristol was fast but BCN is still a bit of a wait (always has been -30 minutes this time). Still some room for improvement though. Hand luggage storage is a shambles and £2-50 for a cup of tea is scandalous (but you don't have buy). Prices also seem to have risen dramatically but EJ is still the best of the low cost carriers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Have flown easyjet before and would use again in the future. I have returned from a lovely holiday from Portugal today-the flight was slightly delayed due to Air Traffic Control problems in France but this did not affect my experience in the slightest. When it came time to start descent (which I was not aware of) one of the cabin crew tapped me on the shoulder to ask me to put my earphones and phone away on which I was watching a movie. I put everything away in double quick time as soon as I was asked and pushed my bag under the seat in front. As she walked off behind me I heard her comment to either a colleague or another passenger "there's always one". I was very annoyed by this and advised one of her colleagues on the way off the plane. I deliberately hung back until most of the passengers had got off so that I did not cause a scene and I deliberately did not go to the woman in question so that it did not get out if hand. The other lady assured me that they have a debrief after every flight and that my comments would be discussed. The whole point of putting the headphones in and watching the movie was for me not to disturb anyone and cabin noise not to disturb me so I was not being ignorant. However her colleagues response to my comment was very professional and reassuring.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money 12345
yes
8/10

easyJet customer review

(United Kingdom)

LGW-VRN (Gatwick-Verona). My first trip with Easyjet and I will admit to a sense of trepidation using a budget airline with a bit of a reputation! Carry-on only so I did not have the apparent burden of queuing to check a bag. I also used the speedy-board option which avoided the one gripe I would have: people boarded the plane from both front and rear but without any consideration to seat allocation meaning that people were trying to pass each other in the aisle with bags in hand - close to mayhem. Seats were comfortable and legroom good (I'm a reasonably tall person) flight attendants very friendly and helpful. In summary I was pleasantly surprised.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

Manchester-Keflavik and return. It has been many years since we last flew with easyJet and all we can say how much they have improved. Our flight from MAN commenced with a lovely smile from the girl on check in which did not take long. Flight on time on outbound. Meals on the aircraft were very good and not too expensive. Aircraft very clean cabin crew excellent and professional both flights. Inbound flight departed 30 mins late from KEF due to taxi ways requiring clearing of snow! Arrived 10 mins late into MAN. Will definitely use them again on this route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

easyJet customer review

(Switzerland)

GVA-LGW LGW-BSL. I have no problem with the flights (full both ways) and the extra-ordinary amount of hand luggage onboard the cabin crew are very pleasant and do a good job. The bag drop at both GVA and LGW is appalling. 55mins to check a bag in at GVA (and half the drop off points closed) 45mins at LGW (all the points open just not enough of them). easyJet seem to have spent a fortune enticing business travellers - complete waste of money if they expect a Business traveller (let alone a holiday maker) to stand shuffling along in a snake-like queue just to check in a bag! Until they get their act together I would avoid them simply unacceptable and treating their clients with contempt.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

easyJet customer review

(United Kingdom)

We have travelled with Easyjet many times on different aircraft types the latest being a trip from Liverpool to Malaga and return. Outbound was on an older type aircraft the usual bulky seats meaning smaller seat pitch leg- room etc. however still perfectly bearable for the cheap cost and for the short trip. The return flight however was excellent! It must have been a newer aircraft or newer designed interior many passengers were commenting on it. Thinner seat backs and everything more streamlined made for a much more spacious seat pitch and a more comfortable journey. We could not fault it at all. We have never had any problems with Easyjet airport or aircraft staff and we wonder if any negative reviews towards staff are actually 'Easyjet' staff and not in fact the airport staff from the airport they are departing from and therefore nothing to do with Easyjet? We really cannot understand the reviews on here with regards to luggage. Easyjet (along with all airlines including Low- cost) clearly state their hold and hand luggage policy. If you choose to exceed (or ignore) these policies then expect to be challenged or charged (if you aren't then happy days).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

easyJet customer review

(United Kingdom)

They might be the cheapest but that's for a reason. As a frequent flyer I have never used easyjet but did a quick trip to Germany and needed just a cheap flight instead of transatlantic. You are treated poorly by employees that cannot be bothered. The cabin staff were fine its the boarding staff that I have a problem with seeing passengers getting charge 55 euros for a case which was only a few millimetres too big. I will know if I travel again in Europe would rather pay the extra few pounds and travel with a decent airline.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

easyJet customer review

(Australia)

Paris to London. The crew member in the boarding line was extremely rude abrupt and uninformative. It was all in relation to cabin baggage being more than one bag mind you the second bag for us was a tiny handbag. We flew from Italy to Paris with no problems carrying exactly the same baggage. We were then rudely pulled out of the line and asked if we understood English in a condescending voice after being given no time to try and fit our handbags into our luggage. We were then sent to the boarding desk because we couldn't fit one in. The crew member there had no idea why we were sent there so he sent us back. We were then told it was going to cost an extra 55 Euro for a bag 1cm thicker than the allowed thickness which is outrageous not to mention we were well under our weight limit. I then noticed that some other passengers had cabin baggage as big as the one we had to pay extra for and put in the hold and also a large handbag or briefcase. In one country we are allowed certain things and the next we are not. For the same company in these countries policies and procedures are different obviously as a result of poor management. I would not recommend anybody use this airline I would rather pay extra for another airline and will be in future.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
5/10

easyJet customer review

(United Kingdom)

Returned recently from Barcelona back to Newcastle paid for one case in the hold and carried one shoulder bag onto plane couldn't believe the size of the cases people were carrying onto flight some bigger than my case! No one was asked to put bag into bag sizer or indeed no check in staff even bothered to look over the counter. My issue I have with this is apart from stupidly paying for a suitcase when I could easily as it turns out take into the cabin but I was also refused to put my bag into the overhead lockers as they "have to accommodate the larger cases"! My shoulder bag was the proper size for the flight but as it turns out it was too small. I was told that I had to put it on the floor along with my coat (it was too tall to fit under the seat in front) I had a very uncomfortable 3hrs unable to move my legs the crew member was extremely rude and didn't care about the discomfort. Surely the airlines need to have an idea of the weight of the luggage on board an aircraft? At Newcastle there was virtually no hold baggage apart from ours. If we had been the last on the flight I could understand it if there was no space in the lockers but I was on fairly early in the queue the cases overhead were crammed and one of them was taped closed obviously previously overloaded?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
5/10

easyJet customer review

(United Kingdom)

1st trip with them going out seemed easy enough. All customers took hand luggage as we did-checked with Easyjet to make sure what was allowed. 1 size hand-luggage hand-bag not included! No room onboard so our bags went into the hold. Poor service on board - passing items over you no excuse me discussing other passengers in front of you. Then flight back from Paphos got charged for my hand-luggage and not allowed to take my hand-bag on board? Only 1 item allowed - not told that before I travelled. Other passengers allowed to take 2 items.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no