easyJet

We flew on an EasyJet Airbus A319-100. We flew from Bristol to Mallorca. FA's were friendly and catered to our every need. The toilets were a little dirty but what do you expect? Seats felt very comfy. Food was satisfactory but a little hot. I would have no qualms about flying with EasyJet again!

Flown with various other carriers in my time but I personally think it's impossible to beat easyJet in terms of practicality and efficiency. Flew London Luton - Madrid Barajas and returned 3 days later. Outgoing flight pushed back on time and departed as scheduled smooth flight very professional and impressively presented crew who were extremely attentive throughout. Lots of communication from the flight deck and arrived 20 minutes early. Bags delivered promptly. Coming home plane arrived 30 minutes before expected departure it was turned around within a matter of minutes and we boarded early. Pushed back approximately 3 minutes early departed with an expected flight time of 1hour and 50 minutes. Plane was absolutely immaculate and again the crew were fantastic. Nothing was too much trouble and everything was handled professionally. Landed at Luton 20 minutes early bags again delivered within 5 minutes of clearing immigration. I would undeniably recommend EasyJet over British Airways and other competitors short haul offerings at least with easyJet you can expect a consistently excellent service on time flights and reasonably new aircraft the low cost carriers and catching up!

Gatwick-Malta A321. Service was good but the food seemed pricey! Seats were a bit cramped but better than Flybe. Boarding was easy but took time. Hold items came out on time. Overall it was a good flight.

EZY990. Flew out of Venice to Naples on 5 April 2014. Without notifying any passengers that the flight was to be delayed 2 hours we all stood in line waiting to board. There was also a gate change that happened. Once onboard and inflight we were all informed of the drinks/food they offer however you had to pay for everything including water. Will never fly EasyJet again.

The Easyjet customer service is really pathetic with no flexibility. I arrived at the Boarding Gate 25 minutes before the flight departure for a short flight from Amsterdam to Luton and was not allowed to board the flight while the gates were still open. I paid additional Euro 80 and had to wait for more than 3 hours to board the next flight. I am frequent flyer and was shocked to see to me it was a deliberate attempt by Easyjet to earn more money.

Copenhagen to Basel Switzerland no issues except the walk to the terminal was literally a mile! Baggage was checked for size deemed acceptable but because flight was full they put it with checked bags (no charge as it was correct size). Several days later we flew from Paris (PDG) to Copenhagen. This time the agents were very rude pulling people at random out of line including us to tell us we had to pay 110 euros for our 2 bags (same bags same clothes) as they had to be checked in. We had no choice but pay (it cost as much as the flight). Very poor customer service.

BRS-FNC-BRS. Used EJ for the second time in a month both flights early so top marks again. These flights were completely uneventful and everything was as expected which is exactly the way it should be. Even check-in at FNC has improved and was much better than the last time we were there (looks like EJ now has its own staff as opposed to handing agents). The return landing at BRS must have been made by the trainee as we did come down with one hell of a bump (the Cabin Manager actually made a comment on it). Looking forward to our next trip as EJ is now a good airline.

The new policy on cabin bags is not acceptable. On a recent flight to from Gatwick to Gibraltar we took identical bags in each direction but were not allowed to take the bags into the cabin on the return leg. The bags had to go into the hold. The bags contained our computers wallets money tickets and other valuable items. These bags were not lockable as we expected to have them with us. Their size has been acceptable on dozens of other flights with Easyjet and other airlines as they are made to fit within the airline in cabin sizing. The excuse for this 'new' ruling was that the flight was full. Every flight that I have been on with Easyjet has been full! They need to address the issue of passengers taking oversize bags onto the aircraft without penalising those of us who always ensure we have the correct size and weight for cabin bags. Until that happens we will fly with other airline.

Although it is an improvement that all seats are now allocated it's worth noting that even if you have purchased an allocated a seat up front this does not mean that you have Speedy Boarding. In fact Speedy Boarding now seems pointless since you need to get to the gate amongst the earliest passengers or so they told me at the gate last night. Seems to me that EasyJet should now copy best practice by proper airlines and board by seat number on busier flights. At the moment it is unnecessarily stressful.

Flew from Gatwick to Sharm-El-Sheikh in Egypt. We arrived at Gatwick and first impressions were not good. Massive check-in queue and the flight left in just over 90 minutes. Thankfully for us they asked everyone for the Sharm bound flight to come forward. Very impressed with this as most airlines leave you to struggle on your own. Friendly staff at counter who couldn't stop smiling and were most helpful. Rushed to the gate and boarded straight away as we had priority boarding (for £20 extra mind you). Brand new A319 Airbus with clean and comfortable seats. Stewardesses were very kind and helpful offering us drinks food and being most attentive. They were so good they got a 4th drinks run in 25 minutes before landing. Had a decent bacon sarnie for breakfast which was a bit pricey at £2.50 but didn't taste like melted plastic. However there was no IFE so had to make do with iPad instead. Had same crew on way back and again were faultless. Overall I will definitely fly with Easyjet again!