easyJet

For the second time this year we flew with Easy Jet from Southend airport. We went to Poland in March and have just come back from Portugal last week (27th June). On both occasions we wanted to have food on the plane on the return journey back to Southend. On both occasions after the first couple of rows had been served there were no more sandwiches bacon rolls or anything substantial to buy. Four of us coming home from Portugal last week missed breakfast as we left the hotel too early but then our transport to the airport was 40 mins late anyway this meant we only had time to check in and go straight to the boarding area for the plane which meant we were all ravenous by the time we boarded! A muffin each on the plane was the best EasyJet could offer. Why advertise all the meal options in the on-board magazine and then not have any to sell?

SKG-FCO-NCE and return on A319. All flights with minor delays but on time arrivals. Clean cabins friendly and nice crew on all flights. Reasonable prices of onboard shop.

Rome-London. Next time I will spend the extra money and save all the headache and hassle! 1.5+ hour wait at Rome airport just to drop the baggage. There were around 500 people in line and only 2 agents working. When the staff was questioned about additional agents they said they did not expect these numbers! Like they didn't know how many tickets they had booked for the day? Those passengers who had close departing flights were given priority so those of us who had arrived at the airport in appropriate time were made to wait even longer. After this fiasco we were informed our flight was 2+ hours delayed but we had to wait at the gate the entire time in case they decided to take off earlier. Completely unorganized and uninformed every time I use this discount airline I pay with patience. Flying out of London last year was the same story - ridiculous wait times just to drop the baggage. I suggest they charge a little more for flights and hire more agents!

Used Easyjet for the first time on return flights from Edinburgh to Krakow and was very impressed especially when compared to Thomas Cook Thomson etc. Check in was slick and easy and flights were on time (both landed early). The A319 and A320 planes were modern clean and comfortable (much more leg room than the above mentioned). Will definitely be my first choice in future.

Travelled to Faro on 15th June flight departed 30 mins late because we had to wait for an incoming flight aircraft clean and tidy staff pleasant not a lot of information from flight deck. On 25th our return flight was cancelled because of the French air traffic controllers strike. At Faro airport the Easyjet Reps who dealt with us were fantastic and very helpful in a very difficult situation. Returned on 28th aircraft left on time staff very pleasant and helpful plenty of communication from flight deck. Would travel with them again.

I have travelled on numerous occasions with Easyjet and have never had any problems. On one occasion my flight back from Goa to London arrived early and when I asked about a change of flight from Gatwick to Edinburgh the female on reception checked and I had it done within minutes free of charge. I have never met any rude staff or unhelpful staff I have always found the staff very nice and polite. Treat them with courtesy and you will receive it back.

Flew Manchester - Prague on 18 June and return on 25 June. First flight on time. Speedy boarding was efficient and seats comfortable with very friendly crew. Return flight very slightly delayed because of French ATC problems but made up time. Again boarding efficient and excellent crew and service. Overall a pleasant experience and great value.

Luton to Nice 13th June. Had to take my motobility scooter as I have a serious back problem. The scooter was free and I and my sisters were escorted all through from start to airline very quickly. All the staff we dealt with were extremely kind and understanding I had the most pleasant flight one I was not looking forward to. Thank you to everyone at Easyjet for making my trip so pleasant would definitely travel with them again.

I recently took three trips from UK to Lisbon Madrid and return - never again. Ground staff are uniformly rude the boarding process chaotic and cabin crew do their best to ignore passengers. The one bag policy is not true - plenty of people came on board all three flights with two bags many with large shopping bags. On one flight I sat next to a pilot flying to crew a plane back to the UK. He and the cabin crew talked non stop about how hard their jobs are and how many hours they work! Very unprofessional and plain rude.

Flight 1074 Barcelona - Basel June 6 2014. The easyjet boarding procedure is very poor. Half an hour of waiting in three stages. Before boarding pass control inside the gate and within the gate. I hate it. Also Easyjet should abandon Speedy boarding. It does not make sense anymore after the introduction of assigned seating.