easyJet

CDG-Biarritz. On 11 A & B seats (speedy boarding + better pitch). No disappointment. However we paid for better seats. After doors closing a passenger came from a normal seat and sat in 11C. Some airlines would prevent it. However the situation was worse as that passenger was extremely rude/threatening and tall/large invading my space all the time. Crew did not act and we did not know what to do. It could have been avoided by them.

LGW-VEN 17 July. If you wish to be treated like cattle and snapped at by the ground staff then choose EasyJet. Cabin Crew are OK but ground staff terrible. You can carry a sizeable trolley bag but if you have a laptop and briefcase they are not allowed even though the combined size and weight is half that of a trolley bag. Do not expect logic or intelligence to play a part.

This was a flight from Gatwick to Edinburgh on July 9 2014. My first complaint concerns the lateness of take off (an hour). Then we were assigned the last seat on the starboard side of the aircraft despite my wife requiring wheelchair assistance. The return journey on July 18th left right on time but on landing was assigned a parking space in the international section of the airport. This entailed a walk to a bus to enable passengers to get to baggage claim. Of course with my wife requiring wheelchair assistance we were kept on the plane till an "ambulance" vehicle arrived to take us to baggage claim. This took up to close to an hour while a friend waited in flight arrivals to take us home. Overall not good enough.

Paris-Berlin-Paris in February 2014 and Paris-Pisa-Paris in March 2014. While boarding in Paris Orly is more or less fine the airports of Berlin and Pisa are awful the staff are impolite and indifferent and the boarding process is extremely badly organised. Actually in Berlin and Pisa they announce "boarding" while the plane is not actually there put all the passengers in the small room with no fresh air and place to seat. Above mentioned airports are very small and look like hangars. Easyjet writes that the boarding ends 30 minutes before flight while actually it opens 30 minutes before or sometimes even later!. The positive thing is that their flights are more or less on time and the tickets are relatively cheap (but not always).

We were caught up in the recent Air Traffic Control strike and while sat with our bags waiting for our transfer to the airport back to Bristol our flight was cancelled. Our only complaint was the text advised of the flight cancellation and what to do re compensation but did not tell us what to do at that very moment. We decided to make our way to the airport anyway and once there joined a queue of other confused passengers. Anyway to cut a long story short we were put in a 4* Marriott Hotel full board for an additional 3 nights at no cost to ourselves. We had agreed to take the Gatwick flight back on the Saturday as this was the only flight available but on reaching the airport early we asked if there might be any chance that there were places on the Bristol flight. We were told to return in an hour and on returning found the lady on the desk had saved 2 seats for us and we were home by midday.

Palma de Mallorca to Rome Fiumicino on July 3. Bit late departure and arrival explanations (crowded airports) and apologies from cockpit pleasant short flight nice overviews of Balearic and Italian coasts.

Manchester-Tenerife. Late June. All I can say what a fantastic flight. Bang on time both ways even with the air traffic strike in France. We even landed 30 mins early into Manchester. Perfect. Now let's get to the reason I'm writing this review and that's the crew. Smart smiling and when an elderly lady was taken ill on push back she was dealt with the utmost professionalism that made her elderly companion at ease. I most certainly will fly with easyjet again.

Third time flying and delay is 2 hours plus each time. Sitting in Geneva airport and all 3 flights from here (London - 2 flights Venice other) have delays this afternoon 7 July 2014. An easyjet employee had just lied to us he was not aware of any delays to our flights minutes away from an announcement of a multiple hours delay (so that we enter duty free zone where there is obviously no service desk of easyjet). All delays are due to faulty aircraft and not weather conditions. Vote zero out of 10 for easyjets' faulty aircraft no service desk / absence of client service and unqualified staff. My experience with Ryanair recently has been significantly better - no delays and landing on time.

I have been flying with easyjet for years on a regular basis and have recently been disappointed with how rapidly their customer service has declined. The last 3 times I have attempted to fly with easyjet have been disastrous and unnecessarily stressful with little compassion or understanding from staff who can only read legal requirements. The first was when I had a flexifare and attempted to change to earlier flight as per the terms and conditions of this flight but due to an error of assigning the right reference number they charged me a whole new fare. A month later I was going home for the weekend to see my family (I live in London my family in Belfast) and arrived at the airport on Friday to be told the flight was overbooked and they could offer me a flight on Sunday afternoon which of course was useless. This flight was reimbursed with the standard compensation which only just covered the return flight I lost as this was with a different airline. Finally last weekend when I didn't think easyjet could ruin another trip for me I arrived at the airport intending to get my 8pm flight to Edinburgh but the plane had been 'substituted' for another flight so we would only get our flight at around 1am! I asked customer service if they could arrange a hotel or taxi as I would be arriving to a city at 2.30am and I had been planning to make an onward journey but they refused saying my options were 1) to accept the delayed flight and get a refreshment voucher 2) take the 9.30 flight to Glasgow. I decided to go to Glasgow and would have made the last train to my onward destination but low and behold that flight was also delayed. So instead of arriving at 9.30pm to Edinburgh I arrived to Glasgow at 11.20pm. I asked for a refreshment voucher but was told I had a choice between accepting the late flight with a voucher or the Glasgow flight - what options! Easyjet will push away their loyal customers for becoming too greedy.

MAN-PFO-MAN. We use easyjet several times a year to European city beaks and to Cyprus. Never had any issues with them. Outbound flight was 30 minutes late due to the late arrival of the aircraft but the pilot made this up. It was the week of French ATC strike. Return flight 30 minutes early arriving. Slightly more comfortable on our return at it was on an A320.