easyJet

Flights on time both legs, good service from the cabin crew. Thought the seat width and legroom was actually quite good, better than some charter companies used previously. My only gripe was the ridiculously long queue at the bag drop desks at Bristol. What's the point of checking in online if you've still got to stand for an hour just to drop off a suitcase, they needed to open far more desks. Other than that, I couldn't fault them.

Return flight KRK-BSL-KRK. I needed a cheap ticket from Poland to that area of Europe and this fulfilled my expectations. EasyJet is a low cost airline, so I did not expect any meals, snack or entertainment system. Price wasn't cheapest possible, but it wasn`t high either. Seats were low cost airline type, but the airplane wasn`t fully occupied, so there was a place if someone really wanted to change place. Flight wasn't long, so traveling conditions were completely acceptable.

The gate agents declined our backpacks as personal items to go under the seat and informed us we had to consolidate them into our full rollerbags in order to take them on the plane. Of course we could not accomplish this. The agent then informed us they would have to be checked at £45 per bag fee, and this could not be done until all others had boarded the plane. We could have bought the two rollerbags a seat on the plane for half that amount of money. After tagging our bags, the agents did not seem to be able to figure out how to charge us so they told us to give our bags to the luggage handler at the bottom of the airplane steps and get on the flight, which we were holding up at that point. We felt very manipulated and embarrassed and will not use this airline again, despite its favorable pricing. It's a great bargain as long as you travel naked!

Just to print the boarding pass was a nightmare. I tried for several times and I did not succeed. That was in Rome. I asked a friend in UK and we did not succeed. We made a round of all the shops in town that could help us, but they could not, we went back and tried many ways, at last after many many attempts we had this boarding press printed. A real nightmare and a loss of time. Moreover to bring the guitar in the cabin I had to pay 50 euros. I really would not recomend it.

My husband made arrangements for our Europe trip months in advance. We were due to fly out of Paris through Easyjet to Berlin. Our flight was at 7 am. We arrived at the airport 1.5 hours in advance only to find out the airline requires you to check-in online. The clerk argued that it was too late. How is it possible that they could give our seats away when there was still 1.5 hours left until our flight left. In any case, they were not helpful in trying to book another flight. They were fully booked for days. We ended up taking the shuttle to a different airport and booking a more expensive flight for 13 hours later.

The seats onboard were awful as I could see the seat covers were torn and seat tray table would not latch properly to stopper, they kept falling off. This was the case with every seat. The flight did not have a facility to warm milk for my baby. I know its a low cost carrier but many essential things are offloaded. Passengers are not even offered water on board, that should be free. I really do not see big price difference when I compare full service carriers over easyJet.

Have flown easyjet a couple of times recently and have always been very happy with them. My flight was astonishingly cheap especially as I only had hand baggage. The crew were friendly and efficient, kindly asking other passengers for change when my note denomination was too large for them to accept. Flight was on time and Pula airport gave out free cakes at the gate which was great.

My husband and I flew from Paris to Rome in June 2015. We were going to fly with Air France but their cheaper flights sold out too quickly and we missed out. Apparently there was a fire at FCO in May so they changed us to CIA but only gave me 2 days notice, which I was annoyed about. Turned out to be a blessing because we flew out of FCO and it was Crazy. I highly recommend CIA. Our flight was on time, no delays. Staff were pleasant. The seats were comfortable. I paid $12 extra for extra leg room so our carry on bags would be guaranteed to fit, as we weren't checking luggage. We both fell asleep promptly and missed any drink service or entertainment. I checked in online, knew all about the fees and charges so as long as you are prepared it shouldn't come as a shock. Either way, zero delays, zero issues, cheap flight. What more could you want?

Not very impressed with extra charges on baggage (£30) especially after the flight was turned around and 4hour delay in Liverpool. A £3 voucher doesn't get you much in Liverpool airport. There was a notable absence of passengers refusing to travel afterwards.

There was no communication to me that flights from Rome to Munich were cancelled. No email, no text, no call. Customer service desk doesn't open until 8, too late to sort out how we can get reimbursed to fly on a different airline. It seems like theyare one of the most noncommunicative airlines, judging from the volumes of people that have experienced issues with the airline. This airline is cheap for a reason.