easyJet

I am pleased to say Easyjet performed well for the busy summer season for our flights to and from La Rochelle to visit family. We didn't have bags but did get to the airport very early. Outbound: EZY8995, 14.40 (15.30)-17.05 (17.37), July 28th. Once in the departure lounge a 12 min delay was posted with the inbound aircraft 30 mins late. Around 30 mins before scheduled time of departure we got told to go to gate 52. Boarding was predominately hassle free but people could just walk on the plane. We pushed back at 15.00 and left Gatwick at 15.30 which was 50 mins late. The cabin crew were friendly and did apologise a few times for the delay. The food was quite expensive but still not as bad as Ryanair. We landed at 17.37 and deboarding was done quickly. The delay was acceptable as it was the 3rd return flight of the day in the summer. Inbound: EZY8996, 12.35( 13.25)-12.50 (13.20), August 5th. Once in the departure lounge a 25 min delay was posted. We boarded quickly around 10 mins after the aircraft arrived and were off quickly and on time. We were advised a flying time of 50 mins which is extremely quick in comparison to the average duration therefore service was rushed. However it was good to catch up with the delay. All in all the easy jet service was normal and the delays were bearable for the peak summer season. Flights costs £95 per person with row 7 seats pre-booked.

Check in was very quick, easy boarding, fight took off on time. Food was typical aircraft food, smooth flight and landing on-time. For a low cost carrier I can't complain.

The flight departed 30 minutes late due to a fault with the water supply tank. I thought that the announcement and explanation given by the Captain who rather than make it from the flight deck made the announcement over the cabin PA from the front of the cabin to be a good touch and set the tone of the short flight. The cabin crew were great, and the service of food and cold drinks was first class.

Older A319 on this flight with older style seating, and I got the impression that the leg room was not as good as the newer A320. Informed by flight deck that there were some "lumps and bumps" en route back to Luton, a term I have only heard on BA before. It was bumpy, but not too distressing, and I always think it is a good thing to be informed before departure - forewarned is forearmed. Did not try catering as did not enjoy it on outward leg. We opted instead to purchase something at Malaga Airport. Good hardworking crew, good announcements and info en route. Another nod in the direction of BA, charity collection and Captain saying goodbye to disembarking passengers. Next easyJet flight for me will be next week to Inverness.

Fairly new A320, with seating reminiscent of coaches. Not too bad actually, and leg room was quite good. No issues with finding selected seats. Five minutes late departing due to some issues with rear door boarding, and then 5 minutes late into Malaga. This is the first time I have flown easyJet in a number of years, and I am glad to report that they have upped their game. No more silly announcements about placing your unwanted children in overhead lockers, or smokers will be evicted mid-air. They were professional, and hard working. Good announcements from flight deck and crew. They seem to have adopted some of BA practices, such as collection for charity (Unicef) and Captain waiting to say goodbye to disembarking passengers. Only downside, I could not recommend the bacon baguette, and my wife could not recommend the ham and cheese toastie. Overall good experience.

The flight itself was OK, typical low cost airline, food inedible and coffee poor. Seats cramped, aircraft new and very clean and neat. The problem with this flight was the terrible check in at Catania, no priority given to flight departure times, all flights in one rugby scrum, queue jumping was the norm. We arrive a full two hours before the flight, the check only opened an hour before departure and we barely made the flight, absolutely ridiculous.

Flight cancelled after lightning strike. Kept us on plane for 1.5 hrs, crew said alternatives would be sorted out. No easyjet employees to assist approx 130 passengers. 2 Menzies staff trying to handle a planeful of passengers by offering buses to Edinburgh or Stansted. easyJet knows nothing of customer service. We paid through the nose for flights for the 6 of us with Lufthansa tomorrow.

Flew from Bristol to Arrecife return. Family holiday. Flight there was great, left at the right time and landed early, we had the newer aircraft with comfier seats. Cabin crew were great, food was alright with a nice chicken wrap. Flights were EZY6193 and EZY6194. Staff were friendly and pilots were great both ways with keeping us up to date with weather upon arrival and flight routes.

The flight was nice and comfortable, as always. The service was OK, not very entertaining, but it is actually not required for a short range flight. The service gave a moderate selection of food and beverages, and I personally recommend the Double Chocolate Muffin (very tasty). Being a low cost airline I very recommend to fly easyJet whenever possible.

2 trips within 3 days, FNC-BRS-FNC. 1st flight outbound fine, return flight not so good. Newer aircraft with upgraded seating etc. Seats are much slimmer, less padding and therefore very uncomfortable, larger gaps between, no built in headrest, legroom appears less. Rows are now slightly staggered. Presumably new seating has allowed an extra few seats to be fitted and are clearly much lighter than older, more comfortable seats. The design of the seats does not allow anyone in seats other than aisle to see the safety demonstration. I am 6 ft tall and really struggled to watch demonstration and knees reached seat base in front. Have flown many times on Easyjet over many years but this was one of the most uncomfortable and is clearly a retrograde step in my opinion.