easyJet

We had an 05.50hrs flight from Gatwick to Fuerteventura. At Gatwick by 0400 hrs. Huge queue to drop off bags. Had to be pulled out of long queue by staff and moved to the front to check in as time was running out. Through security immediately. Went straight to Boots and bought sandwiches for kids (took 5 mins max ). Came out to see "Final Call" for flight. Ran to furthest gate possible with 2 kids. Straight on plane, and then the plane sat on tarmac for 90 mins. Captain came out and told us the problem and then let everyone in to see the cockpit. Great communication and kids loved it! Brand new plane with good legroom. Return journey on older plane with no legroom but in fairness arrived 1 hour early. Sent to South Terminal instead of North (crew informed us after taxiing around airport for ages). Then we had to get bags, kids etc on monorail back to North Terminal at 02.00hrs in the morning. Suffice to say some kids had had enough by then. No help or direction. Very poor. Only flew Easyjet because we couldn't get anyone else.

Told at easyJet check-in there was a two hour delay as the captain had taken ill. Great to be warned in advance. Paid-for luggage allowance, was 2.2 kg overweight so had to repack or pay! Boarded on-time but after several different excuses, loss of departure slot, flight attendants over hours and having to be replaced etc. Took off over three hours late which ruined the rest of the day. Inflight service is standard, you know what to expect. Wasn't even a particularly cheap flight.

Outward flight from Liverpool to Palma was fine and we landed marginally early. The return flight was delayed but my wife and I were impressed by the way staff handled the delay. A problem with the hydraulics had been discovered on the outward flight and this needed repair. The captain explained and kept us informed of progress. The repair meant no air conditioning for a time, but aircraft doors and the flight deck windows were left open and passengers who needed air were allowed to stand by the doors. Everyone was offered water. We eventually left over an hour late but made up a little time en route. We hadn't been comfortable waiting on a hot plane, but there was no fuss because we knew why. It was the perfect example of the best way to deal with a delay by telling passengers what is happening to minimise any discontent.

As a very nervous and somewhat elderly passenger travelling with my daughter-in Law, I would congratulate easyJet on it's high standard. The crews on the flights I took from Edinburgh to Hamburg return were extremely polite and welcoming. The refreshments offered were fine for the money. Both flights were very smooth as were both landings and I was able to relax and enjoy my flights. I will certainly use Easy Jet again, and pass my thanks to crews on EZY 6931 14/09/15, and EZY 6932 on 16/09/15.

I booked EasyJet for a quick weekend trip from Amsterdam to Rome. The departure flight was 5.5 hours late arriving at 2 am the next day (instead of 10pm), I was so tired the next day from no sleep it impacted our weekend trying to catch up on sleep. The return flight was even worse. They kept delaying the flight and delaying the flight, then cancelled after midnight. The blamed it on the weather so they didn't have to pay hotels. There was only a light shower at around 6pm and all the other airlines were departing except for easyJet. The customer service is horrible. No one cares about how delayed you are. We were stranded in Rome because all the flights out were booked. I ended up having to book another airline to get out of there. They were not apologetic for the huge inconvenience. The baggage fees are ridiculous. I will never travel easyJet again.

I have traveled easyJet from Glasgow to Bristol on the 14.45 flight from Glasgow on a Sunday and on the 16.15 from Bristol on a Friday. In the last 7 weeks these flights have left on time only twice. easyjet used to be my favourite, now I think their standards and customer service is getting to be bad. My average late departure time is about 45-60 mins.

Every time I fly with easyjet the flight is either delayed or cancelled. I had promised myself over 18 months ago to never use easy jet again, but this week I had a last minute travel and the time of departure and airport was very convenient with easyjet, so I decided to give it a try. I was hopeful the airline had improved. Outbound flight was about an hour late, return flight was three hours late. On top of that, no one was available to provide information, finally found a desk with a person that was giving a food voucher for the passengers being delayed. The total voucher was 4.50Euros - barely sufficient to get a bottle of water, and maybe a coffee. Seats dirty, this time the tray table was broken and didn't latch.

I booked this London to Ljubijana flight, but could no longer fly when my father in law passed away. Given the reputation of low-cost airlines, and the fact I booked a flight that could not be cancelled, I did not expect to have this refunded. However, when I contacted the call centre, the staff were sympathetic, kind and arranged for a refund. I am still amazed and thankful.

Glasgow to Alicante return with easyJet. The crew were friendly and happy to help, boarding fast and the seat was comfortable. I have flown easyJet in the past and would fly with them again. The only issue I had was that there was no inflight entertainment on a 2.5 hour flight but that's expect on a low-cost airline. Also the outbound plane was quite dirty.

We had return easyJet flights for my sons 18th birthday and staff on both flights were brilliant. Our flight Luton to Edinburgh was on time and the return had a slight delay of 20 minutes then they had a technical issues which required maintenance to come on the plane and correct the problem, so we ended up 45 minutes late but it wasnt a problem for us. In flight service was very good and so was the captain and cabin crew. I was surprised at the leg room which was fine. The planes were nice and clean. For what we paid for these tickets we were very happy and we will be flying with easyJet again.