✅ Trip Verified
| Pereira to Bogota. This is the worst airline I ever knew. I bought a plane ticket because I thought it was cheap and because my mum had an important appointment in Bogota that she could not miss. The plane was delayed for more than 1.30 hours in Pereira, which made my mum very stressed as she could miss the appointment (which had costed me much more than the plane ticket). I spoke to the airline over the phone and asked them for compensation, they told me that the passengers usually get offered compensation at the airport. They lied. My mum was only offered a sandwich lunch. When I asked the airline the amount of compensation I could get, they tried to avoid the question and did not give me any answers. In the end, they told me to fill in a form online, that who knows how long they will take to come back me with an answer. My recommendation is to pay a bit more, and not make the mistake that I just did, and buy plane ticket with Avianca, which is a much better airline.