Eastern Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 59 reviews
5/10
No Skytrax Rating
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Eastern Airways customer review

(United Kingdom)

Booked a return flight from Aberdeen to Leeds/Bradford which was cancelled approx 2 hours before departure which meant spending the night in Aberdeen in order to fly direct the next morning at 09.25 although Eastern airways did offer the opportunity to fly via the Midlands with a coach journey from there to Leeds/Bradford. This alternative flight was subsequently delayed until 12.15 and passengers for Leeds/Bradford were then told that due to 'technical problems' we would be flying to Humberside and would be transported to Leeds/Bradford by bus. On arrival at Humberside 6 of us were put in a taxi and the driver said the journey would take approximately 2 hours. On arrival at Leeds/Bradford the driver stopped at the barriers saying that he did not wish to enter the car park because he would have to pay. I spent more time on the road than I did on the plane. The return flight thankfully was without incident. The cost of the journey was almost £300 return but cost me far more in delays and cancellation. I will never travel with Eastern Airways again!
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Eastern Airways customer review

(United Kingdom)

Flew Aberdeen to Teeside on several occasions. Service was good but no more than you would expect. I have flown to Orlando for less than they charge for a return flight to Aberdeen. I work with people who get return flights from Aberdeen to Manchester for 1/3 of the cost that Eastern charge from Aberdeen to Teesside. How do they get away with this.
Seat TypeEconomy Class
Value For Money 12345
no
na

Eastern Airways customer review

(United Kingdom)

I fly to the oil rigs all the time and I've never had such a poor and frustrating service. Eastern airways are consistently late and they never tell you. I really hope another airline comes to Aberdeen to provide a professional service the price Eastern Airways charge they should be embarrassed of they service.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Eastern Airways customer review

(United Kingdom)

Newcastle - Cardiff same day return. Flights left on time and arrived early both ways. Only around 9 passengers outbound but a full flight on return. Crew were very good as is always the case with Eastern. Fast-track security at Newcastle is a welcome bonus! You only get what you pay for!
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Eastern Airways customer review

(United Kingdom)

Newcastle to Cardiff return. Once we arrived at Newcastle it was simple and easy to check-in Eastern Airways passengers are able to use the fast-track security lane at Newcastle. Boarding the aircraft was quick and easy partly due to the aircraft only been a small Jetstream 41. The aircraft was clean and tidy all hand baggage was loaded into the hold and coats hung up in a wardrobe at the front of the aircraft due to the limited space. I arrived in Cardiff and was through the airport in less than 10 mins. Eastern are efficient and well organized. The return flight was just the same however the aircraft was delayed 30 mins due to high winds. I will be definitely flying them again in the future!
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Eastern Airways customer review

(United Kingdom)

Humberside-Aberdeen return. Flights on time although hand baggage limitations were strictly adhered to because of the size of the aircraft. Service great throughout. Small Jetstream turboprop better to get a seat on the left if it's full. On the return Eastern Airways have a dedicated security channel in Aberdeen and a small lounge which has a few snacks and drinks. Onboard was limited to two alcoholic beverages per person.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Eastern Airways customer review

(United Kingdom)

Flew Leeds to Newquay via Bristol. At check-in we were told to stay on the plane at Bristol. Talking to a passenger during the flight he said the flight was going from Bristol to Southampton. The flight attendant confirmed this and seemed to have no idea we (and others for Newquay) were on the flight. At Bristol she told us to get off where we found they were arranging a bus to take us to Newquay. Return from Newquay 4 days later - our luggage was put on our flight we were just about to board when the flight was cancelled although nothing was wrong with the plane. Luggage was taken off and for 3 hours we were given conflicting information about what was to happen. Departure times were given and then altered and ultimately another aircraft arrived from Birmingham and we got to Leeds 4 hrs 25 mins late. I flew rather than drove at significant extra expense to save hassle and time.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Eastern Airways customer review

(United Kingdom)

Newcastle-Birmingham. Flew out and back on a Saab 41 Turbo Prop with 29 seats. There was surprisingly a lot of leg room which was welcome. One member of cabin crew was very efficient and the captain kept us up to date when we encountered a 20 min delay. On the short flight we were served complimentary drinks and snacks. Very good professional airline.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Eastern Airways customer review

(United Kingdom)

Newcastle-Bergen (return) - On the way out we travelled on the Saab Aircraft the bigger of the two turbo props. Flight was fine only one cabin staff nice flight we took off earlier than expected and landed early too. On our return we travelled on the smaller of the two turbo props much smaller than the one we travelled out on but again only one member of staff in the cabin. On both flights We were offered sweets just before take off and then complementary drinks during the flight. I would certainly recommend flying with Eastern Airways.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Eastern Airways customer review

(United Kingdom)

Eastern used to be a small punctual good airline with ok planes great staff and excellent service that flew point to point for a lot of money. Since their takeover of SouthWest they have managed to become a bigger delay-bound second-rate airline with bumbling buses for aircraft that fly through places you don't want to get off at for a lot of money. Even their staff say openly how low they have stooped. It's a shame that Eastern have given up. No more sloe gin Spectators or quite good G&T's.
Seat TypeEconomy Class
Value For Money 12345
no