Eastern Airways

Durham Tees Valley to Aberdeen and return leg.££450 return - overpriced. Seats: old uncomfortable and worn out. Free booze and a bag of crisps and a tracker bar - really nutritious! Cabin crew: rude and stressed!

First class service on the Cardiff to Newcastle route. On time staff were friendly and helpful in which was a very professional service. Would recommend.

Norwich-Aberdeen and Aberdeen-Norwich route. Absolutely atrocious service late departures cancelled flights at the last moment and worse of all no customer care in fact you are treated with competent. What a breath of fresh air it is when you use BMI better service better inflight foods.

Two words unreliable and expensive. Travelling on the 17.35 Aberdeen to Leeds flights consistently get delays. The Aberdeen Eastern Lounge is just a chatter of moans about the standard of service on all routes. If it wasn't for the fact Eastern are the only carrier out of Leeds to Aberdeen they would lose to competition! If you are wanting an on time flight don't rely on Eastern!

Regular Newcastle to Aberdeen flyer weekly price is sky high and service is flaky at best regular tech issues cancelations etc. When you complain you get the standard reply if you don't like it use another carrier! They know they are the only ones with the route. On the one occasion I missed my flight (Aberdeen traffic) cost me another £205 to get home so total flight cost - £350. Flights to USA are less. ABZ to LDN £80. Need some competition on this route.

I booked Eastern for the Aberdeen to Leeds flights on a regular basis last year. The fleet at the time included Dash 8s as well as the Saab 2000 Jetstream and Embraer types and I still use them now for their Bristol connections. Complimentary service on-board (including wines and spirits on evening flights!) friendly cabin crew and (generally) very punctual timings. You do pay a premium but then anyone who's ever experienced a LowCo at their worst will be glad to part with the extra to avoid that experience. Mainly used by business people I feel - the free copy of the Spectator was an added bonus as were the boarding/landing sweets and hot towels. A throw back to the old days perhaps? A consistently good value and high class full fare product.

Punctual generally reliable and a good selection of routes around the UK. Fares are extortionate planes very uncomfortable and noisy. Cabin staff tend to be rude and abrupt. They need to remember we are paying customers and deserve a little courtesy not just being barked at in a bad tempered way. A bit of customer service training wouldn't go a miss.

Booked a return flight from Aberdeen to Leeds/Bradford which was cancelled approx 2 hours before departure which meant spending the night in Aberdeen in order to fly direct the next morning at 09.25 although Eastern airways did offer the opportunity to fly via the Midlands with a coach journey from there to Leeds/Bradford. This alternative flight was subsequently delayed until 12.15 and passengers for Leeds/Bradford were then told that due to 'technical problems' we would be flying to Humberside and would be transported to Leeds/Bradford by bus. On arrival at Humberside 6 of us were put in a taxi and the driver said the journey would take approximately 2 hours. On arrival at Leeds/Bradford the driver stopped at the barriers saying that he did not wish to enter the car park because he would have to pay. I spent more time on the road than I did on the plane. The return flight thankfully was without incident. The cost of the journey was almost £300 return but cost me far more in delays and cancellation. I will never travel with Eastern Airways again!

Flew Aberdeen to Teeside on several occasions. Service was good but no more than you would expect. I have flown to Orlando for less than they charge for a return flight to Aberdeen. I work with people who get return flights from Aberdeen to Manchester for 1/3 of the cost that Eastern charge from Aberdeen to Teesside. How do they get away with this.

I fly to the oil rigs all the time and I've never had such a poor and frustrating service. Eastern airways are consistently late and they never tell you. I really hope another airline comes to Aberdeen to provide a professional service the price Eastern Airways charge they should be embarrassed of they service.