Eastern Airways

Regular Newcastle to Aberdeen flyer weekly price is sky high and service is flaky at best regular tech issues cancelations etc. When you complain you get the standard reply if you don't like it use another carrier! They know they are the only ones with the route. On the one occasion I missed my flight (Aberdeen traffic) cost me another £205 to get home so total flight cost - £350. Flights to USA are less. ABZ to LDN £80. Need some competition on this route.

I booked Eastern for the Aberdeen to Leeds flights on a regular basis last year. The fleet at the time included Dash 8s as well as the Saab 2000 Jetstream and Embraer types and I still use them now for their Bristol connections. Complimentary service on-board (including wines and spirits on evening flights!) friendly cabin crew and (generally) very punctual timings. You do pay a premium but then anyone who's ever experienced a LowCo at their worst will be glad to part with the extra to avoid that experience. Mainly used by business people I feel - the free copy of the Spectator was an added bonus as were the boarding/landing sweets and hot towels. A throw back to the old days perhaps? A consistently good value and high class full fare product.

Punctual generally reliable and a good selection of routes around the UK. Fares are extortionate planes very uncomfortable and noisy. Cabin staff tend to be rude and abrupt. They need to remember we are paying customers and deserve a little courtesy not just being barked at in a bad tempered way. A bit of customer service training wouldn't go a miss.

Booked a return flight from Aberdeen to Leeds/Bradford which was cancelled approx 2 hours before departure which meant spending the night in Aberdeen in order to fly direct the next morning at 09.25 although Eastern airways did offer the opportunity to fly via the Midlands with a coach journey from there to Leeds/Bradford. This alternative flight was subsequently delayed until 12.15 and passengers for Leeds/Bradford were then told that due to 'technical problems' we would be flying to Humberside and would be transported to Leeds/Bradford by bus. On arrival at Humberside 6 of us were put in a taxi and the driver said the journey would take approximately 2 hours. On arrival at Leeds/Bradford the driver stopped at the barriers saying that he did not wish to enter the car park because he would have to pay. I spent more time on the road than I did on the plane. The return flight thankfully was without incident. The cost of the journey was almost £300 return but cost me far more in delays and cancellation. I will never travel with Eastern Airways again!

Flew Aberdeen to Teeside on several occasions. Service was good but no more than you would expect. I have flown to Orlando for less than they charge for a return flight to Aberdeen. I work with people who get return flights from Aberdeen to Manchester for 1/3 of the cost that Eastern charge from Aberdeen to Teesside. How do they get away with this.

I fly to the oil rigs all the time and I've never had such a poor and frustrating service. Eastern airways are consistently late and they never tell you. I really hope another airline comes to Aberdeen to provide a professional service the price Eastern Airways charge they should be embarrassed of they service.

Newcastle - Cardiff same day return. Flights left on time and arrived early both ways. Only around 9 passengers outbound but a full flight on return. Crew were very good as is always the case with Eastern. Fast-track security at Newcastle is a welcome bonus! You only get what you pay for!

Newcastle to Cardiff return. Once we arrived at Newcastle it was simple and easy to check-in Eastern Airways passengers are able to use the fast-track security lane at Newcastle. Boarding the aircraft was quick and easy partly due to the aircraft only been a small Jetstream 41. The aircraft was clean and tidy all hand baggage was loaded into the hold and coats hung up in a wardrobe at the front of the aircraft due to the limited space. I arrived in Cardiff and was through the airport in less than 10 mins. Eastern are efficient and well organized. The return flight was just the same however the aircraft was delayed 30 mins due to high winds. I will be definitely flying them again in the future!

Humberside-Aberdeen return. Flights on time although hand baggage limitations were strictly adhered to because of the size of the aircraft. Service great throughout. Small Jetstream turboprop better to get a seat on the left if it's full. On the return Eastern Airways have a dedicated security channel in Aberdeen and a small lounge which has a few snacks and drinks. Onboard was limited to two alcoholic beverages per person.

Flew Leeds to Newquay via Bristol. At check-in we were told to stay on the plane at Bristol. Talking to a passenger during the flight he said the flight was going from Bristol to Southampton. The flight attendant confirmed this and seemed to have no idea we (and others for Newquay) were on the flight. At Bristol she told us to get off where we found they were arranging a bus to take us to Newquay. Return from Newquay 4 days later - our luggage was put on our flight we were just about to board when the flight was cancelled although nothing was wrong with the plane. Luggage was taken off and for 3 hours we were given conflicting information about what was to happen. Departure times were given and then altered and ultimately another aircraft arrived from Birmingham and we got to Leeds 4 hrs 25 mins late. I flew rather than drove at significant extra expense to save hassle and time.