Eastern Airways

✅ Trip Verified | I am very disappointed in the customer service I received. I expected a bit more flexibility to change my ticket considering the new and immediately imposed government lockdown rules in the north of England. I am angry that I can’t visit my family, and that’s not the airlines fault but I would think they would want to treat their customers well to encourage flying as I would think that some airlines are probably struggling at the moment. Keep the £60 but lose a customer for life. Shame as quite decent flight routes in the UK and checked in bag included in ticket price which most budget airlines charge for. Will be using EasyJet and LoganAir for internal UK flights from now. Regret booking and will always recommend against using Eastern airways.

✅ Trip Verified | Aberdeen to Humberside via Durham Tees. Once again I have been let down by this Mickey Mouse airline. They are the biggest burglars charging 1st class rate for what I wouldn't even call a second class service. An example £480.00 return from Humberside to Aberdeen you can fly New York at that rate. Been delayed over 2hrs this week 2hrs last week due to "technical issues" real reason is they are cramming all on the last flight due to lack of demand. Bring on Logan Air, give them a run for their money and get them closed down.

✅ Verified Review | Southampton to Leeds. Eastern Airways bumped me off my flight to Leeds and I missed my son’s graduation as a result. For professional reasons, the only travel option available to me was an 08.35 flight from Southampton to Leeds which would just get me there in time, and a 14.00 return flight the same day. I booked the flight in good faith several weeks in advance to ensure I had a seat. At the Gate I was denied boarding as the plane “was overweight” and 2 passengers would have to be left behind. Despite remonstrating forcefully and explaining why it was so important to get to Leeds on that flight, Eastern Airways could not be moved. Eventually, the airport staff (whose behaviour was at all times sympathetic and polite) asked the other passengers who were waiting on the transit bus for a volunteer to give up their place, explaining the circumstances. Unfortunately, no one took pity on my plight and I was denied a place on the plane. I was left distraught and upset having missed an unrepeatable family event. No compensation was offered by the airline, and there has been no attempt to contact me to offer either an explanation or apology. Yet another instance of the airlines overbooking flights, but this time with a human cost.

✅ Verified Review | Booked a return from Leeds to Aberdeen at considerable cost. The outward leg was delayed as flight crew could not be found and operational issues being quoted yet again by the helpful ground crew. On my return again advised that Leeds Flight is cancelled and now flying to Humberside due to operational reasons. Humberside flight delayed by 2 hours. Taxi offered from Humberside to Leeds as is the norm with Eastern. Once again flights cancelled to save fuel costs and everybody stuffed into one aircraft then bussed like cattle to Leeds. Never using this airline again and now decided to drive and use a hotel. This airline is shockingly disappointing in the manner it cancels it late night flight to double up and save cost. Why offer the route if tou have no intention of honouring it.

✅ Verified Review | Flew Eastern Airways from Newcastle to Aberdeen. I was most impressed by the service on this flight - a complimentary drink & snack was a very nice gesture. The flight was very smooth even though there was bad weather in Aberdeen! The air stewardess was very polite & professional & could not do enough for her customers. I would recommend this airline and use it again if the need arose.

✅ Verified Review | Aberdeen to Leeds. Once again a flight cancellation of the evening flight due operational reasons. Only 3 passengers on flight so cancelled and flown to Newcastle and taxi to Leeds. A new operator on this route is desperately needed to get rid of the cowboy style of Eastern and their total disregard for their customers. I fly this route every month and without fail there is a delay or cancellation on this route. While the ground crew are getting peppered with questions and the frustration of passengers obvious they try to maintain the calm while the top management laugh at the savings in fuel costs and boosting profits. Shame on you for such a poor service, if there was a hot air balloon service to Leeds I would take it rather than fly with this sub standard airline.1

Flew Wick to Aberdeen with Eastern Airways. This service is now virtually useless and constantly late. Today almost 3 hours late and we're still not off the ground yet. 6 colleagues waiting for me to arrive in Aberdeen and another load of passengers stranded in Wick having missed business and holiday connections.

✅ Verified Review | Prices going up, service worse than ever. Now £450+ Aberdeen to Humberside, noisy, slow old planes and constant "operational delays". We could cope with the 1990s aircraft when they were on time but this airline is now a joke. Nearly half of my flights to various destinations have been delayed this year, two over 3 hours. Bumping up prices paid for by the energy sector won't keep them going forever. They were handy but expensive, sadly now best avoided.

Generally, I'm full of praise for this airline but a number of tech faults on the Saab 2000's recently (including right now as I'm stranded at Leeds Bradford) has slightly shaken my belief in this company. Poor communications, apparently reducing reliability, lack of punctuality, no staff available at LBA, etc etc, what should be a fast twice-weekly commute has become very hit and miss. Most distressing was calling Eastern two weeks ago, knowing that LBA was closed due to snow only to be told that their flight was departing on time! Not clever. I didn't even bother to go to the airport, preferring instead a 5hr drive. They've got to try harder to keep business customers like me, on planes that are generally lightly loaded we are the only ones providing regular revenue. Feeling unloved currently.

Southampton to Leeds Bradford with Eastern Airways, and found the flight pleasant. Boarding quick and cabin crew seemed friendly enough. The flight was a little pricey, but then all internal flights are. Aircraft (Saab 2000) was in good shape, but you could tell it's age judging by the decor of the cabin, but seats were quite comfortable. Was a bit annoying as on the return flight, my seat reclined when I leaned back without me pressing the button. Overall a good flight and would happily recommend to anyone.