Eastern Airways

✅ Trip Verified | I've been working in Cornwall since April 2023 and shall be until January 2024. Give the distance, frequency of return home and drive time as Eastern flew into Newquay from my local airport, Humberside it seems so logical to use them. Initially not too bad. It seemed there was usually a 15 minute delay on published take off times but this is live withable. There were 4 instances however where flight times were changed at short notice and cancelled the day before. In one case the HUY flight had be be taxied to EMA to catch a flight. Once the seasonal flight stop I flew NQY to LGW. What an absolute nightmare. Planes late leaving meaning onward connections missed, planes breaking down on the apron, everyone disembarking and them getting on to another one. Coming out of LGW, delays being sent to the wrong gate and not being told where to go. This is the only airline I've use where you have flight anxiety as to is it going to take off and if so how late will it be. They are shockingly poor. In the last time I had a flight booked with them from LGW while on the train into London, I checked to see if the flight was on time and it was running 4 hours late. My only alternative was to book a train and caught that, ironically I was in the hotel 3 hours before the flight would have touched down. Will never use them again, would rather walk. The customer services is hit and miss at best, mostly they are rude and full of themselves. Staff on the planes are fine but let down by the company and the reliability and quality of the aircraft. It seems not only were my flight affected but looking at other review site of others comments you get a better picture of just how poor an airline this is.

✅ Trip Verified | My review is very similar to others, if you actually get to fly the onboard service was decent for a short propeller flight. Friendly crew and a drink, snack given. The key is "if" you get to fly, my return flight was cancelled at the last minute and alternative offered was to be squeezed into a taxi with other passengers for 5 plus hours and miss my last train home from Gatwick which would leave me abandoned at Gatwick overnight. Or fly the next day but they won't pay for an overnight hotel in Newquay or any taxi fees or expenses. Wouldn't use them again due to being unreliable and obstructive in handling my compensation claim. Shame the front line staff were good its the behind the scenes staff who are unhelpful. Train for me next time.

✅ Trip Verified | Eastern Airways Customer Services does not exist. Wow. Problems with my flight both ways and so rude when I have tried to sort this out. Booked through a third party - "Well you chose to book through a third party". No responsibility for any of the many issues that occurred with the flight, the delays, the service received at both airports - brick wall. Where is the compassion, the understanding, the service to customers - so hostile and unhelpful. I am battling between 3rd party suppliers and Eastern Airways with inadequate support from Eastern Airways. Avoid at all costs. Two planes faulty, (one passenger could not re embark due to the frightening experience) lack of communication, travelling with children and left on the tarmac in cold and rain - wow. Not the airlines fault apparently. Such poor service and support.

✅ Trip Verified | I recently had the pleasure of flying with Eastern Airways from East Midlands, and I must say that the experience exceeded my expectations in terms of genuine warmth, friendliness, and personability. Right from the moment I stepped foot on the aircraft, I was greeted by a genuinely friendly crew who exuded a warm and welcoming. Throughout the flight, the crew members went above and beyond to ensure the comfort and satisfaction of the passengers. What truly set this flight apart was the crew's personable approach. They took the time to interact with passengers on a personal level, engaging in friendly conversations and offering helpful recommendations. It felt more like flying with a group of friends rather than being mere passengers. This personal touch made the journey feel special and created a pleasant and memorable experience. In conclusion, my experience with Eastern Airways was characterized by a genuine, friendly crew who made the flight enjoyable from start to finish. Their warm and personable approach created a positive atmosphere and left a lasting impression. I would highly recommend Eastern Airways to anyone seeking a memorable and pleasant flying experience.

✅ Trip Verified | My wife, daughter and I used Eastern Airways to fly from Humberside Airport in the UK to Esbjerg in Denmark. We had a number of reasons for choosing Eastern: The proximity, as Humberside is only a 10 minute drive away; and our daughter has a disability that requires her to have lots of medical equipment with her in the cabin; she requires mechanical ventilation, via a trachea when flying and it was our daughters first flight. We believed Eastern as a small local airline could provide the service we would need to make the trip a success. They did not disappoint. From my initial communication with customer services, to our 2 flights, all the staff were helpful, considerate and went above and beyond. Nothing was too much trouble and they pulled out all the stops to ensure the medical equipment could be accommodated. At one point the captain of the plane enquired with the air steward about our daughter’s welfare. Very impressed and would not hesitate to use the airline again. We have told friends and family about the route offered by Eastern and recommended them for a break to Denmark. Cannot praise the airline enough and special mention to customer services, the staff and the captain who was on both journeys.

Not Verified | After both flights were cancelled we were made to rearrange other flights, upon trying to claim the cancelled flights back through the 3rd party (Opodo) they said that there is no evidence that the flights were cancelled. I called Eastern Airways for one thing, an email from them confirming that the flights were indeed cancelled so that I could forward that to the 3rd party and progress with the refund process. At this point I, unfortunately, met with a customer service representative, it was pretty clear from the get-go she was more interested in speaking than offering me some help. I appreciated that this booking was made through a 3rd party but I just needed clarity. After repeating herself over and over telling me it basically wasn't her problem, to the point where her tone was something I wouldn't expect from anyone within a customer service environment, rude, abrupt and a complete disregard for the situation. I suggested that she is obviously is working from home because she would never speak to a customer like this in front of other colleagues she then said "No I'm in an office and you are on loudspeaker" and then got her colleagues to confirm that I was on loudspeaker by shouting from across the room that they could hear me. This bothers me for a few reasons, 1) the amount of effort that was taken not to help me could simply have been applied to sending an email and I would have come away from that phone call being a happy customer. 2) When I called I was greeted with a message informing me that there is a high wait time, however, Eastern Airways can afford to have 3 employees listening to a phone call. I am assuming that customers were waiting in a queue whilst these customer service representatives sat around and listened to the representative telling me should wouldn't help me for 15 mins. 3) What on earth am I doing on loudspeaker anyway? I hope that the phone calls are recorded so that this can be looked into, I will be sending an email to customer services and let them know of what just happened. I hope that her manager was not one of the ones that shouted across the room confirming that they could hear me.

✅ Trip Verified | I am very disappointed in the customer service I received. I expected a bit more flexibility to change my ticket considering the new and immediately imposed government lockdown rules in the north of England. I am angry that I can’t visit my family, and that’s not the airlines fault but I would think they would want to treat their customers well to encourage flying as I would think that some airlines are probably struggling at the moment. Keep the £60 but lose a customer for life. Shame as quite decent flight routes in the UK and checked in bag included in ticket price which most budget airlines charge for. Will be using EasyJet and LoganAir for internal UK flights from now. Regret booking and will always recommend against using Eastern airways.

✅ Trip Verified | Aberdeen to Humberside via Durham Tees. Once again I have been let down by this Mickey Mouse airline. They are the biggest burglars charging 1st class rate for what I wouldn't even call a second class service. An example £480.00 return from Humberside to Aberdeen you can fly New York at that rate. Been delayed over 2hrs this week 2hrs last week due to "technical issues" real reason is they are cramming all on the last flight due to lack of demand. Bring on Logan Air, give them a run for their money and get them closed down.

✅ Verified Review | Southampton to Leeds. Eastern Airways bumped me off my flight to Leeds and I missed my son’s graduation as a result. For professional reasons, the only travel option available to me was an 08.35 flight from Southampton to Leeds which would just get me there in time, and a 14.00 return flight the same day. I booked the flight in good faith several weeks in advance to ensure I had a seat. At the Gate I was denied boarding as the plane “was overweight” and 2 passengers would have to be left behind. Despite remonstrating forcefully and explaining why it was so important to get to Leeds on that flight, Eastern Airways could not be moved. Eventually, the airport staff (whose behaviour was at all times sympathetic and polite) asked the other passengers who were waiting on the transit bus for a volunteer to give up their place, explaining the circumstances. Unfortunately, no one took pity on my plight and I was denied a place on the plane. I was left distraught and upset having missed an unrepeatable family event. No compensation was offered by the airline, and there has been no attempt to contact me to offer either an explanation or apology. Yet another instance of the airlines overbooking flights, but this time with a human cost.

✅ Verified Review | Booked a return from Leeds to Aberdeen at considerable cost. The outward leg was delayed as flight crew could not be found and operational issues being quoted yet again by the helpful ground crew. On my return again advised that Leeds Flight is cancelled and now flying to Humberside due to operational reasons. Humberside flight delayed by 2 hours. Taxi offered from Humberside to Leeds as is the norm with Eastern. Once again flights cancelled to save fuel costs and everybody stuffed into one aircraft then bussed like cattle to Leeds. Never using this airline again and now decided to drive and use a hotel. This airline is shockingly disappointing in the manner it cancels it late night flight to double up and save cost. Why offer the route if tou have no intention of honouring it.