Discover Airlines

Not Verified | The flights were fine and no delays. The problem is my baggage was missing for two months and when it finally arrived it was broken into and multiple items was stolen. I made a claim with the airline and have been waiting weeks with no reply they do a great job at hiding phone numbers to not be able to call them and chase it absolutely ridiculous. I will never fly again.

✅ Trip Verified | Horrible customer service. I asked to upgrade my ticket to the business class, the lady said there is not enough meals. 30 minutes later she booked 2 seats to someone else. Will never fly with them again.

✅ Trip Verified |  The customer service was disappointing, with extended queues due to understaffing and strict regulations regarding luggage size and weight. Despite the evident frustration, two men at separate counters stood out for their politeness. Flight delays were significant, and passengers were required to stand in line for an hour without boarding the aircraft. I plan to steer clear of this airline in the future.

✅ Trip Verified | Not nearly Premium Economy. Boarding was a mad scrum where we were supposed to have priority. The lady on the microphone at the boarding gate was totally intelligible with her mumbling. The PE cabin was not independent, just an extension of Economy. The seat was a standard Premium Economy seat, nothing special. The IFE was poor with a very small selection to choose from - I watched my own Netflix the whole journey. Food was dreadful and I barely touched it. Nobody asked me why. Was this the same awful food that was served in Economy? Surely not as you have paid for elevated dining. I was served 2 small plastic glasses of wine, under 100ml in each! I was not offered any other alcoholic drink. I flew a sister airline (Swiss) in business recently - Zurich to Mauritius - and it too had dreadful, uneaten food. I flew BA in Premium Economy recently and what a total difference. Really very enjoyable and a whole different story. Never again Swiss or Discover. You have an awful lot to learn as to how to treat your business and Premium Economy passengers.

✅ Trip Verified | Run from this airline. We thought we were booking a Lufthansa flight only to discover that we were flying on Lufthansa's down market, no frills vacation carrier' that is only half a step above a charter flight. Pathetic food, little service, poorly maintained aircraft, and the worst possible gates (set at the far end of both FRA and MCO with the other low cost airlines). The only thing worse than the flight is a tie between trying to get a straight answer from customer service and the surliest check-in agent, we are certain, in the industry.

Not Verified | I just wanted to say a huge thank you to Dylan (from US customer service), who helped me to rebook the flight for my mom from Frankfurt to Tampa on 12/04/2023. Not only he is very helpful and professional but also a kind person.

✅ Trip Verified | Flew from Las Vegas to Frankfurt with another 2 friends and it was one of the worst flights. I have booked my flight in a belief that I will get at least a standard Lufthansa experience. When booking, the flight was marked as a Lufthansa operated by Discover. I had no experience with Discover, but had a good experience with Lufthansa, so I expected to get at least basic Lufthansa standard. I am even in a Lufthansa Miles club so I expected at least fair conditions. As a first IMHO the A330-300 is not a go to aircraft for a transatlantic flight. At least not in the configuration used. The seat pitch and size, toilets and other items are designed for flights up to 5 hours not 10+. There was no possibility to regulate the AC on a passenger level, so I had to sit 10 hours wrapped in a blanket with cold ac blowing directly on my neck. Now I am experiencing a serious spinal cold and need to seek a medical care. The hygienic standard of the toilets was below average. These were dirty, smelly and some lacked even a paper wipes only a few hours after take off. Not talking about the smell that entered the cabin several times Food is subject to a personal taste. But the conditions of serving were far below average. There was just not enough space to eat normally. And after finishing the meal it took at least 1.5 hour for cabin crew to pick up the trays and empty food containers. You have to pay extra for even a simple alcoholic drink like beer or wine. That is something I never experienced on a much more shorter flights in any airline. All others offer you a free drink even in a 3 hour flight, not a 10 hour haul. When we landed in Frankfurt the terminal was not operating and we had to wait quite a long time to get out of the plane. Left the plane thru back side doors and stairs and bus to the terminal. This was also quite inconvenient because the bus took us directly to the other end of terminal and we had to run all the way thru to catch our connecting flight. I filed a claim on the Discover Airlines website shortly after landing and asked for a compensation, but I got only apologies with no solution. This was my first and probably also the last experience with this airline.

✅ Trip Verified | Ten minutes before the flight was scheduled to take off, Discover Airlines gate personnel made an announcement that due to a mechanical issue, our flight was cancelled. Upon inquiry with customer service personnel, I was re-booked on a different flight, which departed the following day. After my trip, I applied to Discover Airlines for compensation, due to the short-notice cancellation of the flight and long delay in re-booking me on another flight. My claim for compensation was denied, citing "extraordinary circumstances." The flight cancellation caused me big problems with my rental car and hotel reservations, in addition to personal inconvenience. Discovery Airlines owes me financial compensation and I will never forget the callous manner in which they casually dismissed the problems they caused when they suddenly cancelled my flight.

✅ Trip Verified | Left Tampa Sept 29 to FRA on a direct flight with 5 Hrs + delay. Zero communication from Discover Airline, a Lufthansa company. Rude, incompetent, unprofessional, arrogant ground personnel at TPA airport. Zero help with wheelchair service. If you are mobility challenged or wheelchair bound, pick another airline and airport. On return flight lost all luggage and again Zero communication from airline personnel. In flight service OK.

Not Verified | For our trip to Namibia we unfortunately flew with Eurowings Discover (now Discover Airlines). The flight from Frankfurt to Windhoek was delayed by over 10 hours, forcing us to spend the first night of our holiday in Frankfurt. We were informed of the delay 1 hour before check-in. Coming back from Windhoek to Frankfurt there was complete chaos. All Discover Airlines flights out of Windhoek were cancelled for three days (6 flights in total), with hundreds of passengers scrambling to find any flight out. We managed to fly three days later via Ethiopian airlines, since we no longer trusted that Discover Airlines would actually get us out of the country. Any contact with the airline is very difficult. It is only via web-forms, where you get generic information-free replies after waiting for weeks. No one had even read my question. The one flight with them we managed to take in premium economy was unfortunately not good. The seats were standard for premium economy, and the food was inedible. Both my son and myself skipped the dinner, just smelling it was already unpleasant. If I could give zero out of 10 I would. Do yourself a favour. If you can in any way avoid it, do not fly with Discover Airlines!