Delta Air Lines

Took flight DL403 from JFK to LHR. Bag drop and check in was friendly and fast as was boarding. Seats were leather/plastic and not fabric and felt comfier than many others. Entertainment system was buggy and rebooted once as well as skipping/pausing throughout films. Food was bland but passable: chicken and rice meal with brownie bread and salad for dinner and a croissant with jam for breakfast (with orange juice). Service wasn't that friendly but also the announcements were amateurish with long pauses repeated interruptions and announcing the wrong arrival terminal before later correcting herself! I didn't know until this flight that seat changes within economy class can cost $40 each even if passengers on the same booking were placed in seats far away from each other on different rows (and the seat change was to bring them together).

GIG-ATL on refurbed 67-300ER (economy) and can honestly say it was the most uncomfortable flight I have ever taken. I am 6'2 and whilst normally I can find airline seats restricting this was the worst I have experienced. I can never before remember having to sit open legged as my knees do not fit in the seat when my legs are side by side including when using budget carriers. What's more the head restraint didn't stay in position making it doubly uncomfortable for a man of my height and despite the seat being in the middle of the plane there was no recline (not that there was any room to recline into). Food was ok drinks only served once despite it being almost a 10 hour flight and the entertainment system had only old movies and the TV box sets were missing random episodes meaning it was difficult to watch anything sequentially. Not a good advert for a Delta and will certainly bare this in mind when it comes to booking again in future.

DSM/MSP/LHR 30th November LHR/MSP/DSM 6th December 2014. On all of the flights taken I was treated well by all staff check-in and in-flight. The airplanes were clean even the two short haul flights when the turnaround was very tight. Delta cabin staff are certainly the best by a long mile as compared with the other legacy airline staff in the USA. My flights were a combination of First (internally) and Business (Trans Atlantic). The food on the Trans Atlantic flight was pretty good. My only comment regarding the whole food and beverage service was that the red wine on the LHR/MSP leg was chilled. The equipment used for my Trans Atlantic flight was a 767-400ER which was comfortable (I prefer the Business seating in the 767 as opposed to the A330) and I managed to sleep for 4 hours east bound. Delta are a good airline. People can make or break a business and now it certainly seems that the Delta people will "make" the business.

JFK-ATL-AUS in F. Decided to pay First Class to try their product and Delta has done an excellent job revamping their JFK base. Check-in at the separate Sky Priority area was a top-notch experience it has a completely separate entrance and the area is cozy and classy complete with a seating area and little water bottles at the check in desks. Priority security line was a bonus since it was rush hour and the regular line was just insane. Priority boarding was strictly enforced which was good. Plane to Atlanta on a 757 equipped with the older transcontinental product. Seats were extremely plush and comfortable with great recline and legroom was excellent. Wouldn't mind sitting on those seats on a longer flight. I wish the leg rest would have extended higher though. Breakfast was served which was smoked salmon toasted bagel fresh fruit and yoghurt. I've read positive reviews about Delta's F catering and this was no exception. Everything was fresh presentation was excellent and quantity hit the spot nicely. My only major issue on this flight was the flight lead that served the first cabin he was a tad cold and didn't really interact with the passengers which I admire about US airlines. Service however was efficient and service calls and requests were all honored on a timely fashion. Entertainment system didn't work until half an hour before landing but it wasn't too much of an issue selections for movies shows and music were all great. ATL-AUS on an older 757 seats were huge and comfortable but legroom was limited but still sufficient. Flight attendants were more friendly however only snack options were available despite being a longer flight. Drinks and snacks were provided regularly and were of good quality. Overall Delta is serious about transforming itself as a global airline with a great reputation. All flights were on-time their hard product is reliable catering is excellent and even though I had some issues with service Delta still provided a great flight experience and would not hesitate to fly with them again.

4/30/14 JFK-LHR was a pleasant experience (evening flight). The Delta Ground Crew were fine but had some issues with regards to an additional carry on item when the Airport Customs denied our entry towards the Immigration Area. Boarded on time on a B767-400ER. Seats felt tight with limited legroom but a very comfortable back rest. Ordered our meals online when booking however my meal was not available on the flight but it was fine to wait for the general food selection. Flight entertainment was excellent getting to watch the latest movie releases of the year. Flight Crew were well accommodated on this full flight. Land safely at LHR with a delay of 50 mins. 5/14/14 Return leg LHR-JFK was a disappointment. The older B767-300 aircraft had a rusty smell. Food selections we chose online were again unavailable. Flight crew were less friendly to passengers fewer smiles yet one of the FAs stood out very well in performance. The seats were a lot of worst with thinner padding making it extremely uncomfortable to lean your back all the way. The restrooms were awful unlike the first leg which was spotless. The same goes with the cleanliness of the cabins. Overall flying with Delta would mean riding old planes and comfort is less of a priority in economy class. Delta is my top choice when flying Domestically but definitely out of the box for international and long haul travel. Next time I travel to Europe BA goes next in the list.

In March 2014 I booked a flight from San Diego to Vancouver BC. There was a one hour stop-over with plane change at LAX. Between that booking and the flight date of November 30th Delta made 6 changes/cancellations to this single reservation resulting in the change in planes being switched to Seattle with a 4 hour stop-over. When my flight arrived in Seattle a further one hour delay was announced. I asked the reason and was told that it was because of ice despite the fact that it was a sunny day with dry pavement everywhere and the plane was coming from Las Vegas. The clerk then mentioned that Delta did not offer compensation for weather-related delays. The lie about icing was confirmed by another clerk who checked in her computer and found the delay was really caused by mechanical failure. I then asked what compensation Delta would give me for a 5 hour stop-over involving dinner time. I was offered a chocolate bar. Delta is the last airline I would choose in the future.

I have been flying Delta for years (several with Diamond status). I am currently gold status. At JFK Terminal 2 in the TSA pre-check line the Delta representative made me go back and check my bag because it didn't fit in their little container which they claim is what a 22" bag should fit in. I have been carrying-on the same roller bag for the last 8 years. Now they make me check it? I don't get it. I flew with this same bag this last Saturday the Saturday before that the Thursday before that - and carried it on every time. Terrible customer service for your most loyal business travelers.

DL352 from Nashville to Detroit. Advised that the flight will be full and customers are allowed one personal item and one carry-on bag which must fit within the size check box. My carry-on was approximately 1 inch too wide due to my use of the one inch expansion zipper. So my option was to pay to have my bag checked or to use the other small duffle I had inside of my carry-on. So I basically carried on the same weight of items which now took up twice the amount of room. I understand that there has to be rules but common sense needs to come in to play at some point.

Flew DL from Milan to JFK after arriving on Etihad couldn't wait to see how DL matched up. I was impressed with the level of service from crew bantering with passengers smiling as they went about their duties so eager to serve. The IFE and meals were equally impressive far better than my preceding flight on Etihad flight. This is surely an improvement from the Delta I used to know perhaps the competition is bringing out a different side.

DFW-ATL-RSW DFW-ATL in Economy Comfort and ATL-RSW in Economy. Checked in online and it took less than 5 minutes to get through DFW security on a Saturday morning. I was greeted by a friendly gate agent who smiled while welcoming me onboard - what a concept for a domestic airline these days. Onboard the FAs were equally pleasant with the First Class FA even offering to hang the coat of an Economy Class passenger. Snack choice consists of peanuts pretzels or Biscoff - while this isn't much it's still more than you get on any other domestic airline. First leg arrived nearly 20 minutes early and the transit in ATL was painless though keep in mind it is a very large airport if you have a tight connection. Boarding was delayed slightly on the second leg to RSW though we pushed back only a few minutes late and arrived 5 minutes early. This flight was not full and the FAs were once again cheerful while performing the beverage service (but only pretzels this time and no Biscoffs). Captains on both legs kept us well-informed with regards to our route and progress speaking to passengers twice on both legs. Overall I couldn't ask for any more from a domestic flight in coach.