Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
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3/10

Delta Air Lines customer review

(United States)

Delta/Air France to and from Paris and both times our Delta flight was a problem. On the way out they bumped us from Comfort to Economy with no notice and put me in a middle seat when we had requested 2 aisles. A nice customer service person went into our reservation and could see that we had been bumped but had no idea why. On the way back Delta had no record of our reservation but since we had proof they managed to squeeze us onto the plane after trying to get us to take one 2 hours later. Needless to say we didn't get Comfort on that leg. We were told we would get a refund on our credit card but so far nothing. Luckily we saved everything and have printed tickets, not an eticket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to Paris via Detroit
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Delta Air Lines customer review

(Canada)

On June 23rd Delta cancelled our layover flight home to Calgary. They gave 1 hour notice and could only rebook our flight 20 hrs later. Our flight was marked as mechanical problems and Delta advised customers that we had to provide our own hotel room since they "ran out of hotels due to multiple flights cancelled that day". After being on the phone with several agents and talking to associates at the airport we were advised to find our own hotel and submit it to Delta for possible reimbursement. The next day I spoke to a supervisor and she informed me that Delta airlines does not issue reimbursements and she could only give it in a form of a travel voucher for our next flight. I then phoned their customer care team and they told me the same thing only instead they could offer me an iTunes gift card.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteYYC to LAS
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

Delta Air Lines customer review

(Australia)

Aircraft a bit old but cabin crew were friendly and extremely helpful. A pleasant trip following a long haul from Sydney. The pre-flight safety brief was hilarious and a great attention grabber. Wish more airlines were as imaginative. Had heard some differing views about this airline but we were very pleasantly surprised.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Orlando
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

Delta Air Lines customer review

(United States)

DCA-MSP flight went smoothly. Smooth connection at MSP. MSP-NRT flight has many pros and cons. The seat was very comforatable compared to other airlines combined with a satisfactory IFE. The food could be much much better. I had chicken teriyaki for my supper and that was acceptable, but breakfast was horrible. The appearance was bad enough, the egg looking like a wet sponge without any air pockets and the sausage was burnt. But the taste was even worse. The fruit was acceptable. To end on a good note, the arrival at NRT went very well and smoothly.
AircraftA320/B777-200ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDCA-NRT via MSP
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

Delta Air Lines customer review

(United States)

I made a reservation with Delta airlines in April 2015 for travel in July. I am a single father traveling with two small children (ages 6 and 10) and booked far in advance and in First class so that I could sit with my children. I was informed 24 hours ago that our seats had been changed and that I would not be seated with my children. When I called Delta to inquire (and after waiting more than 2 hours to speak to a representative) I was told there was nothing that they could do and that my children would have to sit by themselves. Despite the obvious safety concerns, there is no way that I can assist my children with beverages or bathroom breaks if needed. If you are a single parent, do not fly Delta. Not family friendly.
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteMIA to BIL via ATL
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

Delta Air Lines customer review

(United States)

Had a pretty good experience with Delta. Had 5 persons in my party, 2 of which with lap children. We were in basic economy on the way to Tampa. The only complaint we had on the way out to Tampa was the crew weren't happy. On the flight back we upgraded our 3 seats to Comfort Plus which was much better. More leg room, better snacks and free alcohol. The flight crew was cheery and up beat making the flight easier.
AircraftMD80
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDetroit to Tampa
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(United States)

Left Minneapolis RT to San Jose in June. First Class RT paid ticket. On the flight out we were served a full breakfast. The food was actually not bad. Flight attendant was very attentive and quiet busy checking on all passengers. Did not disappear after the meal service. The flight back to Minneapolis was also excellent. Boarding was orderly in both directions. Lunch was a large salad. However, only one choice. It was a Salmon Salad. Quite a few of passengers turned it down, including me. I was surprised there were not at least 2 choices. Once again First class FA was great. Waiting to board in both directions, the checked baggage and the number of carry on is being abused. in both directions. People were checking bags that were huge. Not sure how they got past TSA. Gate Agents need to enforce bag sizes and the number of bags people try to drag on.
AircraftB757
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteMSP to SJC
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(United States)

I took my second trip with Delta and I must say I was definitely not disappointed. I flew with Delta last year and felt there was no need to change to a different airline. I flew from Indy to Phoenix via Minneapolis. The crews both at the gate and during the flight were professional and respectful. The big two thumbs I want to give is on my luggage in Phoenix. No sooner had I walked off the plane and down to the baggage claim carousel was I greeted by my bag arriving. Only thing I found average was the seat comfort, but granted I have never really cared about seat comfort.
AircraftA319 & MD-90
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIndianapolis to Phoenix via Minneapolis
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(Japan)

For a short haul flight like this one (7-8 hours each way), I try and save money by not booking business class, rather "economy comfort" on Delta. As usual, the service is perfunctory, the food not bad in and out of Narita, the seat fairly comfortable, and the entertainment of good quality with lots of choices. No drama on either flight. My only complaint that has never been addressed properly with Delta over the years is the horrible state of the lavatories. They are always left to fester for entire flights. I have never once seen an FA go in one to clean one. Delta is not "special" compared to other international carriers, but it's adequate and they have treated me well in the Skymiles program so far.
Aircraft777-200
Type Of TravellerBusiness
Seat TypePremium Economy
RouteNRT to NRT via SIN
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(France)

Check in procedure was ok but slow. The flight was nice, with very good in-flight entertainment, and the flight attendants were very nice. The food wasn't great - but not the worst. The seats are comfortable and I had plenty of leg room.
AircraftAirbus A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to New-york
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes