Delta Air Lines

Our original flight got delayed so Delta put us on a flight the next day which included a 7 hour layover in Houston. The agents at IAD included a hotel room for the layover but the gate agents in Houston refused to give us the hotel room. They even refused to give us meal vouchers, which was extremely unprofessional and repugnant. Delta, the worst policy for a business is to make promises you can't keep and in this situation, you did just that. Extremely disappointed and frustrated.

✅ Verified Review | The new interior cabin updates seem to "look" nice, however, it is clear that whoever designed this has never worked on an aircraft. The lavatories walls are so narrow it would be very difficult for anyone over 190 lbs to manoeuvre freely. Not only are the lavatories almost half the size, the space has cut into the galley so that now you feel terrible standing in the way of flight attendants with no where to stand that is not inhibiting either other passengers or the attendants. The staff were warm and friendly, but they too confessed these updates were difficult for them becuase they can no longer even see when passengers request assistance or have questions from their seats. The call lights are too low on the overhead space for attendants to see and there has been zero adjustment on leg space and comfort for passengers. In addition there was no inflight entertainment on a 5 hour flight. After this terrible experience, I have now been struggling to return home to Los Angeles from my work trip to Louisville, due to Delta's system crashing, their apparent logical response to the thousands of passengers stranded is to prolong and cancel even more flights putting the issue off. At some point all these people are going to have to fly home, cancelling more flights due to overcrowded scheduling is actually making the problem worse. While I have time to afford not going back to work immediately (since I haven't been able to get home yet and this is now the third flight I've finally been able to snag a seat) there were dozens of military at ticketing with no flight options out so that they could arrive and report for duty and training. I feel for the ticketing staff, attendants and all else who work for Delta who are not responsible for this mess, as they are the ones reaping the overworked hours and disgruntled travelers.

✅ Verified Review | Was due to fly from Buffalo to Minneapolis. My flight was cancelled one hour before the departure time, I then sat on hold for another hour before their phone system hung up on me. I would never recomend flying Delta to anyone, but since they are a large company it seems there is no other option. I dont understand why the customer service is so bad for such a large company. Delta wasted my time.

✅ Verified Review | Salt Lake City to San Francisco. Everyone at this airport hates Delta Air Lines right now. The couple next to me had their flight delayed for one whole day, all the hotels are overbooked, and they are forced to sleep in the airport. I understand there was a outage at Delta but they should have prepared for things like this. Everyone who has had their flight canceled or delayed should be given a full refund. At the very least, bring out some water and blankets for these families and children who had to camp out at the airport. People are missing weddings, important events, and sleep. I have work tomorrow and my flight has been delayed 5 times. My plane won't leave until 3am. A lot of people have it worse. I hear people shunning Delta and swearing to never use their services again.

Detroit to Phoenix This was the worst airline I have ever flown. Flew out of Allentown, and it took 35 minutes just to get through check in because the staff did not know what they were doing. Flight was slightly delayed and arrived in Detroit. Connecting flight from Detroit to Phoenix was delayed an hour and thirty minutes. Arrived in Arizona 2.5 hours past when I was supposed to land. They did not put my bag on my flight even though they had the hour and thirty minute delay to transfer it. Extremely unhappy with this airline. Never again.

✅ Verified Review | Boston to Daytona Beach via Atlanta. My son and I along with hundreds of other passengers were left stranded on a tarmac with the captain and crew absolutely clueless as to what to do. There was no place to park the plane they said. I pointed out several open terminals out the window and even suggested a manual exit like you see done every day. Instead, Delta left us on the plane like cattle for hours. Shame on you delta.

✅ Verified Review | Los Angeles to Minneapolis. I am actually mad at myself that I have Delta another chance. This airline have frustrated me profoundly 2 times in the past. However, today I having the experience that will keep me from flying with this company ever again. Now is 8:30am during my summer in Los Angeles, no weather issues whatsoever and I have been waiting for my flight since 11:30pm yesterday and still don't know when I am going to be able to get in a plane. Probably at night. Incredibly rude, disorganized and careless service because their system were down the entire night. This is not a one time thing. Delta is a horrible company and you should avoid it.

✅ Verified Review | Atlanta to Rome with Delta. Delayed, bumped, stranded for over 24 hours. I spent over 4 hours on the phone with many agents. Every agent had a different story. Agents in the airport were over worked and unable to assist the large amount of stranded passengers who were all extremely unhappy. Absolutely no assistance was offered. No suggestions as to what do or where to go. I am shocked to be treated this way by Delta.

✅ Verified Review | Nashville to Charleston via Atlanta. This was my second negative experience with Delta within 4 months on two separate business trips. Last time I experienced a 6 plus hour delay and they kept reassuring us "it would only be a little while longer" then they cancelled the flight altogether. No offers were made at all to make any passenger feel better about their service, just a rebooking. Today travel was going smoother, I had a two hour planned delay and I asked a Delta rep if they could put me on a near empty flight that had seating available and left an hour earlier. I didn't even have a checked bag. I was treated rudely by Delta staff and told it was a $50 up charge even though I had no baggage and I explained my previous poor experience. You would think they would want to help a little at no cost to them. The Delta staff didn't care and didn't even offer to attempt to ask anyone what could be done. I'm not a rude passenger, just hoping they would help me out to have a better experience this time. I own a small business and I think it's a shame when a company becomes so large that common sense and courtesy to customers cannot prevail. I would be appalled if my employee treated my customer this way. I will be interested to see if Delta cares enough to contact me, if not, there are other airlines I can use for my business travel for me, my employees and my family. It's disappointing because as a loyal customer for years, I remember when Delta actually cared about their customers' experiences.

✅ Verified Review | Atlanta to San Salvador with Delta (Flight 729). The flight was onboard the newly retrofitted B757-200. The aircraft cabin was amazing. The seats were all new and clean, the mood lighting the overhead bins made the cabin look much more open and inviting. The flight crew was very helpful. All the flight attendants spoke Spanish and they assisted elderly and young passengers. The flight departed a couple minutes prior to scheduled and the captain kept everyone informed about the flight. Once airborne the flight attendants served us a sandwich, pretzels, cookies, and a snack size snickers with a beverage. This was good since the flight was a short international flight. Onboard every passenger also had access to inflight entertainment. The seats where more comfortable compared to the older B757s. Overall the Delta Air Lines experience has upgraded and was exceptional.