Delta Air Lines

✅ Verified Review | Flew Delta Air Lines from Los Angeles to Phoenix. Terrible judgement. They had half the plane gate check their bags when there was room in the overhead bins. This cost me 30 minutes on the destination side and caused me to miss my evening plans. Whoever came up with such a short sighted policy or made the decision should be punished. On top of this the seats are tightly spaced my knees heavily abutt the seat in front of me. This airline is very poorly run in my opinion.

✅ Verified Review | Las Vegas to Seattle. Delta has the worst customer experience team. They cancelled my flight and refuse to provide a refund or alternate ticket, instead they are so generous to waive all the fees and only require me to pay the increased fare price. How generous! This is what I got after waiting on hold for hours, having my call dropped twice, and being transferred to the wrong department twice. Clearly these guys just wanted to get rid of me - and they were successful. I will never fly Delta again.

✅ Verified Review | Philadelphia to Denver via Atlanta. Never again with Delta. No communication, we were diverted to Tennessee for weather reasons (understandable), then de-boarded and re-boarded - only to have mechanical errors. I have been waiting on the Delta staff to tell me what's going on for hours and their customer service line has a 2 hour wait. This is ridiculous. I will never fly them again. Uncommunicative and unprofessional. No voucher offers for food or water ($4/ small bottle at the airport).

✅ Verified Review | New York JFK to Portland, Oregon with Delta Air Lines. First, my ticket said terminal 4, even though the departing terminal was terminal 2. Check-in was fine. Boarding Counter people were excellent. Plane was very clean, IFE was responsive. Flight Attendants were kind and helpful, and I especially love their new uniforms. Seat was nice, declined to 160 degrees, and was very cushioned. Steak and mashed potatoes with garlicky greens were better than delicious. For dessert, I had Italian ice in a plastic cup. All in all, very comfortable, very good flight. I recommend Delta Airlines.

✅ Verified Review | Over Christmas time I had flown 5 sectors on Delta. La Guardia to Winnipeg via Minneapolis, returning to San Francisco via Minneapolis, and then San Francisco to New York JFK. 4 out of 5 flights were on time, with even earlier arrival, one flight as delayed by 40 min, but we were advised by the delay. Excellent service at check-in, gate and on board. Cabin crew were attentive and drinks and snacks were served several time during flights. Good entertainment system onboard the longer flights from MSP to SFO and from SFO to JFK. Bags were delivered on the baggage belt in good amount of time. Will certainly fly with Delta again and recommend that other will do that as well.

✅ Verified Review | Hayden to Washington Reagan via Minneapolis. I paid full price for a ticket, and was held back until only one seat on the plane was left. Passengers paying with points and even stand-by passengers were allowed to board before me. When I asked why I was being singled out, the gate staff mumbled something about not understanding the "algorithms" the airline uses and walked back to her post. Once I was given a boarding pass, I asked the ground crew if it was still OK to bring my carry-on with me, and they said "yes." When I finally boarded, however, the attendant said there was no overhead room left for my carry-on and that I needed to walk back to the gate and check it. I've never been treated so badly by an airline, for no apparent reason. Their policy seems to be to overbook and let the passengers and gate-keepers sort it out. They want to guarantee a full plane at a few passengers' expense. The passenger doesn't come first for this airline, only their profits. I will never fly this airline again.

✅ Verified Review | Bonaire to Salt Lake City via Atlanta. There were a number of issues on this flight - some beyond the control of the airline. But Delta failed to cater an international flight of over 5 hours duration. There were no first class meals at all and not enough coach meals to go around. Passengers were asked to share which was OK because the sandwich they provided to me was soggy - almost soaking wet and smelled so bad I refused to eat it in any event. Beverages were also in short supply and at the end of the flight as a first class passenger I was offered a choice of Diet Coke or tomato juice only. According to staff the plane should have been catered for the return flight in Atlanta and that did not get done. Flight crew advised that they had asked the terminal staff in Bonaire to make an announcement that if you wanted food or drink you needed to buy it before boarding. If that was done neither myself or anyone I talked to in first class heard the announcement. Flight crew promised that Delta would have a representative at the gate in Atlanta to do something for our inconvenience - that was a pipe dream. Due to the delays I had to run to clear customs, immigration and make my next flight out of Atlanta - also in the first class cabin but with no meal service. So I had a 12 hour travel day with a soggy, inedible sandwich and two bags of chips. I am a frequent business traveler and I avoid Delta whenever I can because they always lose bags, have issues with departure times etc etc. My first Delta flight since 2011 shows they have not changed their stripes.

✅ Verified Review | Absolutely terrible customer support and laughably-expensive air fares. I ended up cancelling my flight from NM to Iceland and was offered an e-credit (for much less than what the flight was worth), which was fine. However, upon trying to redeem said e-credit I was given a very thorough run-around. Two days of multiple phone calls and numerous lengthy hold times and I was even disconnected instead of transferred, which led to another hold. Finally, I was assisted with redeeming my e-credit but only to find out that it didn't even come close to covering the cost of flying NM to CA (this was a credit from NM to Iceland!), and furthermore, the flight times and number of transfers was atrocious (8 hours of travel time, to go 3 states away - 8 hours). In conclusion I will never be using this airline again.

✅ Verified Review | Never will we fly with Delta Air Lines again. We travelled from Heathrow to Atlanta on 28/12/2016 and our flight was delayed by two hours which meant that we missed our connecting flight to the Dominican Republic. We were reassured at Heathrow that rebooking would be taken care of. There was no further information at any point other than vague and empty reassurances after which we had to wait in a queue for immigration control for one and half hours. By this time I had a migraine and felt very unwell from the stress of the entire situation. After another queue at re-booking queue of 30 minutes were we told that there were no further flights for the day and we were booked into the Holiday Inn South Hotel, and provided with food vouchers for an evening meal and breakfast. We lost a day of our holiday as a result. On our return journey 10/01/17, our flight was delayed again and we were not sure if we had missed the connecting flight to London Heathrow as again we were not given any information. We were very anxious about missing the flight again, and we left our camera on the aircraft. We were in a queue for immigration for two hours - no information was forthcoming despite repeated requests for information as it was likely we could be re-booked for the 09.37 flight later that evening. We were told by one of the border agents that if we did not like waiting that we should not visit the United States. We then arrived at re-booking and had to wait a further 30 minutes to be told that we had been booked on the next flight which was leaving in 5 minutes and that we should run to the boarding gates. We pushed our way through the security ran all the way to the shuttle train, down corridors and up escalators and got to the gate to be told the flight had gone and there was nothing they could do. We were given a voucher to stay at the Ramada Plaza hotel. We did not have any hand luggage as this was checked on the flight but we were told we could collect an overnight pack. The queue for this appeared a further 30 minute wait so we headed off to the hotel. We arrived at the hotel to queue for a further 30 minutes before being allocated a room for the night. We were told that food vouchers could not be provided as this should have been given by the staff at the airport. We order some food which arrived at 1.00 am in the morning which we paid for using our visa card. As a result of the delays my husband has had to take a day's leave due to the delays.

✅ Verified Review | Dallas Ft Worth to Madrid via Atlanta. The flight from DFW to ATL boarded on time, the staff was very friendly with everyone. We got drink and snacks. Once we arrived at Atlanta I had to transfer to the international gates. The flight was pretty full the staff on this flight was outstanding, they started serving the drinks quickly then came out the food right after that. Overall a very smooth flight and they staff were very on point with keeping the drinks flowing to everyone.