Delta Air Lines

✅ Verified Review | New York to Orlando was the best short haul flight I've taken. Cabin crew were friendly, casual but efficient. I was amazed by the retrofitted cabin design and how bright it was. Overhead bin was massive and a carry-on suitcase could fit sitting on the side of the suitcase instead of flat as they normally do. I appreciated when the crew kindly reminded every passenger to get to their seat as soon as possible and move away from the aisle to speed up the boarding process, since we started boarding a few minutes behind the scheduled boarding time but arrived in Orlando 20min early. The entertainment system was very amazing and it's even better than those on long haul international flights. Big screen and a lot of movies to choose from. Free non-alcoholic beverage and snack is a common practice in US domestics flights. I will choose Delta again.

✅ Verified Review | Wonderful customer service. The customer service staff who serviced flight Delta 2414 from Las Vegas to Seattle on 22 June 2017 was amazing. This gentleman was polite and professional and was absolutely funny. I was also amazed that the pilot who was standing at the counter also spoke and joked with customers waiting for seat allocation. This is very refreshing and cool. The special treatment continued on the flight with very friendly flight attendants. The snacks provided on this domestic flight is better than what you get on a premium airline in Australia. I am very impressed with the service from all levels. Keep up the good work Delta. My family and I will definitely fly with Delta again.

✅ Verified Review | Detroit to Washington Dulles. Very disappointed in Delta Air Lines and will be canceling delta credit card. We were delayed multiple times by weather related incident to then be told we would be flying when the plane arrives to then be told the flight was canceld as we waited until 1:30 to be told. Waiting around for nothing when we could have been told earlier and either went home or got a hotel and rebooked. Why wait until 1:30am. No compensation or credit or hotel to stay in nothing. Things happen, but to not be taken care of for nothing is a little absurd. Statistics show that if you stayed at a hotel and had an ok experience you would most likely not stay at that hotel. If you had a bad experience, but the staff took care of and made that experience right you would go back at a much higher rate. If only Delta would have done the smallest thing I would def use them again. I will now try and never use them if I have the chance. Thanks Delta, hello Southwest

✅ Verified Review | Dublin to Seattle via Boston. Amazing service from this flight. The crew were exceptional. There was a man that needed medical attention in the back of the plane and the crew asked overhead if any nurses or doctors could come back. I am an critical care nurse in Seattle, so both me and my sister (also a nurse in Seattle) went back to help. We spent about 15 minutes back there with the man (who turned out okay), but they took our seat numbers in case he needed any more medical attention. Later on in the flight, a flight attendant came by to take our name, email address and home address so that they could give us each a $100 voucher for our services. I was so touched. Delta was kind enough to not only express their gratitude but to give us a reward. Delta was already one of my favorite airlines because of the quality of the flights as well as the entertainment selection, but now they truly are my favorite airline.

✅ Verified Review | An early morning start at Dulles, check in was very smooth and boarding was orderly, the aircraft was old but the service was very good arrival at Atlanta was on time. Delta attendants at arrival were very helpful and courteous, our connection at Atlanta was distant, we had to go from terminal C all the way to terminal F and our flight to Honolulu was on time. We boarded an older A330-300, from it's registration number it was one of the old Northwest Airlines aircraft, but the layout of the Business First is the latest Delta product. Delta have an excellent record of their upkeep of their aircraft even if they are very old. The entertainment system worked well but the food was very poor. Again the service was professional and top notch. Arrival in Honolulu was ahead of time and we had a great view of the Big Island and Maui and towards landing we saw beautiful Waikiki.

✅ Verified Review | Had nothing but problems on this trip with Delta Air Lines. Flight from Tucson was cancelled delaying trip for a day. On the way back we had 2 stops. Flight from Portland delayed, no reason given. Flight in Seattle delayed, no reason given, which made us late for final leg of trip out of LA. Although plane to Tucson was still on the ground they would not let us board. The airline provided a hotel room. However, it took over 2 hours to get luggage and to the hotel room despite hotel being less than 2 miles from the airport. Returned the following day to fly to Tucson. Gate agent missing, total chaos, and plane left late.

✅ Verified Review | I had a flight from Fort Lauderdale to Atlanta and connecting flight from Atlanta to Virginia. "Due to weather" we were in the air for an hour on which I got left behind from my connecting flight. I got to the gate at 10.30 and the flight was departing at 10.40 and the plane left early. I was left behind in an airport and city I don't know. I proceeded to the gate where Delta employees were "helping" customers, but in reality they weren't. One employee started yelling at a customer for not standing in a single file line. After waiting for almost an hour to see if I could catch another flight to my final destination, I finally got to the counter and the delta employee was rude, not helpful and wasn't listening to my needs. All he offered was a flight the next day at 12.07 pm and told me if I didn't like it I could get on the phone and find an alternative. So I got on the phone with a Delta representative, explained my situation and she wasn't helpful either. I asked to be put on a flight with the partner airline that was leaving that same night and her response was no. After being on the phone for 45 mins all I got was a flight from atl to Norfolk at 7am. I got to Norfolk at 9.05 so had missed my interview and was also one hour and 30 mins from from my destination. I am not pleased at all with the way Delta managed the situation. On top of all that my connecting flight from Atlanta to Fort Lauderdale got delayed by 2 hours and no information was given on why it was delayed. Needless to say I will not recommend or flight with Delta again!

✅ Verified Review | Kansas City to La Guardia. Horrible experience. Delta should definitely invest more of their budget fixing their airplanes. Sunday I traveled with them out of LGA and because of technical issues flight was delayed 3 hours, then the excuse was that the flight was overbooked and eight people had to leave the plane. Finally today after hours of delay because of technical issues, the flight was cancelled with no more flights available until tomorrow.

✅ Verified Review | Washington to West Palm Beach via Atlanta. Just got off a flight where the flight attendants talked on the intercom almost the whole flight. And the volume was so loud my ears are ringing and I have a pounding headache. Never before have I been on such an annoying flight where you couldn't relax, rest, watch a movie, or read because of the incessant talking on the overhead announcer speaker about nothing. When we got off the plane, the person I was traveling with expressed the same frustration. The flights attendants need to shut up! I would much rather fly Southwest where you can actually enjoy your flight!

✅ Verified Review | Flew Tampa to Raleigh-Durham. Kudos to Delta for going above and beyond. I bought tickets three months in advance for my mother and I to attend my nephew's graduation assuming prices would start to rise after that. To my surprise, fares lowered dramatically a few weeks after my purchase. I had originally purchased "Main Economy" tickets, Delta's middle tier in economy. Upon seeing the new lower prices, I called Delta who offered to upgrade us to Delta Comfort+, their top tier in economy which offers more legroom, advance boarding and guaranteed overhead bin space. The ticket price of the upgraded seats was lower than what I had paid for Main Economy and Delta's response was to issue each of us the $49 fare difference in vouchers for future travel (which we will definitely use this year before expiry) even though they were under no obligation to do so. My mother requires wheelchair assistance and this was handled flawlessly on both ends of both flights. Both flights left slightly late but arrived on time on the outbound and early on the return. Outbound seat very uncomfortable, return was fine. We had "bulkhead" seats both ways on these regional flights and as there is no wall separating First and Economy we were able to stow belongings under the First seat in front of us avoiding the bulkhead inconvenience of having to stow everything in the overhead. Crew polite, helpful and professional on both flights. On the return crew pilfered First snacks in order to provide my mother with a nut and seed free option. WiFi was provided though I did not attempt to use it so cannot comment on speed. If Delta continues to provide this level of service I will continue to fly with them.