Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
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9/10

"friendly and efficient staff"

(Australia)

Verified Review | Edmonton to Seattle. A full service carrier that is working hard to improve their service. Check in was easy - a more than helpful staff member assisted me. The in flight service was provided by friendly and efficient staff - they seemed to enjoy their job. The aircraft seats were comfortable with adequate (not ample) legroom. The food and beverage service was good. Overall, a pleasant change from other full service carriers. Delta seemed to be trying to deliver genuine service
Type Of TravellerBusiness
Seat TypeFirst Class
RouteEdmonton to Seattle
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"generous meals and drinks"

(Japan)

Verified Review | Flew with Delta on their first A350-900 flight from Tokyo to Detroit. The seat was okay. Delta was very generous with their in-flight meals and drinks. The IFE screen on the A350-900 was large and very easy to navigate. As I was sitting at the back, the space in the overhead storage area was reduced to accommodate the crew rest area. The Narita-based crew seemed more approachable and friendlier compared to the Detroit-based crew.
AircraftA350-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTokyo to Detroit
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Stay away from Delta"

(United Kingdom)

Verified Review | Flew London Heathrow to New York JFK. We were unable to book a seat without paying for them even on the day of the flight. We were told at check in we would receive seats at the gate but not before and they could not guarantee I would be seated next to my children, it could possibly be in front of or behind but they would not discuss why I didn't have seats. I was travelling with my two children and this was worrying. When we went through security we could not scan our boarding passes and were told by security that we were on standby. This was very upsetting, I had booked the tickets months earlier. Finally on the flight, my son, was in the row in front of me, the first statement the steward made was, "We are very understaffed and I don't know how we'll cope". Our return flight with Virgin Airways was wonderful. Everything from seats, 72 hours in advance with no charge, to staff, to check in and all employees were efficient, polite, and very professional. Stay away from Delta!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to New York JFK
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"at check out they raise the price"

(United States)

Verified Review | New York La Guardia to Syracuse. When you book online with Delta they will give you one price and then right at check out they raise the price. This is the second time this occurred with me and its an unethical and frustrating pattern. I havent experienced this issue with other airlines and that leads me to believe this is a pattern.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York La Guardia to Syracuse
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"I was impressed"

(South Korea)

Verified Review | Seoul to Atlanta via Houston. This was my first time flying Delta and I was impressed. Delta's Comfort + was the most comfortable I've been on in a long time for the price ($1100). That's at least $300 less then other airlines economy class running the Asia route vs Delta's premium Comfort plus. The staff was nice and accommodating, despite there being some confusion with Incheon crew, I think they were in training or new staff cause they seemed a bit nervous so minus a star there. Flight wise, food was above average in taste with 3 selections, not your mom's home cooking but satisfying. Best of all, the free Starbucks and Bailey's on the house and other drink selection was a fantastic touch. Free messaging wifi helped me kept in contact with those below and organize schedules. (Kakao Talk worked, even though it was not on the list of usable apps, so I think any messaging app is ok as long as you don't send pictures or files you're fine.) Delta also gave free face mask, ear plugs and ear phones. Movie infotainment system selection was great. Leg room was ample my knees didn't touch the back on the person in front at all even at front on a full recline, I'm 5'10". Seats were plush and soft and my the neck rest didn't feel annoying like some airlines that leave you craning. Would definitely fly again in the future. I hope Delta continues to service the Asia route because someone needs to take out United's long haul dominance and end them already.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSeoul to Atlanta via Houston
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"coach seat was so cramped"

(United States)

Verified Review | San Antonio to Munich via Atlanta on 6 Oct 2017 and returned via Detroit 16 Oct 2017. The flights within USA were okay, not bad. The transatlantic flights were awful, specifically the Atlanta to Munich leg. I am not a giant, my inseam measures 30 inches. The coach seat was so cramped I could not close my legs together. The aisles were to narrow to walk for exercise. After 9 hours in that seat i was in pain when i reached Munich. On the return trip I was able to get my seat changed to an emergency exit row (all upgrade seats were booked). I will never fly Delta for an international flight again.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Antonio to Munich via Atlanta
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"treated as second class citizens"

(United States)

Verified Review | Atlanta to Tampa. Anyone below First class and business class were treated as second class citizens. On the return trip we didn't get a seat when we checked in online. It said that the seat would be assigned at the gate. Which gate? I had no idea, because Delta doesn't bother to put it on the ticket. Anyway, a line started to form as the agent got to the gate. She gave the first person in line a seat, the next person a seat and then the third person in line a seat and told the rest of us to sit down unless we were will to give up our reservation for a voucher. She said "I need to work on the voucher people first". I was second in line at that point and I asked "will you at least call the people who were in line first?" She said she would take my name; I didn't move. The man right offered to take a later flight, but when he was told it was the next day, he sat down. I ended up getting my seat assignments; I presume because she didn't want me to cause anymore trouble. She kept asking for people to take a $600 voucher to give up their paid reservation. Then they start on the carry on luggage threat. "if you are in zones 2 or 3, there isn't going to be any room to store your carry on. We'll check your bag for free" I don't want to check my bag, it takes longer to get out of the airport and my husband's bag has been lost several times. We ended up checking our bags and boy was that a mistake! the fly was short but bumpy. We went to claim our package and saw the 20 guarantee. What a joke! After 20 minutes with no bags I went to the baggage claim help center, which was NO help, they told me to wait another 5 minutes that the bags were still on the plane. the bags didn't come out until over 35 minutes. No such guarantee.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Tampa
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"no intention of handling the case"

(United States)

Verified Review | On 20 Sept 2017 we left Ft Lauderdale, FL on a Delta flight bound for Moscow via Atlanta and Amsterdam. Unfortunately, Delta Airlines did not get my baggage on the flight from Atlanta to Amsterdam. My bags didn't get to me in Moscow until the morning of 24 Sept, 4 days late and the day before we were leaving to return to the USA. I had only the casual clothes on my back, and had to buy clothes to wear during the day Saturday, clothes for a semi-formal affair scheduled for Sat night, and for a Sunday visit to St. Sergius Monastery. Shopping in Moscow is expensive and my XL size in most clothing is difficult to find. In a phone call to Delta Customer Service from Moscow (via satellite phone) I was told to "buy what i needed and I would be reimbursed. " Now, Delta is saying that their "partner" Aeroflot , the airline we arrived on in Moscow, needs to take care of the claim and will not help. Delta has no intention of handling the case or reimbursing me, even though the baggage screw-up occurred on their flight in Atlanta.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt. Lauderdale to Moscow
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"unhappy with the situation"

(United States)

Verified Review | Salt Lake City to Orlando. Our trip out was delayed making it difficult to meet connecting flight. Had to run to make it! Our return flight, the times were changed and then to make matters worse was arriving back to Salt Lake City without my luggage. Not sure if I will get it. Pretty unhappy with the situation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Orlando
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Delta is always my last choice"

(United States)

Verified Review | Minneapolis to Seattle. I flew with Delta last week, they separated our seats at last second and delayed our flight while on the plane. After sitting in the tarmac for 2 hours we finally took off. I got upgraded, which was basically the same as economy and my boyfriends economy seat had maybe 8 inches of leg room. This week we made the mistake of using basic economy which really means only middle seats in the back of the plane. Had we known that we would have picked a different option. My boyfriend can’t fit in a middle seat, and he isn’t even that big (6 ft, 190 lbs). We call Delta 1.5 hour hold times. Get to the gate and the staff is rude, which always seems to be the case with them. Why are their employees so unhappy? It rubs off on the customers. I fly at least monthly, Delta is always my last choice.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Seattle
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no