Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
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2/10

"Worst airline experience"

(Canada)

Trip Verified | New York to Winnipeg via Minneapolis. Worst airline experience I ever had! I've been flying for 20hrs and expecting to arrive on my last destination on time so I can have some good sleep. I flew from the Philippines to Korea for 4.5 hours, then Korea to JFK (New York) for 14hrs, JFK to Minneapolis for 3.5hrs and scheduled on my last flight from Minneapolis to Winnipeg, Canada at 8:15PM the same day. Our flight from JFK got delayed and we arrived in Minneapolis around 8:30PM already and missed my connecting flight to Winnipeg. Staff told me that my next flight has been rescheduled on the following day Dec 10 at 9AM. I explained to them that I've been flying straight for 20hrs now and I need some good sleep. Airline staff only gave me an answer that they cannot provide me a hotel. According to them the cause of the delay its because of the weather issues. I understand that de-icing is all about the weather issues but its clear that there are also mechanical problem.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Winnipeg via Minneapolis
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Globally, just a great airline"

(United Kingdom)

Trip Verified | Globally, just a great airline. Delta Air Lines improvement is spectacular when comparing it to 10 years ago. The out-bound flight (BRU-JFK) was delayed 40 min but we were properly informed well in advanced. Unfortunately, the in-bound flight (JFK-BRU) was delayed as well, initially of 1h40 but informed when we had already boarded. Staff friendly, efficient (check-in, gate, attendants) even if like always there 1 or 2 staff which are not. Very good entertainment choices although too little dubbed or subtitled in other languages.
AircraftBoeing 767
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBrussels to New York JFK
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"Seat good for economy class"

(United Arab Emirates)

Trip Verified | New York to Milan. The flight was good, pushback at expected time. The cabin crew service was slow, food was horrible. Seat was good for economy class. IFE was fine but not as good as Emirates.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Milan
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not recommend this airline"

(United States)

Not Verified | Atlanta to Orlando. First and last time flying Delta Air Lines. Would not recommend this airline to any person. Terrible customer service when they delayed our flight three times and ended up canceling. We were also told that there would be no flights to our destination in the next two days due to it being already full from earlier cancellations. Not to mention, the hotels nearby were already filled with reservation and they provided the least possible amount of customer service in a very rude along with unprofessional manner. Our former flight before our connecting flight was also a disaster to say the least. Never have I ever landed at the destination only to wait an hour just to get off the plane. Why? This was all due to Delta's poor planning of available gates for incoming planes. When we did get to the gate, we had to wait for their crew to actually do their job for once for us to actually enter the airport. That was an additionally ten minute delay. Absolutely terrible communication between their workers. Delta, get your act together and actually prioritize your customers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Orlando
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"highly recommend Delta Comfort"

(China)

Trip Verified | We’ve always had a good experience with Delta. We never have experienced big delays, the flight attendants are friendly and helpful, the reservations people are very helpful, and the seats are usually very comfortable. The entertainment is very good, the food is okay, and the legroom is usually pretty good. On this flight we got upgraded to Delta Comfort, I usually fly economy. Our flight from Seattle to Beijing was smooth, and comfortable. I highly recommend Delta Comfort, the extra legroom and recline really does make a great difference. Delta does do its best to satisfy customers, and those who gave Delta a bad review, I have to say that everyone had bad experiences, but in order to judge a airline, you have to have at least flown them 3 times in recent years (0-2 years ago).
AircraftBoeing 767
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSeattle to Beijing
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"attendants were really amazing"

(United States)

Trip Verified | New York to San Diego. I am really scared of flying and every trip is very horrifying for me. My friend and I took a Delta flight 440 from JFK to San Diego on November 29, our flight attendants were really amazing and on point. They were very friendly and polite. Definitely made our flight as enjoyable as possible. Thank you gentlemen and thank you Delta for such great experience. Also movie and entertainment selection was amazing. WiFi on board for free was a huge plus as well.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to San Diego
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was pleased"

(United States)

Trip Verified | My husband and I took a trip to celebrate our 36 year anniversary flying from Atlanta to Jacksonville and I tell you from the time we got on the plane to the time we left, I was pleased. Every one of the crew staff did an excellent job. The pilot landed the plane smoothly. My husband and I will be flying Delta from now on.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Jacksonville
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very kind and taking care of me"

(Netherlands)

Trip Verified | London to Santo Domingo via New York. I want to thank staff of Delta Air Lines. Mandy at London Heathrow on 16th November helped me very well with a request for an Esta and checked me in for my next flight to Atlanta. She was very kind and taking care of me because I was really in panic - thank you very much. Delta Air Lines were really kind and the food and drinks were good.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Santo Domingo via New York
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"avoid this airline"

(United States)

Trip Verified | Atlanta to Jacksonville. This airline does not work with moving your flights forward without an additional fee. However, Delta has no problem disrespecting your travel arrangements and pushing your flight back. For someone who will be traveling frequently for work, this is not who I want to deal with on a regular basis. I will take every opportunity possible to convince others to avoid this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Jacksonville
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the family were split up"

(United Kingdom)

Trip Verified | This was a family holiday to Disney. Myself and my wife, our son, his wife and three grand children aged 5, 4 and 2. Delta changed the flight schedule five times after the original booking including one with a suggested connection arrival time into Detroit after the flight to Amsterdam had actually left! I have never know so many changes to occur on what appeared to be a frequent basis! My issue however is with seat allocation and the way that Delta change it! On the flight from Orlando to Atlanta (A321) we had selected two rows of three seats one behind the other (the infant was not allocated a seat). Delta split this into 2x2 and 2x1 seats with the four and five year olds being allocated seats on their own. Madness! On the next flight from Atlanta to Amsterdam (A330) we had reserved a block of 4 seats in the central aisle of row 37 with two seats behind in row 38. Delta then changed this to the four in row 37 and two in row 31 so that (in their words) "we could all be together"! Again the family were split up for no apparent reason! Do Delta have a vendetta against families sitting together? The food on this leg was also the worst that I have ever encountered on an international flight. Tasteless and inedible. It seemed to comprise random bits thrown together. The flights were cheap but so was everything else!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Amsterdam via Atlanta
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no