Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
7/10

"could not recline my seat at all"

(United States)

Trip Verified | Flew Savannah to Denver via Atlanta. I am 5'6' tall, and we flew on the A/B two-seat side of the 767 configured either 2-4-2 or 2-5-2 (don't remember the middle aisle well). Delta now has the seat rows so closely packed that my knees barely cleared the row in front of me. The woman behind me was quite tall. I could not recline my seat at all during the 3 hour flight because she was so crammed in that her knees were jammed right up against my seat back. Too bad Delta isn't making enough money that they need to pack the planes even further.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSavannah to Denver via Atlanta
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"had issues with Delta"

(United States)

Trip Verified | Austin to Salt Lake City. I keep giving Delta a chance and they keep screwing me! How many times has Delta left me stranded, exhausted and furious? Let me count the ways! I think collectively at least 6-8 I've had issues with Delta today it was an airplane malfunction where we were deplaned, rerouted and then re-boarded, 6 hours later I'm supposed to be home hours ago for a very important meeting and Delta could care less, they told us they were buying us food which never happened, so after missing 2 connecting flights I ask if I could get a better seat not next to the toilet in the back and they (very defensive attendant) told me there's no upgrades. Give me a break!! I'm never giving my business to Delta again! In fact I have a ticket booked for the future, I will be cancelling and finding an alternative carrier. Delta, not worth the savings. Oh and a brand new plane and my knees were crushed against the front seat!!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAustin to Salt Lake City
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"decided to dishonor that loyalty"

(United States)

Trip Verified | Flew Jacksonville to Atlanta. After earning a million mile status and retiring on a fixed income Delta Air Lines decided to dishonor that loyalty by flying empty first class seats instead of allowing me to use my Economy fare to upgrade. So now you have to buy an upgraded ticket to upgrade? Jetblue has more legroom and better planes.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJacksonville to Atlanta
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

" I will never fly Delta again"

(United States)

Trip Verified | London Heathrow to Atlanta. I am a 6-ft, 62 yr old woman with MS and after flying on United to Paris that I would never fly to Europe unless I flew Premium Economy. From ATL to LHR on Virgin was ok, but not as great as the reviews said. However, the flight back on Delta was awful. Seats were so crammed together in Premium Economy that my knees touched the seat in front of me before the passenger put the seat back. Both and and the woman next to me had checked our seats no more than 1 hour before take-off (not boarding) to make sure we were seated next to an empty seat. Both of us were told the site that was the case. Actually, the entire seating chart showed a very sparsely populated cabin. Not the case. It was packed. I believe they tried to make up for the horrible food with sheer volume. There was more really awful food than I'd seen in quite some time, and I will eat anything. The WiFi didn't work. The toilets were not clean. I will never fly Delta again. Worst 8 hours I've ever spent on a plane.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon Heathrow to Atlanta
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst airline of all time"

(United States)

Trip Verified | Delta Air Lines is the worst airline of all time. I cannot believe how they over book their flights and seats that were paid for months ago are now in limbo, that is messed up. I bought 2 tickets with the intent to sit next to my fiance and instead I was placed sitting across the aisle in the middle of two passengers, people I do not know. This type of insecurity and un-reliability is extremely poor. I will never fly again with Delta.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Atlanta
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"did not get my choice of meal"

(United States)

Trip Verified | Fairly typical flight for Delta and even though it is a regional jet for a 3 hours flight it is not a bad 1st class configuration. Here are some of the good and bad about that flight: The Good: - Staff always nice - Pillow (low quality) and blanket (very good quality) available at each seat. Bottle of water provided - Clean airplane. The Bad: - Announced on time but boarded 20 minutes late (would have preferred to say in lounge an additional 20 minutes instead of standing at gate) - Sitting in the back of 1st Class did not get my choice of meal. I wish I could pre-order like with AA - Online IFE would not load correctly so besides a good selection of movies, I could not watch any (tried multiple browser on a laptop and iPad). Very limited choice of snacks Leg room: Average Recline: Good.
AircraftERJ175
Type Of TravellerBusiness
Seat TypeFirst Class
RouteLos Angeles to Dallas Fort Worth
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"care less about the passengers"

(United States)

Trip Verified | Chattanooga to Newark via Atlanta. The terminal in Chattanooga had two chargers for the whole flight, I left my jacket at a seat and crowded around the charging station with everyone else. I forgot my jacket with house keys and upon arrival at Atlanta half an hour later tried to call into Chattanooga to ask the attendants to pickup the jacket. I asked several attendants and a customer service manager in Atlanta for help, but no one could be bothered, just said to file a report online. Delta never picked up the jacket, or what they did with an old Army coat I will never know. Very disappointed, they could care less about the passengers. I had to replace my house keys and business keys.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChattanooga to Newark via Atlanta
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Delta is deceptive"

(United States)

Trip Verified | Fort Lauderdale to Wichita via Atlanta. When you see the price that Delta is offering for their flights be aware that this price does not include your seat. I did not know this and I thought I did not need to be on look out for this since I was dealing with Delta. Wrong. I bought 4 tickets and two of them are for my kids. Because of this deception now my kids are going to be sitting with strangers in the middle seats. The cost per leg of our trip to pick our seats is $120 per ticket. The cost to pick our seats would be $960. Flying Delta is like flying on Spirit now. Be careful when you make your reservation, Delta is deceptive.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Wichita via Atlanta
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I missed my flight"

(United States)

Trip Verified | Atlanta to Newark. Very bad experience in Delta Airlines Atlanta. Constant gate changes without notifying passengers. I missed my flight because of the gate change and the attendants treated me horribly. When I tried to ask the attendant a question about the gate change she told me she was too busy. She told me come back in 15 minutes or ask someone else. Horrible customer service and no organization. Ruined my trip.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to Newark
Date FlownMarch 2018
Ground Service 12345
Value For Money 12345
no
3/10

"experience has been a nightmare"

(United States)

Trip Verified | Lexington to Atlanta. This experience has been a nightmare for the last week! So called veterans giving misinformation, on-hold and 2 hour call backs are the norm for Delta. After a long wait, disconnected from supervisor with no callback. No, she didn’t hang up due to rudeness. Connection was lost while she was in mid sentence. What has happened to Delta? Right now, their competition does not need to advertise. Delta will run off the loyal long-term customers on their own. Pitiful!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLexington to Atlanta
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no