Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1880 reviews
5/10
3 star Skytrax Rating
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Delta Air Lines customer review

(United States)

My 7 month pregnant wife and I flew from Chicago to Mexico on Nov 7 2013 on Delta flight 8048. According to the Delta representative I spoke with on the phone Delta messed up and rescheduled everyone on this flight to Nov 8 (without telling anyone and even though the Nov 7 flight still flew). When we didn't show up for our Nov 8 flight in Chicago (since we were already in Mexico since Nov 7 and never knew about the Nov 8 flight) our return flight on Nov 10 was cancelled. We arrived to our airport in Mexico on Nov 10 to find out we had no return ticket to Chicago. The Delta representative was so sorry that she gave us a single 25 dollar gift card to split amongst the 2 of us. This is ridiculous. Why should I ever fly Delta ever again?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Delta Air Lines customer review

(United States)

I flew from Chicago to Atlanta. The plane was full the staff very nice and friendly. My only complaint: the cabin was filthy it needed attention and the seats were small I'm a big guy 6 ft and 220 lbs. The flight was a short one if it had been longer it would have been uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Delta Air Lines customer review

(United States)

Worst airline to fly on if you are in the military traveling on orders. First who in the military travels with one bag that's right we don't we normaly have a few bags and one normaly weighs between 50 to 100 lbs. So why is it that all the other carriers let the military check one bag up to 100lbs no we are not getting over this is the bag that we transport our gear in. The gear that we use to take the fight to the enemy. Come on Delta get with the program and stop trying to make an extra buck off the military. I guess that's why the military generally uses American Airlines first and Delta only as a last resort. The flight only had a few people on board and when some of them asked if they could move to a vacant seat they were told no.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United Kingdom)

Manchester - Atlanta - San Diego. Plenty of snacks and drinks served. Lunch was good and enjoyable. Good selection of films television and music staff were pleasant and efficient. Temperature of cabin was just right. A very positive experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Delta Air Lines customer review

(United States)

SEA-AMS-SEA. This last transatlantic with Delta will be my very last. I cannot believe KLM/Air France have partnered with Delta and I'm afraid I'm unlikely to continue patronising that group unless I'm sure I'm not flying on a Delta staffed plane. The service was just appalling. The seats in economy were very poor. The underseat space was cramped by some electrical equipment and also very hot as a result. The in-flight entertainment system was not functioning in my seat or any other seat in our row. The only element of the flight that was any good was the lounge in Seattle which had some space to work and attentive staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Delta Air Lines customer review

(Singapore)

BusinessElite SIN-NRT-HNL. Choose Delta only because it offered completely flat beds. B777-200LR flying from SIN-NRT- SIN offers ample legroom when in full recline. However the 767-300 planes NRT-HNL-NRT falls short for anyone over 6’. In full bed mode the ‘seat’ tucks into the narrow space of the seat in front of you. My main gripe was the cleanliness of the cabin. Dirtiest Business Class I've ever flown! Cabin Staff were ok not overly friendly. Pales to any Asian flight crew.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Delta Air Lines customer review

(United States)

My Husband and I booked First Class. Our plane was finally determined as "Delayed for Catering" for 4 hours. We missed our connection of course. Originally we were told it was due to weather. There were no other flights to get us home according to the agent in Salt Lake City who said "I don't have time to help you go over there to the phone bank". With no flight no luggage and no help we paid for a hotel room had to by clothes meals and I hoped our underwear would dry I washed it in the sink for the next days flight. We had purposely reserved seats together I have a great deal of flight anxiety. Our rescheduled flights separated us and I cried most of the way home. It's not that we are any better than others but we paid a lot of money for our trip on Delta First Class. We bought the special tickets expecting special service. I'm disturbed with the airlines performance and regard for passengers. I guess we paid for only a larger seat.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

When my wife and I travel we usually travel with Delta or Alaska. We always travel first class and so cannot comment on how things are in coach however we have never been disappointed with Delta traveling first class. They always treat us well from check-in to in-flight. The planes are always clean and the staff is incredibly attentive. Unlike Alaska they never skimp on the amenities. They serve full size meals and are constantly checking to see if there is anything else they can do to accommodate you.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(United Kingdom)

I have to say that whilst everyone likes to moan about airlines my recent flight with Delta was great on their services from/to LHR-JFK. The food was also excellent on the outward flight being a vegetarian I requested a special meal and was served minted peas with wild rice and marinated tofu along with a bread roll cheese and crackers and a dessert. Then just before landing we were served Calzone. They certainly don't let you go hungry! On the return journey however the main dish was pasted and vegetables which wasn't to my liking at all but it was a late night flight and I wasn't particularly hungry anyway breakfast then consisted of a cereal bar and a banana. The only gripes I have are that the leg room is cramped - but where isn't it these days! With regard to the on board entertainment whilst having an excellent selection of content was somewhat slow and sluggish and even required re-starting on the return flight. On the ground baggage arrived promptly and check in was also efficient at both airports with staff being courteous and professional. Both flights left before the scheduled departure time and arrived well before their scheduled arrival time in both cases even though on the outward flight there was a delay in passengers boarding. For the price it was truly excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Delta Air Lines customer review

(United States)

Just flew from BWI to Melbourne FL. Worst flights I have ever had. Both flights were overbooked. The staff were asking for volunteers to take a later flight. The staff were confused and had no idea on what they were doing. They were rude and didn't know their jobs very well. This was both trips with connecting flights in Atlanta both ways. Never will I fly Delta again. One of the staff was standing at the desk telling customers she was nobody and couldn't help anyone. Now that is customer service from Delta Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no