Delta Air Lines

✅ Trip Verified | New York to Oklahoma City via Atlanta. While I am waiting on my flight, I got a total of 25 text messages telling me that the gate has changed or the time of departure has changed. 6 Gate changes. 19 departure time changes. First they said we were delayed because the plane in our gate from the flight before needed some maintenance but our plane was waiting just outside. Then our plane pulls in, and it is out of service for maintenance. Then they say there is another plane on its way that will take us. Then that plane gets here and there are missing crew members we have to wait on. All in all it was delayed 3 1/2 hours. During all of this, when it is clear I won't make my connecting flight, we talk to customer service who says go ahead and get on the flight and the gate attendant will give you a hotel voucher when you get there because the flight I would be missing is the last one out. We say okay, no problem. I get there and go to the gate attendant. He says, you need to go to customer service. I go to customer service, stand in line for an hour, they say, go to a gate attendant. I go back to a gate attendant. By this time I am so angry and upset I am on the verge of crying, but I am trying to be polite to this innocent gate attendant that is getting caught in the crossfire. She finally takes pity on me, looks it up and says that she will give me a hotel voucher and gives me some tips about when to come back in the morning because it is one of their busiest times. Then I go catch a shuttle to the hotel, but have to wait for the 3rd shuttle because there are so many people in the same situation. Then the hotel has a line out the door to get checked in so by the time I actually get the key to the hotel room, I have three hours before I have to leave for the airport again. Worst experience ever.

✅ Trip Verified | Minneapolis to Atlanta. While boarding the plane they told me and my kids that we had to check our bag that they told us we could bring on. There were about 15 people behind us with bigger bags and they did not make them check their bags. Great job Delta. This was the worst flight of my life will never fly Delta again. Great job.

✅ Trip Verified | Minneapolis to Fargo. This is the worst flight I have ever been on, and I have been on many flights throughout my life. After traveling more than 10 hours through the UK and Amsterdam (and waiting for another 10 hours in airports) we arrived in Minneapolis. We only had one more hour to go before being able to get home and go to sleep, when Delta happened. Despite troublesome weather, we were still set to depart on time, which was a relief - at first. We boarded the plane, as normal, and then waited. For more than two hours. No acknowledgement was made by Delta that this flight would be late; instead, they kept stating that it would only be another "10 minutes" before we could take off. Ten minutes turned into changing the route, having to add fuel (a 45 minute venture) and adding half an hour to the new flight time. Don't fly with Delta. Instead of taking ownership over their mistakes (like not marking the flight as delayed or boarding us despite bad weather) they will instead treat their passengers horribly when they try to figure out what is going on and respond rudely when the passengers question when they will be leaving. Worst flight of my life, and I do not recommend.

✅ Trip Verified | Kansas City to Los Angeles. Delta separated my wife’s and my seat at check in. I picked our seats at booking so we’d be sitting together. My wife gets really nervous about flying. I called them to see what the deal was with her getting bumped from her assigned seat. I was told there was a schedule change and seats sometimes the seats get scrambled and there was nothing they could do. I could, however, pay additional for 2 premium seats together or ask a stranger to switch me seats. It’s not the end of the world, but when a business makes a mistake they should at least try to make an effort to fix it. Not in this case.

✅ Trip Verified | I have a flight scheduled for June. When I made my reservation mid January of this year, I inadvertently booked my round-trip ticket to leave the same day I am going there. Although it took some transferring and time on hold, once I got to the right place, they corrected this error for me even though it was an economy ticket and were very thoughtful and helpful about it.

✅ Trip Verified | This past Sunday was one of my worst experiences on Delta. The plane was completely overbooked and the flight attendant was rude. I was sitting in the back row and before going down we were not informed that all over head storage was completely full. So instead a rude flight attendant tells me to stand to the side and wait with my carry on out of everyone’s way. Well I was still in your customers way and had them angrily telling me to move. I then waited for everyone to be seated and they made me carry my bag back to the front of the plane before I was able to be seated. All while being 6 months pregnant, they could of been friendly and they also could of taken my bag for me instead of making me stand in the aisle. Now I have another flight this weekend with Delta and I’m not looking forward to it.

✅ Trip Verified | Tried to leave Monday. Plane failed, flight cancelled. Tues at Spokane, passenger check-in electronics failed. Tues at MSP. Plane failed. Waiting on replacement. 3 faults in 2 legs. Provided overnight at Ramada, an aged facility. Dirty cup found in room. 15 miles from anywhere. Not provided food vouchers, food was priced for its captive market. Inadequate explanation at Spokane led to long, slow, line. Called customer service on Delta provided card. First contact was not fluent. And would not make a reschedule without a fee. He did forward me to someone that would, but has to retell the story.

✅ Trip Verified | Los Angeles to San Jose. I want to thank everyone for the great attitude and the great response to my mom's needs, she has high blood pressure and diabetic also her first time traveling by her self, the trip was long but everyone was very attentive. I think the prices for the 3rd baggage is completely unreasonable $150 to $200 for a 3rd bag is way too much. 1st bag $25-- 2nd bag $40 but the website does not specify the prices after that unless you actually spend sometime reading and clicking every single link.

✅ Trip Verified | Phoenix to Vancouver via Seattle. How can this happen? Got a fight update in the middle of the night saying that Delta changed my flight schedule. The new flight had me landing in Seattle at 6pm with a connection to Vancouver at 5pm and it showed a -1 hour connection! hHow am I suppose to catch a connecting flight that leaves an hour before I land. Who was in charge of that! Makes no sense!! Why would you even change the flight to that time. Is this how you treat your customers? Such a horrible experience, now I have to go deal with this. Don’t choose Delta Air Lines!

✅ Trip Verified | Baltimore to Detroit. This was the worst flying experience I have had in 10 years. The BWI kiosks did not work to get luggage, the counter lady was horrible and nasty. I can't imagine who hired this woman but she was totally unfit for the job. Fly Southwest, United or anyone but Delta.