Delta Air Lines

Not Verified | After booking a flight from Phoenix to Atlanta as a family of four, I was unable to select seats. I called the customer service line with the reservation (confirmation) number in order to be seated as a family. I was instructed that I must pay an additional cost ($76 per ticket) to have seats together. I paid the cost but the day we were to fly out my family was separated. I went to customer service and was told there was a change in aircraft. There were still 38 rows - why were we separated! I choose the back all the time because I have a 4 and 5 year old. At the counter, the attendant said "not my problem" - horrible customer service and at this rate this will be my last Delta flight. I paid extra to sit together and was told it's not their problem. Screw you Delta! You just lost service from a family who flies every other month!

✅ Trip Verified | Burlington to Atlanta. I was feeling pretty sick on this flight. I asked a stewardess for a ginger ale in the very beginning and she also brought me a bag and napkins. The three stewardesses on this flight were phenomenal. They checked in on me. They brought me some water and food. I couldn’t eat the free food due to my upset stomach so they found some food better for me. They really went above for me and it helped get me through my two hour flight!

✅ Trip Verified | Boise to Washington via Minneapolis. Seat choice not possible, staff at check-in unfriendly. Tried to choose my seat while online check-in, wasn’t possible. Was the first person at the gate but staff didn’t allow me to choose my seat and on top very unfriendly at Minnesota Airport. Not going to fly with this airline again until they change that.

✅ Trip Verified | Minneapolis to Boston. This was one of the best flights I have been on! All the staff were caring and considerate. Delta has recently upgraded their A319 aircraft, there are larger overhead bins so the plane holds more carry ons. The plane also features Inflight entertainment screens. Delta’s new selection of snacks are great.

✅ Trip Verified | Dublin to Cancun via New York. Very impressed with this airline. Have travelled a lot and used many airlines but Delta was by far the easiest and most pleasant. Staff were extremely helpful efficient and apologetic at any delays. Made the journey so easy and hassle free. Many thanks

Not Verified | Flew to Aruba last month with no issues. Was scheduled to fly to Nebraska today (June 2018) from Ford Airport in Grand Rapids, MI, with a connecting flight in Minneapolis. Wanted to give credit and thanks to the great Customer Service Representative who helped us. Our flight to Minneapolis was very delayed, which meant we were going to miss our connecting flight in Minneapolis going to Omaha. This staff member checked every other possible flight options and everything was booked. She graciously checked on refunding our flight money, which was granted. We are ever so thankful in her turning a bad situation into a more positive one. We drove to Omaha, but have always had great service through Delta Airlines, and won't hesitate to keep flying through them!!

✅ Trip Verified | My flight was supposed to be in Atlanta for an hour layover! We were scheduled to leave Atlanta at 10:30pm and be in Fort Lauderdale at 12:30am. I cannot believe we are basically sleeping in the airport after I paid for a hotel room. The staff at this Atlanta Airport are rude.

✅ Trip Verified | Atlanta to Ft. Lauderdale. Delayed flight 3 times. Was supposed to leave at 10:30pm. Flight got delayed to 1:15am. Then flight got delayed to 2:20. Flight got delayed again until 3:20. Told us that it’s not guaranteed. At this point we are the only people in the airport here with the night workers and construction workers. You have people sleep on the floors and sleep anywhere they can. This is very inconvenient! We had a room booked and we are still currently stuck at the airport uncomfortable! I will never book with Delta again! Very unprofessional. So upset that we have been in the airport for five hours already!

Not Verified | I wanted to alert fellow fliers that Delta Comfort Plus is really a scam, at least on this flight from New York to Barcelona. This is not premium economy at all. All it is seats with 3 inches more pitch. You get the same long boarding line as economy, same cabin, same seats, same meals, everything the same except a little more legroom. On top of that, a boarding system that was laughable and bad food (I mean inedible). This, for an extra $1000 per person, was insane. On the other hand, flight crew on both flights were excellent, as was the selection of movies on the in flight entertainment system. Save money and fly economy.

Not Verified | This flight was delayed by one hour or so, which made me miss subsequent flights Delta 0121 (MSP to HND) and China Eastern 0540 (HND to PVG). This delay caused me to change my subsequent flight to next day which caused a penalty of $1,187.90 that I had to pay to China Eastern. Also, when Delta booked me for the next day flight, they told me that my single piece of luggage will be in the same flight as me and that I should not be worried about it. Next day I came early to the airport and wanted to double check that my luggage is on-boarded with me in the same flight, to my surprise, I figured out that my piece of luggage was actually sent to Chicago and no one can explain why? I spent an hour with luggage service, at the end they told me that we are forwarding it to Shanghai and that it will be in Shanghai 8 hours before me, so, I was OK to just go to luggage service to pick it up once there. When I reached Shanghai, the luggage service could not even track it, China Eastern had no clue where it is. Next day I spend couple hours on the phone to try to figure out when can I receive my luggage but didnt get anything. I called then Delta luggage service, they told me that my luggage is still in Chicago and it is planned to go to HND next day then to PVG. After calling 2 to 3 times a day, finally I received my luggage 4 days since my original flight. I was on a business trip and my stop at Shanghai was primary for meetings scheduled for Saturday April 28th, due to delay, I missed these meeting and my stop at Shanghai become worthless. I couldnt make up for these meetings since Monday and Tuesday was a Holiday in China and I had to continue my trip to my next stop in Wuhan. The damage caused by this delayed flight and luggage is difficult to quantify beside the cash penalty that I paid ($1,187.90). I would like per this complaint to explain all the negative impact I went through due to a delay of a Delta flight.Resolution: Sugar coated email with 7500 bonus point. Total disrespect to customer.