Delta Air Lines

✅ Trip Verified | I caught flight 454 from New York to Los Angeles seated in the main cabin returning from vacation, Upon entering the plane I had a headache and I heard this nice soothing what sounded to be like neo soul music playing, it also played as we exited the plane, It was so nice to hear that type of music playing because most airlines play elevator music. So I just want to give Delta flight attendants a high five, whoever had that music playing thank you. I dont usually fly Delta but I may in the future return.

Not Verified | This was the worst flight I have ever been on. The flight attendants were rude and disrespectful. I was having an anxiety attack and went to use the restroom as soon as the plane was in the gate, but I was unaware that the seatbelt sign was still on. If anyone has ever had an anxiety attack, you feel detached from your surroundings and it can be easy to make a mistake like getting up to go to the restroom 3 minutes prior to receiving permission. When I got to the restroom, one flight attendant told me to sit down, and as soon as she said that an announcement came on so I paused to listen. While I was trying to listen, both flight attendants began yelling at me to sit down so I could not hear the announcement and I was already shaking from my anxiety attack. I went to sit down, the seatbelt sign went off, and I walked back to the restroom. I was so nervous that the flight attendants would yell at me again that I waited for them to tell me it was okay to use the restroom. One of the flight attendants looked at me, angrily reached in front of me and yelled "PUSH" to show me how to open the door as if I were completely incompetent. I didn't say anything and went to the restroom, but while I was in there I could hear the two flight attendants talking about me. Overall, this experience was terrible, and the lack of humanity in Delta airplanes shocks me.

✅ Trip Verified | New York to Los Angeles. Terrible experience. Only fly Delta as a last resort. My sister was at the airport all day. Initial plane with mechanical problems. Waited several hours for another plane, which came from Madrid. Finally got on that plane, sat on tarmac for 2 hours, and returned to gate for mechanical problems after hearing horrible noise on replacement plane. So two planes in one day with mechanical problems. Then they had to get another crew. So if two out of two planes have mechanical problems, this is airline to avoid at all cost. Who knows what type of old planes with tons of mechanical problems they are using. Oh, and by the way, none of the electric outlets worked on second plane.

✅ Trip Verified | Service is perfect from online ticket purchase to returning home. Flying DL is easy and uneventful. Personnel are courteous, kind and professional, consistently good service. I love the DL App it’s easy, fewer keystrokes, online checkin email reminder takes less than a minute with no need to email it’s right in the app. It has become my new favorite airline.

✅ Trip Verified | This is definitely my last flight with Delta Air Lines. Customer service is garbage, takes hours to speak to someone and is a pain in the ass to make any adjustments to your flight. Upgraded to what I thought was Delta One (lie flat) instead got the single most uncomfortable first class seat I’ve ever sat in. It’s a bit wider than a normal seat but hard as a rock. Don’t pay premium prices for what has turned into a budget airline.

✅ Trip Verified | My mom had back surgery about a month ago. She had a connecting flight from Vegas to Austin in Salt Lake City. Her flight from Vegas was late and she missed her connecting flight to Austin. She had to sleep on the airport floor which is obviously very painful for someone who had lower lumbar surgery a month ago, and is handicap. They could not get her a hotel, so they offered her was $90 in food vouchers. What is that, two meals at an airport? She had to buy her own blanket and pillow. Was not offered a mat. I am appalled by this treatment. I have had nothing but bad experiences with Delta. I will never fly with Delta again.

✅ Trip Verified | Very good experience on the flight from Hong Kong to Seattle. The lavatories on the right hand side were all closed due to pump problems. The seats were comfortable, food was good. They served dim sum for breakfasts, which was delicious. The flight entertainment option was good. Free wifi for texting, how cool! Cabin staff were friendly and always helpful. The gate agent was sympathetic to my long transit in Salt Lake City, i was given a meal voucher. The only thing is they change the flight time to create the long transit that I had to endure at the first place. Sadly the route from Hong Kong to Seattle will be axed, I feel sorry that this route has to be dropped. The flight was always full according to the ground agent, why drop the route?

✅ Trip Verified | St Louis to Miami. This is my first experience traveling by aircraft. I really enjoyed it. The staff were very friendly and attentive. I liked how the pilot kept us informed throughout the flight. Overall, the trip was entertaining, easy to get instructions to the right place, and relaxing. Thank you

Not Verified | Flew Atlanta to Tampa with Delta Air Lines. Makes me check bag when there is plenty of overhead space. Wasn't given reason for why. The overhead bin in my row itself had enough space for two extra bags. Extremely inconvenient in terms of time of arrival and needing to wait after just to wait for a bag that could fit right with me.

Not Verified | After booking a flight from Phoenix to Atlanta as a family of four, I was unable to select seats. I called the customer service line with the reservation (confirmation) number in order to be seated as a family. I was instructed that I must pay an additional cost ($76 per ticket) to have seats together. I paid the cost but the day we were to fly out my family was separated. I went to customer service and was told there was a change in aircraft. There were still 38 rows - why were we separated! I choose the back all the time because I have a 4 and 5 year old. At the counter, the attendant said "not my problem" - horrible customer service and at this rate this will be my last Delta flight. I paid extra to sit together and was told it's not their problem. Screw you Delta! You just lost service from a family who flies every other month!