Delta Air Lines

✅ Trip Verified | Excellent evening/overnight flight with on time push back and arrival. The seating in economy class was in a 2-4-2 configuration and I had an aisle seat in the two seat block. The leg space was sufficient. A personal IFE provided opportunities to view movies and tv shows, listen to music, and track the flight. Controls were easy to use. Earphones were provided. Selection was on the small side but was sufficient. A menu flier was provided - I chose a vegetarian pasta dish, it came with the usual accompaniments of salad, bread, and dessert. Beer and wine were complimentary. A light morning pre-arrival snack was served. The flight attendants were friendly and efficient. Luggage space overhead was ample. A sleep mask, pillow, and blanket came with the seat. The aircraft was clean and the flight was smooth. At check in at JFK's Delta terminal 4, I printed out my boarding pass from a machine and did not have to interact with an agent at a desk. The organization of boarding was more or less smooth with gate agents making announcements and screens displaying boarding status. There was no anxiety or stress at the gate. Nothing to complain about. Delta did its job - taking a customer to his destination on time and in comfort. I have been flying them more often now and find that they are offering a quality product.

✅ Trip Verified | San Diego to Salt Lake. Paid for the $80.00 upgrade for better seating to get into the worst possible seat. Leg room was great, row 13E next to attendants jump seat was the most uncomfortable flight I have ever been on.

✅ Trip Verified | Jacksonville to Detroit. Absolutely horrible, we were traveling as a family and we booked our flight together. When we got to the gate they decided we were no longer allowed to travel as a family and changed our seats to spread us out across the plane. We had 2 kids with us 1 and 5. When I asked about having us put back together they said there was nothing they could do. I will never fly Delta again.

Not Verified | San Diego to Vancouver. Horrible experience. The flight had a maintenance issue, which in itself is completely understandable and that I was ok with. Our flight was from San Diego @ 5:25 pm with a layover in LA for 1.5 hours to Vancouver. We were told the flight had been delayed for 10 mins. Come back the flight is delayed for another 10 mins. Come back again and the lady said if it is anywhere past 6:20 we have to come to the front to change our flights as we would miss our connecting. Again totally fine, I am in a line up with one person in front of me awaiting the new update (currently states 6:20 departure) - flights delayed until 8:45pm - again totally fine. Then things start going south. The line was told if we wanted faster service to take a red card and call the number to change flights so I take a card and step out of line as I had to meet my boyfriend to let him know what was happening. I call the airline and there isn't a single flight that night until the next day. Ok that sucks but fine... we both have to book off work the next day now and so I asked politely if there was anything that they could do to make the situation better (aka seat upgrade). Nope notta. Fine. Well can I continue booking my hotel then as I would hope you cover that. Sorry mam, but you have to go to the ladies at the gate to book a room - so now I have to go back to the same line I was encouraged to step out, again 1 person in front of me before. 1 and 1/2 hours later (4 hours since arriving at the airport) finally get to the front- again. I explain to the same lady who told me to step out of the line what happened and again politely asked for anything to make the situation better - again nothing. Standard hotel room and food vouchers which are only good at the airport which we cant use for the meal we already ate while waiting for the delays. Then on our first flight they didn't seat us together and on the second connecting flight (2.5 hours) there were no TV's . This was pretty ridiculous there was zero customer service in handling the situation. We had to take another vacation day which we couldn't even take advantage of because anything worth going to in San Diego takes a full day. At the end of all of it they couldn't at least put us in Premium economy or give us credit we could use for something outside of spending more time at the airport or upgrade our room. I strongly suggest not taking this airline. Cancellations don't happen often but I would rather be stuck with an airline that cares about their customer experience rather than one which is just trying to fill seats. (San Diego restaurants however happily covered each of us for drinks so props to those guys for knowing something about customer service.)

✅ Trip Verified | Newark to Atlanta. Delayed in airline forced us to miss connection. This connection was last flight of night so we had to leave the next morning at 9:45am. We had to spend the night at a hotel gave us a small voucher for. The rooms were full when we arrived, as were the next two hotels rooms. Delta gave no other accommodation, customer service was atrocious and deplorable at best. On our return flight their was no air and was super hot. We are still currently in the airport now waiting for a delayed flight. We will never fly Delta again, and they will not see a single cent from me or my family again. On a side note customer service in ATL was texting while assisting us.

✅ Trip Verified | San Juan to New York. Feels like a cheap airline. Had to pay for checked-in luggage (which never happened to us on any, not a cheap airline and made for an unpleasurable experience) and fact that there was no free food on the plane. Poor choice of beverages and small restroom. Luckily seats were comfortable and there was lots of legroom. Multimedia worked great and there was free wi-fi for texting via messenger and whatsapp during the whole flight. Plane was very clean and modern.

✅ Trip Verified | New York JFK to San Francisco. I had a pretty good experience with Delta! I flew JFK to SFO and my experience was pretty seamless. Great IFE and probably the best food I had on a domestic flight, I was actually impressed by the quality of it. Will definitely fly again.

✅ Trip Verified | Seattle to Las Vegas, around a 2.5 hour morning flight on board B737-800 not very new aircraft but sufficient and clean. Was upgraded to premium economy upon check in appreciated the extra leg room however don’t like the middle seats. Crew were very friendly and smiling. Meals is only a beverage (water in my case ) and a pack of peanuts. Overall nice experience and will use them again for my domestic flights

✅ Trip Verified | Atlanta to Jacksonville. Our flights have been delayed or cancelled for 2 straight days and no offer to help us with our bags, a place to sleep, or any accommodations. Traveling with small children and the customer service in Atlanta couldn’t have been worse. I will never fly this airline again!

✅ Trip Verified | Amsterdam to San Jose via Seattle. In several years of traveling, I have yet to have a problem free encounter with delta airlines. This most recent trip has had two flight delays, one that caused us to have to take a shuttle to another airport to get a different flight so we wouldn’t miss our connection and the other over 2 hours delayed. They ran out of meals on our 10 hour flight from Amsterdam to Seattle, so my family was left with the snacks that we left over. They tagged our luggage improperly, but luckily I was paying attention and caught the mistake before they sent all of our bags. They did send one down the belt with the wrong tag on it and couldn’t figure out which bag it was, but we managed to get that fixed just in time to run to our plane, even though we arrived at the airport 2.5 hours before our flight was scheduled to depart. I’ve traveled all over the world, and I’m sad to say that airlines from third world countries seem to operate more professionally and efficiently than delta. I tried to give them this one last chance, but I think I’ll just avoid them from now on.