Delta Air Lines

✅ Trip Verified | Amsterdam to Indianapolis via New York. Worst flight experience I have ever had. I have flown a lot for work and vacation. Delta Airlines cancelled my flight due to “weather conditions”, but the nothing supported that reason. Delta failed to plan for contingencies and left several individuals and families stranded at JFK without any accommodations or productive solutions for their customers. The staff were rude and displayed no compassion to the travelers. Bottom line, do not fly Delta Airlines.

✅ Trip Verified | Las Vegas to Portland via Seattle. I've had nothing but issues with Delta. I booked a trip to Vegas for a wedding. The flight was delayed to the point I was late for the wedding. There was absolutely no customer service. Every employee I talked to trying to get a different flight just blew me off. One actually told me I should have booked with another airline because all the Delta flights are late. She was correct. Every single flight has been delayed. Its cost me a total of over 8 hours of layover time. What a joke. Awful customer service and nothing but late flights. I would recommend any other company besides Delta.

✅ Trip Verified | Me and my family were supposed to fly to Buffalo from LGA by Delta. The flight was originally scheduled at 11.50 am 13th Aug 2018. I got an SMS at 9.30 am saying the flight is cancelled due to bad weather. There were mild showers for 30 mins or so, but most other airlines were operating, even Delta had another flight 4 hrs later on the same day to same destination. They could have delayed the flight by 2-3 hrs, but they cancelled it and booked a flight for 14th morning. It will throw off all my subsequent plans (extended hotel stay in New York, plans in BUF and flight booked from BUF back to NYC). I tried booking some other airlines within 2-3 hrs, the prices of which were $600-700 for each ticket. It was a very uncomfortable and stressful experience.

✅ Trip Verified | Salt Lake City to San Francisco. This is the short domestic flight. The checked bag will be charged for 25USD for the first bag when checked in. My bag was 55 lbs which is a bit exceed the allowance. I asked the staff to repack my bag, removing something out and re-scale the weight. She blamed me and talked many words. She wanted me to pay the heavy-bag charge just because to complete everything quickly. Then I gave up and let her charge the fee. She completed printing the tag and receipt and said "a hundred dollars". I have just known the fee at that moment. She never informed the fee before. 100USD is about 80% of my ticket price. My friends checked-in at the counter beside. Staff advised them to re-pack. She was very polite and helpful. Poor me, wrong counter, changed the experience. On cabin experience, everything went very well. Thai cabin crew on board was very very nice. She was very helpful, respectful and service-minded. All other crews were also nice. Overall experience over the Delta domestic short flight was good except only one bad ground staff at the check-in counter.

✅ Trip Verified | Raleigh Durham to New York. This has been the worst flying experience. In fact, we never actually ended up flying and did not make it to our destination. We were originally booked to fly to NYC on August 4th and back on August 5th for a weekend trip, and that flight was delayed for 2 hours and then cancelled after a very short time, and I'm about 99% sure this was due to a mechanical issue. We rebooked for the next weekend on the same flights (August 11th-August 12th), and the gate agent was willing to upgrade us to first class. Sounds great, right? I guess it would've if that had actually worked out. That flight was delayed for 3 hours and then cancelled AGAIN. Now, this time, it was due to weather, which they can't control; however, this is the first time I've been cancelled due to weather. In the past, I've been delayed for a long time, but not cancelled. We rebooked on another flight, this was 3 hours later, and it gets delayed due to weather/late inbound flight, and once it finally makes it to the gate, we get ready to board, and then the gate agent announces that the flight was cancelled again literally just as the plane is about to board. Some airlines like to keep delaying the flight and are really hesitant to cancel, where as Delta just decides to give up and cancel the flights. We went back to the counter and asked to rebook and there was one agent there who was literally the opposite of helpful, and he kept asking us to wait a minute, and then stand back, and to give priority to the people on the Paris flight, and my dad had to call his attention by saying, "Don't worry about us. We're just customers going to go to New York," and the one woman that was standing next to him gave another sarcastic remark, and then they walked away. We waited an hour and a half on the phone to ask if we could be reimbursed. They were willing to give us our money back. I've flown Delta many times without incident, but I have to say I was quite disappointed this time. I'm not saying I won't fly them again because I will, but this was an experience that really let me down. They are usually good to us, but this was an experience that I won't soon forget. My ratings for Value for money and Ground service are based on this trip. My ratings for Seat comfort and Cabin Staff service can't apply for this trip because we never actually made it into the air or even on the plane, so they are based on past experiences with Delta.

✅ Trip Verified | Austin to Seattle. Baggage handling was completely incompetent. I checked in online and printed my boarding pass, but it took 35 minutes in a huge long line simply to drop off my bag in Austin. After arriving in Seattle, it took one full hour after the flight reached the gate before I got my bag!! From what the staff told me, the bags were unloaded from the airplane but no one was there to deliver them to the baggage claim area. We were all standing around waiting for our bags and it took a very long time for the staff to figure out what happened. Finally I got my bag and was given a ticket for some bonus miles, but the agent did not tell me that I only had 3 days to claim them. I waited until I returned home a week later, and by then it was too late to get the miles. The flight was expensive and uncomfortable The 6:40 am departure time was too early. And wasting over 1.5 hours of my time on dropping off and collecting my suitcase was inexcusable. Overall a terrible experience with Delta and I will avoid flying with them in future.

✅ Trip Verified | Boston to New York. Absolutely terrible, they cancelled my flight less than 12 hours before I was supposed to leave via text. I had no other options to fly out of the same airport, so I had to switch to another airport almost an hour away. My return flight home was returning to the airport I had originally booked with and if I wanted to change that flight it would cost me more money since that flight was not cancelled. A whole bunch of phone calls and issues 3 hours later I had my new flight, but needed to now book a car to drive me since my car could be in Boston MA when I was flying back to Manchester NH. $150 later I had the ride, but the hassle of all this was not fun. I feel as though cancellation should happen much sooner and if one flight is cancelled, you should be able to change the return flight at no extra cost. I will never fly this airline again.

✅ Trip Verified | Atlanta to Amsterdam. Frequent fliers with Delta status for the past decade. Delays have certainly become more of an issue with them yet we have continued to remain loyal. Flew out of Atlanta to Amsterdam to cruise for 13 days. Arrived in AMS, no bags. No explanation of where our bags were. Filed our missing bags report with KLM baggage office. Made several phone calls every day trying to track down our missing luggage. Call after call, lie after lie. Total disregard and lack of follow through. After day 6 I really started to panic when my husband received an email from Delta saying that our bags were delivered to us and the file was closed. No joke. I started calling like a maniac at this point. KLM and Delta - all different stories. Our bags showed up on day 11 of our 13-day cruise. Our trip was ruined. I have never been so furious, frustrated, and frantic in my life. Shame on you, Delta. Losing a customers bag for so many days and not taking responsibility for it is inexcusable.

✅ Trip Verified | Dallas Ft Worth to Detroit. Delayed flights all the time! Not just once. Lost baggage. If you are looking to waste time sitting in an airport then you will definitely want to fly Delta Air Lines.

✅ Trip Verified | New York to Pittsburgh operated by Delta. A nightmare. After 21-hour flying from Asia to JFK with my little kids, a 7 year and a 2 year old, we supposed to have only 3 hours layover at JFK and a 2 hour flight to get home. The last flight was delayed totally 12 hours including 1 hour in plane. The nightmare was, they extended the delay every hour and then every 20 minutes and they changed the gate for almost every time. We had to stay in the terminal, moved every time they extended the delay and changed gate. Our kids could not take a rest after 21 hours flying from Asia. They slept while sitting on the ground, in the crowd, in front of the gate to wait. I talked to Delta reps, they said "sorry" and turned their back. I did not see that they cared or felt sorry. It is the word they use to avoid troubles. It was not only our flight. Delta's terminal was a mess with many flights canceled, delayed, changed gate. We used to have problems with Delta. If there was another choice, we did not travel with Delta. Value for money - No. Cost to fly with Delta is not low. Ground service - Delta attendants are robots. They do not care. Seat comfort - small, narrow. Cabin staff service - The only thing they can do is to bring you water. Conclusion: very high price for very low cost flight.