Delta Air Lines

✅ Trip Verified | New York to Tampa. Almost 2 hours delayed start, which, in today's world, is plain and simple unacceptable. I understand that it was probably not their fault completely, but the airline should have ensured access to the runway before boarding the flight and make us sit inside the plane for so long without it starting.

✅ Trip Verified | Detroit to Montreal. Honestly the worst experience ever. We had a flight from hspan to Detroit then to Montreal. The Japan Detroit was great people were amazing but once we got to Detroit everything went down. We asked if we can move our layover flight earlier as delays started to appear they said if it's not 90 min they can't or we have to pay 400 usd in total for a flight change. We decided its not worth it. So we took our original flight next morning which has been replayed since 5 am. Its been delayed with no explanation again and again. The staff at delays usa is completely rude. Do not answer questions i mean who is training them? Do they even get training? I am literally still sitting here waiting for a plane which is so stupid because I am only 1.4 hours away from Montreal. Horrible. 1st time ever using them and last time ever.

✅ Trip Verified | Eugene to Las Vegas. Exceptionally slow service. I understand that computers can take time, but the folks working behind the counter were casually strolling from side to side and into back room at a pace that was painful to watch. High disregard for the long line of people waiting to check bags. Please improve the sense of urgency at Eugene.

✅ Trip Verified | The plane, despite it being 14 years old, was in great condition. The plane was packed, however, I was assigned a seat next to the emergency exit so the legroom was amazing. The crew were friendly and we were served snacks and drinks. There was no IFE system on the back of seats, however, there was WiFi (free Facebook Messenger and WhatsApp, otherwise paid) and I was able to check the flight status. This was the first time I flew in something smaller than an A320, and I was impressed!

✅ Trip Verified | Milan to Cancun return via Atlanta in business and my expectations were exceeded. Excellent polite staff at MXP Airport very helpful and professional, once on board senior cabin attendants warm and grateful to us for flying with them. Sky priority is a good product, seats and food good quality. Lounges in ATL are huge full of people, drinks and food I think DL it's the best US airline choice and can compete with the Europeans. Delta mobile app so useful and efficient with the possibility to truck your luggage also. Wi-fi was working on all flights perfectly and for free.

Not Verified | Orlando to Los Angeles. Checked in a minute before my time, got "assigned seats" in row 40. Called customer service to change my seats, because I was traveling with my 3 1/2 year old. I said I will pay whatever the price is for "comfort" seats, they said I don't even qualify to pick those seats. The "roomy" seats were by the exits and I can't sit there with a kid. Bottom line I was stuck by the bathrooms on a 5 hour flight with my son. We fly frequently and this was the First and last time we will fly with Delta. A I would rather pay way more than fly with Delta. Worst I've ever flown!

✅ Trip Verified | Cincinnati to Calgary. I didn't realize my passport was expired until I was in the airport to check in, while my families' are still active, they left without me. I was in a great disappointment since we are traveling to Canada I couldn't leave without a passport. One of the ground crews showed her empathy and kindly lead me to the special help crews. They talked and came up with a plan, since it was early in the morning and we are close to Chicago (~8am), they tried to help me get to Chicago Passport Agency (closed at 3pm) and have my passport renewed on the same day. So that they booked me a ticket to Chicago and rebooked my trips for the next early morning leaving from Chicago all for free! Since I needed two 2"x 2" pictures and form DS 82 before I go to the CPA, staff helped me to find a nearest place where I could get those documents, and she even walked me down to the ground transportation. It was a long day and lots of running, but I was so lucky everything worked so smoothly, I was at Calgary just about 12 hours later than our original arrival time. My trip wouldn't happen without the help of these staff. Delta has super sweet staff and fare price.

✅ Trip Verified | San Francisco to Atlanta. Never more frustrated. Flight delayed and missed connection. No representatives to speak with only told the flight left and to go to a different gate when at gate and told to go to baggage claim because desk was closing. Flight could have waited less than 5 min for the late delta flight to get off as next flight was one gate down. Oh and we couldn't get off flight because a truck was blocking gate. No excuse for this any other business would be bankrupt.

Not Verified | My recent flight from JFK New York to Sacramento via Atlanta was 24 hours from hell. Despite my efforts in trying to remain optimistic, experiencing disappointment after disappointment, I had to choice but to just be upset. I flew out of JFK on a rainy day, therefore all of the Delta flights were delayed. I found it curious that the online airline that experienced delayed take-offs was Delta that day, but what can you do? The delay would make me miss my second flight I need to get to my final destination. When I spoke to a Delta employee about re-navigating my flight, I was given very half-invested attention. From making jokes constantly with her fellow employee, to forgetting what she was searching for, she ended up booking me on my original flight in hopes we would make up time in the air. I just went with it, trusting a professional opinion over my own. Of course the flight was delayed even more and I missed my flight and the second option she put me on standby for. Delta accommodated me with a hotel and meal voucher. I the next available flight from Atlanta to Sacramento the next morning. Not anything you can do at this point. As inconvenient as this was, this is not the part of my Delta experience that really put me off. After finally arriving to Sacramento, I only an item that was at the top of one of my bags was missing and my other bag was missing altogether. When I finally received my second bag at home that night via their delivery service, the wheel was completely broken off and the side of my baggage had a big hole in it. Can't recommend this airline after receiving my belongings in such a state. Basically I received poor customer service, 12 hours added to my travel and over $300 worth of damage/lost items.

✅ Trip Verified | Amsterdam to Indianapolis via New York. Worst flight experience I have ever had. I have flown a lot for work and vacation. Delta Airlines cancelled my flight due to “weather conditions”, but the nothing supported that reason. Delta failed to plan for contingencies and left several individuals and families stranded at JFK without any accommodations or productive solutions for their customers. The staff were rude and displayed no compassion to the travelers. Bottom line, do not fly Delta Airlines.