Delta Air Lines

✅ Trip Verified | New York to Chicago. First time flying Delta. Booked first class ticket. Not informed 7.30pm flight was cancelled until arrival at JFK from an overseas flight. Cancellation was allegedly a result of poor weather (weather in NYC and Chicago were fine). Rebooked on next day midday as "there were no more first class seats on the 8.30am flight". No hotel accommodation or food was arranged and Delta Sky Priority staff at counter told that there would be no reimbursement because the flight cancellation was due to "poor weather". Mididay flight was then delayed until 1.30pm and again until 3pm. In total - a simple 2.5 hour flight resulted in an almost 24 hour delay. Complete disaster.

Not Verified | I took the flight DL422 from Sao Paulo to Berlin on August 14th with a 8 hour layover in New York. The first part of the trip was ok but unfortunately I can't say the same about the NY-Berlin portion. The flight was delayed in more than one hour and when I got to Berlin I found out my luggage had been lost. I didn't receive any support from Delta, instructions on what to do, if they were trying to track my luggage, anything. Everything I had was on my dispatched luggage, I had nothing but my passport, wallet and camera on me. When I complained about not getting any support from them, an employee gave me a toiletry kit with a small tooth brush and some shaving cream and sent me to the lost and found area of Tegel airport. After waiting in line for almost 2 hours, I was told there was nothing they could do and I should fill out a form online with my personal information and if they found my bag, they would contact me. When I tried to talk to Delta employees again, I discovered there were none at the airport anymore (it was 3 pm) and there was no one at the airport I could talk about my situation. On the following day, I returned to the airport to try to solve the situation with a Delta employee and I was told my luggage had arrived on the flight from New York that was landing at that time but they couldn't hand me my bag because it had to go through customs. After that, I kept receiving emails saying my luggage was still lost and couldn't be tracked and I should be patient. My luggage was only delivered on Wednesday of the following week. At any point I was not contacted by Delta airlines with instructions, received any support or voucher to pay for the extra expenses I had to have or even an apology note. Having spent half of my time in Berlin without my luggage seriously impacted my time there as I was always concerned that my luggage might be delivered while I was out of the house. I didn't stay at a hotel and the building didn't have a doorman and no one would be there to pick it up. I was worried about not having my things back at all as I kept getting emails saying they had no idea where my luggage was, was always uncomfortable from wearing clothes borrowed from friends and generally just stressed out by the lack of care toward me from Delta.

✅ Trip Verified | Raleigh Durham to Seattle Tacoma. My experience was outstanding from comfortable seating, online check in, the meal selection, and flight attendants. I didn't realize how amazing delta was until I took a different airline home with my 3 year old. Delta definitely has set outstanding standards thank you for making my flight to Seattle enjoyable & I got to watch all the good movies that my husband never let's me pick.

✅ Trip Verified | Maui to Las Vegas. Was very impressed. Hurricane Lane was on its way to Hawaii. While all other airlines cancelled all flights, Delta saw it was safe to still fly in and out a little longer until the bad weather hit. The storm was about to hit us so Delta moved up the departure time about 20 minutes so we could make it out safely. We made it out of there with no complications, barely even any turbulence. We would’ve been stuck there for days if they didn’t go the extra mile to get us out of there.

✅ Trip Verified | Oh Delta! To begin, all my flights were on time. Stewardesses were pleasant. Except when one decided it was ok to tell me that I’d be much prettier if I didn’t have on my beanie hat. But I degress. My sole complaint is about every single solitary employee I came in contact with whether at ticketing or the gate. All of them were unwelcoming, stood with a sour look on their face, had a lack of personality and enthusiasm for their jobs, didn’t make customers feel appreciated and made me feel like I was bothering them if I asked them a question. Whew! From someone who is in the hospitality industry and understands the importance of customer service, Delta receives a big fat F! The initial contact with a company is everything and if I was a person of authority within this organization, I’d perform a complete retraining on all front desk staff. In the future, I’ll ask my corporate office to book me on another airline.

✅ Trip Verified | Los Angeles to San Diego. Worst experience ever. Just before boarding, they took my cabin luggage saying there was no more room in the aircraft. Arrived in San Diego and my luggage is missing. How can an airline be so unprofessional on an 1-hour flight? They ruined 1 day of vacation and nobody can explain what happened. Run away from Delta airlines.

✅ Trip Verified | Bonaire to Baltimore via Atlanta. I was supposed to be rebooked on this flight due to an AA flight being extremely delayed because of weather. AA was extremely helpful and friendly while getting us re booked on a Delta flight since all other AA flights were sold out. Success! So we thought. Delta was too incompetent to figure out the new reservation, even after we gave them the new confirmation number and showed them the email we received from Delta conforming our new flight - once Delta figured out what was going on (they took too long) and then said the flight just closed and we were no longer allowed to check in. Now we had no flight home and had to start all over again. When asked to speak with a Delta supervisor, we were told that one was not available and because the guy was only a trainee he couldn’t help us. Thanks to AA they were able to help find us another flight. I will never chose Delta for a flight option ever. Their customer service is one of the worst I’ve seen!

✅ Trip Verified | Houston to Shanghai via Detroit. The wifi onboard was good. The airline service is okay generally, but not for a team out for a robotics competition: we were in Houston for a robotics competition and checked our robot before the flight. However, the ground staff made us dissemble our robot, which caused significant damage. Also, I think Delta's fares are relatively high when compared to its competitors like, which may be a concern. Their service is much better than United though.

✅ Trip Verified | Seoul to New York via Seattle. There is always a reason why they leave you sitting in the airplane minutes after it lands. This airline is horrible. My most recent experience yesterday (8/22/18) we sat on the runway for 30 mins and I missed my connection. Now we are sitting here again after landing finally in New York. This time there’s some excuse about something breaking down. It’s such a joke. Very frustrating. Not only are you sitting in a little baby airplane for hours all scrunched up but then you can’t even get off when you finally arrive. 15 mins sitting as I type. Unreal. I’ll probably miss my transfer home now as a result.

✅ Trip Verified | New Orleans to New York. One of the worst airline experiences of my life with irresponsible, and horrible customer service. This was supposed to be a direct flight from MSY to NYC. It left several hours late due to a landing gear failure, yet they still flew the plane - but only to Atlanta! From there they would not let me take my checked bag off the plane, even though they were switching planes and I notified them I would be booking a ticket with another airline from ATL since they tardiness caused me to miss my flight to Ireland at JFK. I landed in Ireland 9 hours late, spent and extra $1300, did not get refunded on my Delta flight, and on top of that am still missing my bag 2 days later. Unreal.