Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1806 reviews
5/10
3 star Skytrax Rating
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10/10

Delta Air Lines customer review

(United States)

Flew from LAX-ATL on B777-200 then ATL-CMH on A319. Both legs were great and crew very attentive. First class seat on the B777 was a comfortable seat if somewhat difficult to settle into at first. The A319 was uncomfortable and took a while to find that special spot to get comfortable. All considered the service I got for what I paid was excellent. Bags were first off the carousel and waiting when I got there which I liked a lot. Only issue was the miserable check in lady in LAX. DL also need to re think their lounge policy for First class passengers.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(United Kingdom)

MAN-Atlanta Atlanta-Memphis Memphis-Las Vegas Las Vegas-Salt Lake City Salt Lake City-Memphis Memphis- Detroit Detroit-Amsterdam April 2014. All of our America trip was with Delta and everyone was excellent in every way. From check in to boarding to seat leg room were superb. The pilot and cabin crew were so friendly the captain thanked everyone on each flight personally standing at the entrance with the cabin crew. 7 out of our 8 holiday flights were with delta and we had no problems with any one was with KLM see that review.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Delta Air Lines customer review

(Canada)

The review is for Delta which was our return flight home from Pittsburgh. We were to leave on Flight DL 5217 on 20 April. Delta Airlines has a poor fleet of plains. They were under staffed and had 2 mechanical breakdowns and were unable to find us other flights. We needed to be home for surgery the next day and paid extra to fly out on Easter. Because we booked with Expedia they said that they Delta was not to blame (they blamed United). Worst case of passing the buck ever! (Only bright spot were the front line staff - like the desk agents who remained 3 hours extra to rebook all the passengers).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Delta Air Lines customer review

(Ireland)

Travelled Dublin to Salt Lake return trip. I normally travel BA which is good but in comparison Delta is a horrible travel experience. The flight attendants are fine but the aircraft used on all four segments were very old and there was a 'domestic' feel to flight that you just don't get with BA which in comparison has newer and cleaner and more spacious aircraft. Perhaps the biggest issue was that Delta typically fly 757 aircraft compared to BA's use of 747 or A380. It just felt far too cramped for long haul. The biggest insult was having paid > $2000 for a return flight to being given a 'beaker' of 100% plonk despite having asked for 'red wine'. I really wanted a glass of wine but if there was a plant nearby I would have dumped it there it was absolutely foul - I'm not a wine snob and would drink anything reasonable but this drink poured from a large container was sickening. I'd fly Delta again but only as a last resort. Having said that the flights were all on time or early maybe lucky but I'd hate to be delayed if the only wine they had onboard in 'coach' was what they gave me on those flights. One more thing although they had VOD the content on offer was very limited with only a handful of movies on offer (in contrast BA usually offer > 30 movies with similar ratios for TV and Music).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

Flight from Atlanta to Jacksonville NC canceled due to mechanical problem. Their solution was to spend the night in Atlanta at our cost and fly to Jacksonville 20 hours later. Ended up fling to Raleigh and renting a car at our cost and driving to Jacksonville. They are not concerned in the least. Will avoid Delta in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Delta Air Lines customer review

(United States)

Flight from MSN to LGA going east was very good. Return west was very poor with cancellation of late night flight and re-booking for next morning and long (2.5 hours) delay on morning flight due to a mechanical problem after plane was loaded and de-icing equipment issue in Mid-April at LGA. Very long and stressful flight experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Delta Air Lines customer review

(United Kingdom)

Flew LHR-JFK and connecting internal flights to MCO. Excellent service at the airport and onboard. Very helpful and friendly cabin crew on all legs of the journey. Planes were clean and comfortable despite being a little old. Flight crews were very informative about potential turbulence flight times etc. There was a good selection of up to date movies and TV series available on personal entertainment screens for the long haul parts. Cabin crew would frequently offer drinks served dinner and a breakfast plus newspapers and other amenities on this section. Punctual and a pleasant experience. Would definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Delta Air Lines customer review

(United States)

Madison WI to Gainesville FL via Atlanta. Flight delayed by a few hours leaving Madison. There was a decent snowstorm going on at the time and I presumed that was the cause of the delay. Arrived late in Atlanta and just missed the connecting flight to Gainesville. Delta staff at Atlanta said the delay was actually due to mechanical reasons and promptly provided meal and hotel vouchers for an excellent hotel and rebooking on the first flight the following morning. Obviously the delayed flight is a negative but in this particular case Delta efficiently made adequate accommodations for stranded passengers in a situation where it would have been easy for them to blame the weather and refuse to make accommodations at all. For that they deserve some commendation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Delta Air Lines customer review

(United States)

Horrible service horrible planes Delta does not care about their passengers. No matter what happens they only have on excuse - technical problems with the plane. I booked my flights with Delta because the price is usually $30-50 cheaper but I've learned my lesson - it's not worth it. (I fly about 10 times a year and have done so for last 6 years) I don't remember their flight being ever on time. They've failed 100 out of 100 times. I wish everyone would stop flying with them just to show them that in order to stay in business they have to take care of their customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

I have flown Delta for 20 years and the last few have become completely horrible. The company does not appear to care about the customer any longer. The seats have shrunk to petite size on most flights and I am fairly thin. My knees are in the back of the seat in front of me when I am in coach. The flights are consistently late on departure and arrival. The flights are typically oversold which creates a capacity issue for their service. As a frequent flyer and a business person I can understand the need to increase operating margins but at what cost? I think the executive team should eat their own dog food and ride non-private flights. I am considering abandoning my gold status at Delta for an airline that can do more than lip service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no