Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
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1/10

"Terrible customer service"

(United States)

Not Verified | Indianapolis to West Palm Beach. Terrible customer service, pathetic seats each flight leaving and returning. Rude gate personnel and I was told seats would be changed once arrival to gate only to be rudely told no seat changes allowed! Will never fly Delta ever again!! Southwest puts Delta to shame!!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIndianapolis to West Palm Beach
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Leg space very short"

(United States)

Not Verified | Denver to New York with Delta Air Lines. Carry on baggage very small. Leg space very short not good for tall people. Customer service not so good attitude. Assigned seat available is last row and seat pocket with old dirty plastics and food.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to New York
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"service was phenomenal"

(United States)

Trip Verified | Memphis to Milwaukee. Customer service was phenomenal, flights were on time going to and from, and planes were nice spacious and clean. I haven’t flown Delta lately but will definitely fly again in the future!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMemphis to Milwaukee
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst experience ever"

(United States)

Trip Verified | Honolulu to Los Angeles. This has had to be the worst experience ever! My Flight was delayed 4 hours with multiple gate changes. I arrived at 11:30am and their crew was super rude, didn’t not want to answer any questions! Several people given upgrades and when I inquired she refused to help me! This customer service was garbage. I had family flying Hawaiian Airlines at the same time and they were also delayed but they were on their way at 3:45pm, also with $200 credit for another flight ! It was so disorganized and crew abuses power. Horrible! horrible ! If you can fly Hawaiian or Alaska airlines you should do so.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHonolulu to Los Angeles
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"I should have drove"

(United States)

Trip Verified | This was probably the smallest commercial aircraft I ever flew in. Even carryon’s had to be checked in, only personal items were allowed onboard, keep that in mind if you find yourself in one of these flights. The seat was super tiny, for a flight that lasted about 45 minutes there was really not much to complain about even though we taxied for 2.5 hours thanks to the notorious JFK runway traffic. I should have drove from Philadelphia to JFK instead of taking this flight. It was a Delta flight with a Delta branded airplane however it was operated by Canadair.
AircraftCanadair regional jet
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhiladelphia to New York
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service was poor"

(United States)

Trip Verified | San Diego to Seattle. One of the worst flying experiences, I was sent 5 notifications for delays. I was suppose to be flying out at 6:45 pm and they delay the flight all the way to 10:51. I can understand the delay, but customer service was poor, and they do nothing to compensate! Cheap flight with uncomfortable seats. Wish I knew better.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to Seattle
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline I have ever flown"

(United States)

Trip Verified | Dallas to Los Angeles. While checking in for my flight I opted for the option to check a bag in. This cost $25. I decided to carry on my bags instead so I just proceeded to the flight. I was assured by the lady who checks in bags that I’d be able to call after my trip and get my refund. I was not able to do this when I called in. They said that according to their systems I had apparently checked in a bag. This was incorrect. They then attempted to hand me off to their baggage handling service line to get more baggage history. Shouldn’t getting their things together correctly be their job? The flight itself was horrible. I checked in a day early to ensure me and my fiancé had seats together and when the actual flight came they tried to switch my seat without asking me or even telling me that my seat had changed. They had even threatened to kick me off the flight. What for? Their mistake? Worst airline I have ever flown with.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Los Angeles
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible service!"

(United States)

Trip Verified | San Jose to Los Angeles. The flight leader started out not serving beverages on the ground in San Jose Costa Rica. Then we heard that Costa Rica does not have bottled waters, so only plastic cups could be filled. After begrudgingly taking our drink orders in first class the beverages were slammed on our trays without a please or thank you. This is a 5.5 hour flight and for most of it the FA was nowhere to be seen. We finally found her sitting in a comfort seat in 17A. After 3 hours of being thirsty I finally walked to economy class and asked the FAs there for sodas. Even after telling then that we had no service in 1st class I was just given a "oh sorry" which did me no good. The FA further was unable to give the correct coats (from coat check) back to the proper passengers because it would have required her actually labeling them or tracking them. This woman clearly did not want to do her job. She works in the wrong industry and gives Delta a bad name. She was based out of LA and had the attitude to go with it. Horrible service!
Type Of TravellerBusiness
Seat TypeFirst Class
RouteSan Jose to Los Angeles
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"meal was restaurant-quality"

(United States)

Trip Verified | Madison to Orange County via Minneapolis. First leg of the outbound was delayed on the tarmac due to flow control into Delta's Minneapolis hub, where I was to transfer. Apparently this is not uncommon, so one wonders if the airline should adjust its schedule accordingly -- perhaps by disallowing short layovers -- which is the reason for an imperfect score. I arrived at MSP about 20 minutes before my connecting flight was scheduled to depart. The Delta app said my gate was a 12-minute walk. However, I'd gate-checked my bag, so I was still in jeopardy of missing the connection. When I stepped off the plane I was met in the jetway by a Delta staffer who solved all my problems by escorting me to a car on the tarmac, where we grabbed my bag from the baggage handler, and shot off through a tunnel under the C and G concourses, directly to my connection. I had 10-15 minutes to spare. To top off this good experience, the Asian vegetarian meal they served was restaurant-quality -- delicious and healthy. Good job, Delta. (I am a Delta elite frequent flyer, so YMMV.)
AircraftCRJ-7 / Boeing 757
Type Of TravellerBusiness
Seat TypeFirst Class
RouteMadison to Orange County via Minneapolis
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst crew and flight"

(United States)

Trip Verified | La Guardia to Fort Lauderdale. This is the worst crew and flight I ever had. Specially because I bought more than one ticket and ask for specific help because I have back problems and they don’t even care about the client. I won’t be buying any of this airline flights because is always a problem, this is the third time I use this airline and always a problem and rude. We specially ask before anything and the first time they gave me a emergency seat. Now I do have the las line and also my back is with problems. Very rude, and not organized. Never again. Worst airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLa Guardia to Fort Lauderdale
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no