Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
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1/10

"Very poor service"

(United States)

Not Verified | Flew Los Angeles to New York JFK with Delta Air Lines. Very poor service. I had to check in my only bag when everyone else had more then two. I also had to wait because the overhead compartment was broken which should of been taken care of before we got on the plane.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to New York JFK
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not use this airline"

(United States)

Trip Verified | Philadelphia to Boston. Awful! Do not fly with this company, yesterday on my way to Boston the flight was delayed, we boarded, there was no room for even routine carry on luggage, we waited on the plane for over an hour, then deplaned only to reboard 50 minutes later! Now I’m sitting here in Philadelphia, plane was supposed to depart at six and here I am at 6:36 writing this review, again after receiving notice that the carry ons will once again need to be checked in. Do not use this airline or things will never improve!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Boston
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they wouldn’t serve peanuts"

(United States)

Trip Verified | Milwaukee to Minneapolis. For the most part I have had good experiences with Delta. Except this last time. My daughter has a peanut allergy and I made sure to tell the lady at the front desk before we boarded the plane. She even let me board early to clean my 3 year olds area to prevent any reaction to the peanuts. She also told me that I would have nothing to worry about and they wouldn’t serve peanuts on the plane. I even told the flight attendants as I got on the plane. But, as the flight attendants are coming by with snacks I over heard her ask the lady across from me if she wanted peanuts. I then asked her if she was serving them. She turned red and realized she messed up. Peanut allergies are very serious. She came back and told me they would give me a 25 dollar Visa card to come to my email for the inconvenience. I think it was totally not responsible of the entire staff working considering I told everyone before boarding the plane.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilwaukee to Minneapolis
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"absolutely disgusted"

(United States)

Trip Verified | My fiancée and I booked what would have been a once-in-a-lifetime trip from Dulles-IAD through Atlanta to Key West, through Delta. We did everything in our power to make it right. We booked seven months in advance and showed up at the airport four hours early. But then Delta delayed our connecting flight causing us to arrive late to Atlanta, then they rescheduled, and rescheduled, and rescheduled, and changed the gate, and changed the gate, leaving us stranded wandering around Atlanta while they figured out they couldn't get us to our destination. After a day stuck in the Atlanta airport we finally manged to catch a redeye back to DC, only to have them lose all of our bags in the process. I would call their level of incompetence criminal, only criminals would be more organized than this. We're out thousands of dollars and absolutely disgusted. How can anyone be this disorganized? We will never fly again due to this experience.
AircraftMD-88
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDulles to Key West via Atlanta
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"forget any thoughts of sleeping"

(United Kingdom)

Not Verified | Buy an expensive ticket or be prepared for your punishment! I have flown in a more comfortable fairground ride. You will be crammed with a seat pitch lower than that of a standard UK domestic flight. The seats are hard and forget any thoughts of sleeping if you are flying home from the USA. If you don’t buy an expensive seat everyone who boards ahead of you will ram the aisles so be prepared for a bore of a boarding process. Forget overhead locker space as Premium economy holders occupy the overhead lockers back to the wings. The staff are excellent with a good sense of humour and I had a good joke with them about how passengers are treated at ‘this end’ of the airplane. I accept that I paid a low fare and can expect cattle class but you will literally have less space than EU regulations require cattle to be afforded as they are transported to the abattoir. The worst part is that I actually booked a Virgin flight but apparently as a Virgin Partner its the luck of the drawer. It’s like going to an expensive concert only to find out it’s actually a tribute act! Oh My God, what have I done!
Aircraft767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to London
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"older, worn down 767"

(United States)

Trip Verified | Another older, worn down 767 on a Delta International Flight. That makes a perfect trifecta for the year, London, Paris and Narita/Singapore. All with run down 767's, full of flat hard cushions, broken USB ports, glitchy touch screens that take you 15 minutes to select a movie. Last week they only had enough meals for half of coach. They blamed it on the contractor who provides the meals, although it could have been caught if they had checked it. Their inability to board a flight on time probably precludes the Flight Attendants from being able to double check the "Contractors". Thank goodness for their partner airlines, like KLM, they have newer planes, and are much more pleasant to fly. I see no value in being a Diamond Medallion on Delta Airlines. Stick with the discount airlines, at least you know what you are getting. Signed, Delta Diamond.
AircraftBoeing 767-300ER
Type Of TravellerBusiness
Seat TypePremium Economy
RouteSingapore to Narita
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Food and service were decent"

(United States)

Trip Verified | I always have mixed feelings about Delta's 767-300ER. It (and 767 in general) has the best economy seating arrangement of 2-3-2. However, the aircraft is loud and the overhead bins are small. IFE on this particular aircraft was good, with a nice selection of movies (this has been my positive impression about Delta). Food and service were decent, as expected from the airline. My flight was diverted due to bad weather in NYC (sounds familiar?), and this, of course, was not the airline's fault. In fact, the crew did a good job updating us about status and showed effort to get us to JFK as fast as they could.
AircraftBoeing 767-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePrague to New York JFK
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Delta is a pleasant airline"

(United States)

Trip Verified | New York JFK to Frankfurt. When I left the Sky Club in JFK terminal 4 and headed to the nearby gate roughly 10 minutes before boarding, I got a text from Delta that the departure gate was changed. It was a non-issue unless the new gate was in terminal 2, and the only way to get there was by bus. To make things more confusing, the text did not advise me where I could take the bus, which departed from another gate. When I made to T2, an old, small and overcrowding facility, the flight was delayed because they needed to transfer the food, which had already been loaded to the original aircraft at the original gate, to the new aircraft (?). I ended up arriving at Frankfurt late, and the delay was not caused by weather or any technical issue. Reading many reviews here, one can easily notice that many complains about US carriers are about delays and how the airlines handle the situation, and that was what exactly happened here with Delta. The 767 perhaps has the best economy class seating arrangement, with only 1 per row that is not either a window or an aisle seat. The 767-400 used for my flight had the old version of IFE which was not that great (Delta's 767-300ER had better, newer IFE). I paid for wifi (the free version never works) and it worked fine. Service and food were fine. Crew distributed bottle water after meal (without us asking) which I think was a nice touch for us to stay hydrated throughout the flight. Overall, without the ground service issue, Delta is a pleasant airline to fly with.
AircraftBoeing 767-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Frankfurt
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"I had a great experience"

(United States)

Not Verified | Buffalo to San Antonio. I had a great experience, especially when compared to my flight back home with American Airlines. The attendants were humorous and made conversation with those of us flying which made a big difference (ex: joking and having character.) There were a few snack choices, and the plane ride was smooth. It was a bit more expensive than AA, but I'd use Delta again for these reasons! Secondary flight was a few minutes delayed, but that's understandable (there was bad weather in ATL.) Also appreciated the free access to Facebook messenger - it helped me to stay in contact with a loved one and it was 100% free.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuffalo to San Antonio
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"received are two No Reply emails"

(United States)

Trip Verified | Atlanta to Milwaukee. Apparently when climbing into my window seat my iPhone dropped out of my pocket onto the Aisle seat. When that seat's occupant boarded she assumed it was left by someone from the previous flight and, without checking with those around her, turned it into the Flight Attendant. I discovered this when we landed and I realized my phone was missing. The Flight Attendant explained that he'd given it to the Gate Attendant back in Atlanta, and even provided her name. He provided all the information from the flight and as soon as I arrived home I filled out the online information. All I have received are two "No Reply" emails explaining that once three weeks elapse they stop looking. Today is three weeks.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Milwaukee
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no