Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1750 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
9/10

Delta Air Lines customer review

(United Kingdom)

Flew LHR-JFK and connecting internal flights to MCO. Excellent service at the airport and onboard. Very helpful and friendly cabin crew on all legs of the journey. Planes were clean and comfortable despite being a little old. Flight crews were very informative about potential turbulence flight times etc. There was a good selection of up to date movies and TV series available on personal entertainment screens for the long haul parts. Cabin crew would frequently offer drinks served dinner and a breakfast plus newspapers and other amenities on this section. Punctual and a pleasant experience. Would definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Delta Air Lines customer review

(United States)

Madison WI to Gainesville FL via Atlanta. Flight delayed by a few hours leaving Madison. There was a decent snowstorm going on at the time and I presumed that was the cause of the delay. Arrived late in Atlanta and just missed the connecting flight to Gainesville. Delta staff at Atlanta said the delay was actually due to mechanical reasons and promptly provided meal and hotel vouchers for an excellent hotel and rebooking on the first flight the following morning. Obviously the delayed flight is a negative but in this particular case Delta efficiently made adequate accommodations for stranded passengers in a situation where it would have been easy for them to blame the weather and refuse to make accommodations at all. For that they deserve some commendation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Delta Air Lines customer review

(United States)

Horrible service horrible planes Delta does not care about their passengers. No matter what happens they only have on excuse - technical problems with the plane. I booked my flights with Delta because the price is usually $30-50 cheaper but I've learned my lesson - it's not worth it. (I fly about 10 times a year and have done so for last 6 years) I don't remember their flight being ever on time. They've failed 100 out of 100 times. I wish everyone would stop flying with them just to show them that in order to stay in business they have to take care of their customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

I have flown Delta for 20 years and the last few have become completely horrible. The company does not appear to care about the customer any longer. The seats have shrunk to petite size on most flights and I am fairly thin. My knees are in the back of the seat in front of me when I am in coach. The flights are consistently late on departure and arrival. The flights are typically oversold which creates a capacity issue for their service. As a frequent flyer and a business person I can understand the need to increase operating margins but at what cost? I think the executive team should eat their own dog food and ride non-private flights. I am considering abandoning my gold status at Delta for an airline that can do more than lip service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

Booked on Delta flight out of a local regional airport MLI to New Bern North Carolina via connection in Atlanta. Flight was scheduled to depart at 4.59pm. It was pushed back to 7.30 as the incoming flight out of Atlanta has mechanical problems and they were bringing in another plane. Flight delayed a second time to 8.39pm and cancelled. Both at the delay and cancellation the customers had to leave the secure area and go back out to the ticket counter. We were told the flight was cancelled because the crew timed out. All flights on Delta out of Chicago and United were booked. They have no reciprocating agreement with Southwest or U.S. Air and could not see their reservation. Delta told us to come back the next day at 4.50 for that flight. We finally via the internet were able to book a flight earlier the next day out of Chicago with U.S. Air for $400 more than the original ticket. We had purchased insurance through Alliance. Delta would only refund the ticket price and would not pay the difference. The people at the ticket counter were less than helpful they had given up and didn't care. I won't be flying Delta again not if I can help it at least. U.S air was on time and staff was very friendly.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Delta Air Lines customer review

(Canada)

I went DTW-SFO AND SFO-DTW. Took Delta Airlines Boeing 767-300 both ways. The seat comfort was great! There was a lot of leg room. The staff wasn't very friendly. They weren't smiling that much or very polite. There was a lot of food selection and prices were decent. We got complimentary drinks twice which was great. The inflight entertainment system has a ton of selection although most of the movies and tv shows cost money. But the music selection was amazing so it was great. Overall the Delta flights were really good and I would definitely fly it again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Delta Air Lines customer review

(France)

AF3628 (operated by Delta) Paris-NY JFK 6th April. Extremely disappointed with Delta the only normal element was that the flight was on time. The staff service was not pleasant and not helpful. The lavatory (even before taking off) was dirty. No newspapers (we'll give you whatever will be left after business class passengers have been served). The food was appalling and a horrible non-descript sandwich (which almost everyone put aside) should not be called a "meal". What a trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

Extremely dissatisfied with Delta. Original flight delayed with no explanation. Missed connecting flight by 5 minutes. The next flight I was able to get on and still make my appointment at my destination - at boarding time was advised of "mechanical issues" and not sure of length of delay. For the price of airfare this lack of service and commitment is unacceptable.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Delta Air Lines customer review

(United States)

I fly international in economy class from Seattle (SEA) to Japan (NRT) about twice every month. I have flown this route more than 10 times already and with a variety of different airlines. At first I was sceptical about flying with Delta but Delta has made up a lot of ground recently in my opinion. While Delta is no match for Singapore airline's service and no match for ANA's food it does beat out United airlines in both of these categories. One major problem I have with Delta's international flight is that they really only served one meal whereas Singapore and ANA gave you a full 2 meals. Over a 9-10 hour flight having only one major meal feels a little lacking and will leave you hungry walking off the plane. The food that is served is also not exciting but gets the job done. In-flight entertainment is good with plenty of choices and nice screen size/brightness. I fly often so this is particularity important especially over such a long segment. Seat comfort is mediocre but its economy so you get what you pay for however I have used Premium Economy seating with Delta and I'd have to say its worth the few extra $. If flying ANA on this segment on a 787 Dreamliner your Regular Economy seating will outclass Deltas Premium Economy seats however. To rap up I'd say since Delta is usually 100$ cheaper than the other competitors mentioned above you really get what you pay for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(United Kingdom)

DL010 ATL-LHR on 7th March. Very tight connection from Dallas through Atlanta made the flight with minutes to spare and my bags made it onto the flight too! Extremely attentive cabin staff comfortable lie flat bed good selection of food and drink IFE was a little dated but didn't mind as was tired and needed the sleep. Flight arrived early quick bag delivery. All round great experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes