Delta Air Lines

✅ Trip Verified | Boston to San Francisco. I’ve flown over 100 times and this weekend is the first time I’ve used Delta. One of the most regrettable travel decisions I’ve ever made. They are the most incompetent airline available. It’s impossible for them to do their jobs properly so that’s people may have a stress free trip.

✅ Trip Verified | Tokyo Narita to Manila. Couldn't believe the difference between Delta One published pictures of the seat area and the real thing! It was really small. I felt crunched in Seat 1A. The lay flat seat was not very comfortable. Flight Attendants looked really good in their new pink outfits, and they seemed ok, but a little distant. Food was horrible -I had some kind of chicken "blob" with a mashed "sweet potato". The IFE was severely lacking with only about 18 movies offered, and the screen was tiny. Compare this to Philippine Airlines with approximately 100 movies available.

Not Verified | Flew Oakland to Salt Lake City. Stop adding more boarding zones. Other airlines have a 30 minute flight turn around (land, deplane, clean, and board). Delta has trouble just boarding a jet in under 45 minutes. They are so inefficient.

✅ Trip Verified | Las Vegas to Salt Lake City. I bought mine and my son tickets together. I've never been separated from anyone I've flown with. He is 13 yrs old with severe anxiety issues. I'm told they have no seats to put us together and I've spent the last 30 mins trying to call him down. I don't care if he is old enough in your terms to fly alone. Mentally he is not! I have never been so unhappy with an airline. This is unacceptable in my book! I wouldn't recommend anyone flying with children that they consider old enough to fly on their own with any type of disability or concerns with their mental health to fly this airline!

✅ Trip Verified | Seattle to Phoenix. I have only flown Delta twice in the last year. The last time I flew in the entire flight was canceled and today I have no idea what time I’m going to land because it’s currently posted at an hour and a half late but departure time is still two hours away so who knows if it’s really going to takeoff or not. I’m not asking for champagne on my flight, I’m simply asking that the flight departs and lands in some semblance of the scheduled time. All I ask.

✅ Trip Verified | Delta is the worst airline of them all. Spend extra money to avoid flying with them. During my most recent trip, all three of my flights were delayed. One was on account of weather, which was not Delta’s fault. Telling me and everyone else with connecting flights that we had been “rebooked” when in fact we had not was certainly delta’s fault. They did this for the other two delays that were undoubtedly delta’s doing and had nothing to do with weather. Each leg involved hours upon hours of trying to find a delta phone operator who felt like rebooking my flight. When I finally made it to my destination, I was informed that delta had sent my bags (which would have come in handy for my two-week vacation) the opposite direction all the way back to Detroit. No airport nor telephone staff could divine the location of my bags for about two days. Really consider avoiding Delta at all costs, even if it’s domestic

✅ Trip Verified | After having numerous problems with a different airline flying from Milan to Baltimore including multiple delays, I was going to be missing my Delta flight from Baltimore. Because it was a different airline that was causing me to miss my Delta flight, I was worried that Delta would make me buy a new ticket to get home. I contacted them via Twitter and ended up messaging with someone who was extremely helpful and put me on the next flight from Baltimore no questions asked. I’m very thankful for the simplicity and ease Delta provided by putting me on a new flight.

✅ Trip Verified | Austin to Seattle. Just had the worst travel experience of my 50 years on delta. Flight supposed to leave at 6 am and repeatedly delayed until now scheduled to leave at 8:30 pm. Gate attendants gave few updates and the ones they gave were misrepresentations. Most recently, they said flight was pulling up to gate and would board at 3:30 but then 2 minutes later delayed another 4 hours. Because of the misleading information provided all day we missed the opportunity to book on other flights and so incurred significant losses in hotels and other travel costs. When I asked for compensation they offered to reimburse the flight and give me $100. This does not even cover my actual out of pocket financial loss much less the inconvenience and mistreatment.

Not Verified | St. Thomas to Washington via New York. Worst airline ever! I’ve had nothing but issues with them every single time I’ve flown with this airline. At STT, the Delta crew were all on extended break and took their own time to show up to finally start checking bags. Once the flight arrived at JFK, it took an hour to make it to the gate. We kept being told “5-10 mins”. Then we find out our connecting flight had been cancelled. Delta felt they did us a favor by rebooking a flight for us- that went out the following day - late evening - with another layover. After several errors on Delta’s customer service to book us a better flight- we finally thought we were on our way home after 6 hours - for that flight to also keep getting delayed. All Delta flights were extremely delayed. Some because they were “waiting on the flight crew to arrive”. This airline doesn’t even attempt to accommodate considerably or appropriately for their negligence or error. I’ve always had the worst experiences with Delta and we will not allow them another chance. Other airlines seem to have more helpful employees and operate much more smoothly - making their airlines much more dependable

✅ Trip Verified | Toronto to St. Louis via Detroit. Shockingly awful experience and further validation why I try to avoid Delta. Booked a flight to make a birthday 75th birthday dinner for my dad. My first flight (Delta) was delayed significantly by 1.5+ hours. When we landed at the connecting terminal, Detroit, I asked the flight attendant to let the second flight (also Delta) know we arrived as we had 10 minutes until takeoff. She shrugged and said it would be fine and to run. I and several other passengers ran to the gate for the second flight and the airplane was gated but we weren’t allowed on it. See below pictures of the airplane at the gate that everyone on the first flight was denied entry. I could not make the birthday dinner party with the other flight offered and asked for a refund and to be returned home. I was told I would not be refunded and to go home I would need to purchase another ticket. Absolutely shocking! Delta: 1) did not communicate with itself about the connecting flight being delayed. 2) when explicitly asked to notify the gate refused to do so. 3) when I asked to go home and be refunded was told I had to buy my own ticket home and no refund so it is cheaper for me to sit here in the airport, fly to St. Louis, then fly back to Toronto.