Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1719 reviews
5/10
3 star Skytrax Rating
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10/10

Delta Air Lines customer review

(United States)

DL1467 13 Mar ATL-SAN. Flight operated with 767 equipment. As with all DL west coast flights medallion upgrades limited to a very few high Diamonds (I am a platinum medallion and was about 17 on the list for 5 upgrade seats). However the Economy Comfort seat was quite comfortable but more importantly the inflight service was superb. Flight time was 4hrs 15mins and the somewhat senior cabin crew provided non-stop service. Two drink runs water in between and a flight attendant always in the aisle. Special requests fulfilled graciously. This was true Delta service from the heart and was to me a benchmark of what DL can be. Even though I am a Million Miler I was impressed by one of the best flights I have had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

Flew DL007 from DXB to ATL. I have traveled this flight 12 or more times. Most of the time my experience is always positive. This specific trip the IFE was not working very well for the first 3+ hours of the flight. They had to reset the system about 4 or 5 times. I was seated in 44J (Exit row window seat). I always sit in Row 44 which is the row with nothing in front of you. I am a frequent flyer so I have this option. The food was decent. The mid flight snack is normally just a turkey sandwich and a mini banana. You can normally get one drink with your meal just ask for it. The flight attendants are very kind every time on this flight. Sometimes you get a joker too. The bathrooms always become quite disgusting but that's understandable on a 15 hour flight. I enjoyed my flight but will be flying Business class with my miles next flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

Flew CZM to ATL. We were supposed to leave on 28th January but didn't end up leaving until 30th January. This obviously wasn't the airlines fault so you cannot give them a worse score for the weather. We were complimentary upgraded to business class on this flight but since the plane had landed the night prior they didn't have the hot meal we received on the way down. They did however give us all the cookies and chips and any other snacks they had. Along with liquor. The seats were very comfortable and the flight attendants were very courteous. Overall a great flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

Rochester to Ft Lauderdale through Atlanta 3/6/14 - 3/9/14. I was very happy with two aspects and unhappy with one. We taxied from the gate in Atlanta found there were tornadoes in Florida and turned back to the gate. The speed with which we were told what happened and with which Delta decided to bring us back to the gate were beyond anything I've recently experienced from the airlines. I was very impressed with the kindness and quick solution when I got home after the trip realized I left a book on the plane called the airport held it for me and I got it back two days later. My one complaint was with the one hour line to get through TSA at 5 am March 9 in Ft Lauderdale-I think Delta blames this on TSA. Overall very satisfied with Delta.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Delta Air Lines customer review

(United States)

PHL-CDG-PHL on a Boeing 757ER. Went on a family vacation to Paris back in July 2013. Leaving Philly the flight left on time at 9pm and got to Paris 30 minutes early around 10.15am. Flight wasn't full so I went to an empty row to lay down for the almost 8hr flight. Each seat had TV's in the headrest and the plane had wifi but flying over the Atlantic ocean the wifi didn't. The food served wasn't the best and the complimentary breakfast was a joke they gave us OJ a banana and a blueberry muffin. Leaving Paris we had an hour delay because of a storm and when we finally boarded the plane we had another half hour delay because a family of 10 had a virus and were all forced to get off. My original seat flying from Paris was changed without any notification prior to the vacation. Luckily my mother checked the flights each day to make sure nothing bad happened to our flights. The flight was full minus the family who got kicked off the plane. For the almost 8hr flight you would think they would use a 2 aisle plane instead of one. My TV didn't work. For long haul flights I doubt I'll take Delta again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(Canada)

Feb 25th flight DL4884 DL4938 / March 4TH DL5355 DL892 DL4682. I had not ever flown with Delta before last week. I have been very impressed with the customer service as well as the price. Atlanta airport was daunting first time round but the second visit was much easier to work through.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(Germany)

CDG-MIN-DFW - great service - nice staff - managed to get me and my luggage in an 1 hour connection (got on the plane 15 min before take off).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Delta Air Lines customer review

(United States)

Flight 2395 PBI-LGA on a MD-88 aircraft on July 30th. Only positive was an on time flight. Thankful this flight wasn't any longer then it was. Experience was awful and I felt very unwelcome as if I was an inconvenience. Flight crew were young and seemed new to the airline industry. I assumed they'd be into their job and enthusiastic I experienced the complete opposite. No hello or goodbye while entering and deplaning the aircraft by any crew member. Ticket scanner while boarding was not working so the rude gate agent was checking the tickets by hand. Crew rushed through the safety announcement and we were in the air within 5 minutes. Ok legroom however the armrests where painful to rest your arm on. Restrooms in rear were out of order leaving everyone on the plane to have to all use the one restroom in first class. Took about 30 minutes to receive my luggage at baggage claim. Overall not a pleasant experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

I have flown Delta for years because I live in metro Detroit. I am a frequent flyer and am in many ways "stuck" but after this experience I am going to find an alternative. I am sure my business does not matter however I think if one person tells one other and so on perhaps customers can have a voice! It is a shame that people cannot be treated better!
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United Kingdom)

I was travelling with my teenage son and 3 others on a flight to Boston. We received excellent service from everyone. The attendants encouraged our tall teenage boys to move to seats with more legroom as the flight was not full and supplied them with all the refreshments they asked for with a smile. They gave us great advise for when we landed. Extra cups of tea were not a problem and also came with delicious cookies! Our return flight a week later was even better with the same crew who were interested in our trip and how we had got on with the snowstorms. They again encouraged us to move for more room and once again all refreshments were served with a smile.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes