Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1663 reviews
5/10
3 star Skytrax Rating
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Delta Air Lines customer review

(United States)

We left unreasonably early (6 hours ahead) to drop off our rental car and to accommodate the weather. While on route to the airport Delta left a voicemail that our flight was delayed so we would miss our next flight home. He looked up another potential flight and asked if we were able to make it to a flight that should have been boarding as we spoke. So it seemed unlikely that we would make it but it was delayed. So we rush to get to that flight make it to our next stop and are now hours early for our next flight. We head over to Delta and ask if there is any way possible to leave on an earlier flight home because it was not in our plan to be so early and sit at an airport for 5 hours. They could not accommodate us for an inconvenience that was not our fault without an extra charge of one hundred dollars. I'm not satisfied with my service from Delta Airlines to say the least.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

I had to make a last minute trip (same day round-trip) to SFO from LAX on 12/12/2013. I have not flown in economy in years except for Southwest but chose Delta as their price was much lower than Southwest (first class not worth it for this short of flight in my opinion): I booked this trip 10 days in advance. While these flights are branded as Delta they are operated by Compass. I must say that this is an excellent product! My flight to SFO which left at 7.00am left on time and arrived early. In addition a light breakfast snack was served. This flight was half full so I asked for and was given an extra snack to take with me. This kind gesture saved me from having to purchase lunch later. The flight back left SFO at 5.00pm and arrived back on time. This flight was full but the same professional service was received. That being said a snack and drink service helped make a really long day end well. These flights are operated by EMB 175 planes and there are no middle seats only window or aisle. Besides the great price service and on time performance I would recommend this trip as there are assigned seats and clearing security at the Delta terminals in LAX and SFO is much quicker than the Southwest terminals at each airport. I still love Southwest but on this route I have now found a better airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Delta Air Lines customer review

(United States)

Boston (BOS) to Atlanta (ATL) to San Francisco (SFO). I was originally supposed to fly from ATL into SJC (San Jose) but was later rebooked Dec 6th and Dec 7th. I missed my connection because the plane was first over- fuelled then under-fuelled and then there were issues with the "paperwork." In Atlanta I was forced to call Delta call center (huge lines to speak with customers representatives on site) to rebook my flight was asked to hold for 30 minutes. When I called again they told me I was holding for no reason because the representative had hung up on my call. My bag is also missing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Delta Air Lines customer review

(United Kingdom)

Outward Manchester UK to Miami via Atlanta 5/12/13 and return from Fort Lauderdale 12/12/13. Flight booked in May for a 13/12 return. One month after booking the return ATL-MAN was cancelled by Delta. Automatically rebooked on a flight for the following day. Delta refused point blank to compensate for the inconvenience and extra nights accommodation. As such we chose to fly back a day earlier then our original plans. My request for compensation was a free upgrade from economy to economy plus on the return Atlantic flight. Simply had the terms and conditions quoted to me. Online check in is a joke. Had seats allocated together on each flight but on clicking the change seat option you will find all other seats marked as unavailable. Options were available to upgrade however at a cost. Our expectations for the flight were therefore low on boarding. However both pleasantly surprised with the flight and service. Transatlantic flight on a B767-300 which featured personal seat back TVs. Good choice although the music channels were a little mainstream for my preference. Food more than OK. Plenty of soft drinks offered and alcohol with the main meal. The return flight was on an older model and featured overhead TVs which didn't matter too much as it was an overnight flight and a good hour shorter in travel time than outward. Both internal flights on a B757-200 were adequate. Seat pitch for all four flights was fine typical of an economy flight. Professional cabin crew on all sectors flown. Touch of humour with the Christmas 2013 flight safety video - certainly kept you watching it. All four flights were full in all cabins all had on time departures and arrivals. Apart from the attitude towards a cancelled flight no issues at all with Delta and would certainly fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

ATL-JFK Thanksgiving week. Despite Diamond status I was with 2 family members so no upgrade O/B but still managed Economy comfort. Pretty good for 2 hour flight although no IFE. As it was thanksgiving I expected the worst but flight took off on time and landed early. On the return all 3 managed to get upgraded to first. Again pretty good for Thanksgiving Sunday. Landed on time bags already on belt by the time we hauled ourselves from E terminal to bag claim. Overall not bad apart from the price ($500 r/t each) but again it was thanksgiving!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

MSP-JFK-MXP and return 4 days later. Economy comfort. First time doing this route as I prefer going into and out of Linate - Milan but short notice trip forced itinerary. Very surprised and pleased with the 767 leg (JFK- Milan) wider seats and quieter cabin than the A330's used on MSP-AMS. CRJ 9XX on the way out a bit small for a 2.5 hr flight A319 on return bigger but noisy. JFK transfer a bit of a hassle with on-going construction but new terminal is nice improvement. MXP was a pain to exit on return. Overall Delta experience is improving and remains a decent choice from MSP to Europe. I still prefer Linate over Malpensa at least for now.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

ONT-SLC-CDG-AMS-MME on 2-3 December (some of the flights were on AF and KL metal but it was a Delta ticket with DL flight numbers for all the segments). An unremarkable and hassle-free journey: all flights were on time the vegan meal I requested for the transatlantic leg was there and both I and my suitcase made it successfully through three quite tight connections (though if I hadn't been able to use the Priority lane at CDG as a result of being a Flying Blue gold I don't think I'd have made that one). Delta's refurbished 767-300ERs are a vast improvement on the previous cabin - they're now even nicer than the ex-Northwest A330s. The legroom in economy comfort is such that at 201cm tall I didn't feel cramped at all and the reading light actually lets you read without eyestrain. My only beef here is that the IFE was virtually unviewable because of the constant stream of PA announcements throughout the flight that kept pausing it. After an hour of trying to watch a movie I'd only seen about 20 minutes of actual footage and when someone came on the PA yet again to tell me in French that Delta extends a special welcome to Skyteam partners etc. I gave up and read a book.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(United States)

I started flying Delta about a year ago and surprisingly there wasn't much to complain about. After reading a few reviews I was a bit sceptical but I flew them from SIN-NRT-JFK and I enjoyed the flight more than SQ. The flight attendants were warmer and friendly while we departed on time and on schedule without delays. The legroom was better than SQ and was worth the extra cost. The food although small in portions was not as bad as I expected. Overall I would recommend flying Delta.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

ATL-LGA-ATL first class. Very motivated crew on both flights who seemed genuinely concerned about the well-being of the passengers. Catering was adequate for a 2-hour flight although the meal uploaded in Atlanta was of better quality than the one served on the return. Return flight was delayed by 1.5 hours due to mechanical issues but the crew handled it well and tried to assist passengers with connections. Seats somewhat cramped and no IFE on the A320 and A319 I flew on but I was favorably impressed with the crew.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Delta Air Lines customer review

(United States)

DL 80/81 ATL-BRU-ATL. Spent a lot of money to fly in Business Elite. Seats comfortable (lay flat) and entertainment system has an amazing selection of options. Food however was so salty and so processed that it was pretty much inedible. Crews on both flights were quite senior and offered good levels of service being most accommodating. However they all lacked a sense of warmth and welcoming. I am a big fan of Delta Air Lines but these flights were somewhat disappointing primarily due to the poor quality of food and beverage provided in both directions.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes