Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1867 reviews
5/10
3 star Skytrax Rating
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5/10

Delta Air Lines customer review

(United States)

In September I flew Delta round trip Detroit - London - Detroit business elite class on planes with the lay-flat seats. Let's be honest and call them "pods" not seats. These plastic "pods" must be the most uncomfortable cramped seats ever designed for an airplane. I am only 5'1" weigh 125# and even at that small size I felt wedged into a narrow hard space. Seats are narrow hard moulded vinyl and there is absolutely no room for anything. Couldn't even figure out where to store the provided quilt and pillow. Sit on it? Put it on the floor where it immediately becomes wedged under the seat or you have to walk on it to get out/in your seat? Fold out trays are tiny and almost useless as are the provided "pockets" (shallow moulded indents that won't even keep a bottle of water upright) for magazines books papers bottled water etc. Attempting to stand up or leave your seat is a major challenge. Apparently the expected protocol is to wedge yourself into the "pod" and not move for eight hours. Never again!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Delta Air Lines customer review

(Australia)

Flew SYD-LAX 1 Oct and returned 13 Oct - After reading reviews online I was a bits hesitant to fly Delta but was pleasantly surprised by the airline. Found the service to be quite good food had a good variety and all meals were served hot. Also good idea about placing the snacks out for passengers to help themselves. Great choice of movies and TV shows to pass the time. Seats were a little uncomfortable but overall a good experience and would definitely fly Delta again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Delta Air Lines customer review

(Australia)

Worst business class I have ever travelled on. The product provided on my trip from LA to San Jose is nothing close to what is represented on the Delta website nor as described in their inflight magazine. We had expectations of lie flat beds on the last leg of our long journey from Melbourne (Australia) to San Jose Costa Rica. To make matters worse this last leg with Delta was an overnight flight - so we had been travelling in excess of 24hrs before boarding Delta. What a disappointment to find we were on possibly the oldest aircraft I have flown it had a 2 person bench seat format with an individual backrest that only slightly reclined. The inflight food service was lousy (very similar to an economy meal on a domestic flight). Then to top it off there was a Dog (yes a canine) sitting / sleeping in seat 1B right next to us! There was no insert entertainment system there was a very old box TV hanging from the ceiling in the aisle which from Seat 1D I couldn't quite see very well.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Delta Air Lines customer review

(Australia)

Went from LAX to Sydney. Staff rude food awful. Only good thing was premium economy seating. The seats were hard - no frills but extra leg room. Worth the difference but would not fly Delta again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Delta Air Lines customer review

(United States)

Flew GSO-ATL-SLC-PHX/ LAS-DTW-GSO on a paid First Class ticket - cost only 30% more than the coach ticket and well worth it. DL is working hard to be a serious airline and it's mostly paying off. All flights were on time and generally the service and food very good including a new beef enchilada (really!) lunch item that was excellent. The omelette breakfast out of LAS however- not so much. For me the biggest issue with DL is the age of the fleet. Both long legs were on vintage (25 years old plus) 757s with no modern amenities except pay for WIFI. These old ships showed their age throughout including (my pet peeve) dreadful bathrooms no entertainment whatsoever and old style overhead bins. The one flight with no first class section was aboard the dreaded CRJ200 for a 90 minute flight.. DL generously assigned seat 14A with a GE engine seemingly in the next seat. When will the airlines fulfil their promise of dumping these dogs altogether rather than just moving them from one fleet to another? Overall though satisfaction delivered.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(United States)

JFK-FCO return Business class on Sept. 25 - Oct. 5. on A330 - this is the best business class seat by far. Seats newly configured 1-2-1 with easy aisle access. Seat controls entertainment system electronics all user friendly. Lots of entertainment options viewed on a 16-inch flat panel screen. Exceptional service and excellent meal choices.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Delta Air Lines customer review

(Brazil)

Have just arrived in Rio de Janeiro from Miami with a change of planes in Atlanta. From Miami to Atlanta pilot did not even announce the flight duration. From Atlanta to Rio service was certainly not bad by U.S. standards. IFE was good-managed to watch a new release in my personal screen-while alcoholic beverages were also complementary throughout the flight. Arrived on-time in Rio de Janeiro only to find-out that my luggage did not make the tight connection in Atlanta. All in all certainly an acceptable trip and would do it again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Delta Air Lines customer review

(United States)

Just added Delta to the airlines that I will never fly again. American was the only one with that recognition previously. Booked flight for two from Des Moines to San Francisco and return. Outgoing flight was as planned and no problems. Noticed when I checked in the day before flight that return connection from Minneapolis to DSM had gone from 1 hour to 3+ hour layover. Just tried to change departure time from SFO to Minneapolis so flight would make more sense (1 hour layover). Said they would be happy to for $235! I make sane rationale reservations with "standard" layovers and airline changes (or cancels) a flight doesn't inform me and after I learn about it and try to make sense of the booking again they are happy to change for additional $$$. There is something very wrong with this picture. In the future they have 2 empty seats from my wife and me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Delta Air Lines customer review

(United States)

Honolulu to LA. Lucked out with an internationally equipped aircraft for this normally cramped flight. Great lie flat seat wonderful crew decent meal and excellent entertainment. The B767 business elite made the trip a pleasure but why does the dessert come on the tray when there is plenty of time to do a separate service? This is a pet peeve of mine makes the service seem pedestrian.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(Australia)

Flew SYD-LAX-MNL. All flights were on time aircraft were clean staff very friendly food satisfactory lavatories well maintained and inflight entertainment stable with a great selection of choices. Safety was adhered to throughout flights. Check-in was smooth. However LAX could have more staff support during the check-in process. Baggage arrived promptly after each flight. Will fly Delta again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes