Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1880 reviews
5/10
3 star Skytrax Rating
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9/10

Delta Air Lines customer review

(United States)

DFW-ATL-RSW DFW-ATL in Economy Comfort and ATL-RSW in Economy. Checked in online and it took less than 5 minutes to get through DFW security on a Saturday morning. I was greeted by a friendly gate agent who smiled while welcoming me onboard - what a concept for a domestic airline these days. Onboard the FAs were equally pleasant with the First Class FA even offering to hang the coat of an Economy Class passenger. Snack choice consists of peanuts pretzels or Biscoff - while this isn't much it's still more than you get on any other domestic airline. First leg arrived nearly 20 minutes early and the transit in ATL was painless though keep in mind it is a very large airport if you have a tight connection. Boarding was delayed slightly on the second leg to RSW though we pushed back only a few minutes late and arrived 5 minutes early. This flight was not full and the FAs were once again cheerful while performing the beverage service (but only pretzels this time and no Biscoffs). Captains on both legs kept us well-informed with regards to our route and progress speaking to passengers twice on both legs. Overall I couldn't ask for any more from a domestic flight in coach.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Delta Air Lines customer review

(United States)

Disappointed traveler. Travelled to Europe via Delta and experience was not good. From terrible food to constantly moving seat assignments unless we upgraded to secure seats together. Food was not very good - service from JFK to PDX was non-existent. I would not recommend this airline and will avoid in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Delta Air Lines customer review

(Brazil)

GRU-JFK business class JFK-SEA and LAX-ATL in first class ATL-GRU in business class. Biz class in 767-300s was great lie-flat seats. 1-2-1 configuration. First class was standard. 757 for JFK-SEA not spacious but felt roomier than in the domestic 767 from LAX-ATL (2-2-2 in first class). Food on all flights especially the international legs was good. Having priority check-in at LAX was especially welcome as I didn't have to take my bags over to the checked bag x-ray station. I didn't need the allowance of 3 checked bags up to 70 lbs for biz class to Brazil but it can be a plus. Service was good especially on the international legs. We chose Delta because it cost less than American or United for this trip. Delta's requirements for using frequent flyer miles is worse than the others but the flights were very good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(United Kingdom)

Four flights with Delta LHR-JFK-TPA_ATL-LHR all flights departed on time seats were comfortable and plenty of legroom including the internal flights food typical airline beef chicken or pasta ok and just about edible. Entertainment was very good with large seat back tvs good selection of movies and shows plus a number of games music selection was disappointing and more variety is needed there. Cabin crew worked hard doing numerous drink runs on the international flights beer and wine is free otherwise about $6/7 for internal flights. I like Delta and would fly them in future if their prices remain competitive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(Canada)

My wife and I flew first class from Fort Lauderdale to La Guardia on October 27 2014. What a pleasantry that experience was. We flew first class and was extremely pleased with the service and with the attendants courteous manners. The meal we had was hot the drinks were served promptly and we were always asked if there was anything else they could do to ensure us a pleasant flight and comfort.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Delta Air Lines customer review

(United States)

12/3 flight 1215 Boston to Salt Lake City. Flight 1674 Salt Lake City to Portland (Oregon). I flew Delta for the first time traveling in first it will definitely be the last. Completely inattentive flight attendants no personal service of any kind - about the only "perks" of first were express lines for security and a mass produced meal. In flight received no attention no offers of anything to drink - in fact felt completely ignored.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

Took Delta flight from Atlanta to Salt Lake City. I have been flying fairly frequent for the last 10 years and this is the worst plane I have ever been on. The flight is just over four hours and the isn't any form of entertainment not even the really old TV's that 25 rows share. I purchased the gogo inflight wifi that cost me $15 for the four hours and it barley has enough speed to check email. You can definitely forget streaming anything or play any game or app that requires the internet. (I tried) The air conditioning was apparently broken as well because it is about 80+ degrees in the plane. Worst flight/plane I have ever been on. I was on more advanced planes 10 years ago. Staff came by one time to offer any drinks or refreshment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

I flew from Madison-Detroit-Paris-Pisa and return through Rome. On the way there the short flight from Madison was quick and on time. Had plenty of time in Detroit (even though its not the most exciting airport). The transatlantic flight was operated by Air France 777. Excellent as usual. Other short flight to Pisa was okay. Nothing special. On return we rode an A330 from Rome to Detroit. My brother and I had window seats and IFE systems were great. Food was as good as any other airline (though not better than Air France). In Detroit had 2 hours until connection and everything was smooth. Overall great seats food and IFE's both ways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Delta Air Lines customer review

(United States)

Flew from Huntsville AL to Atlanta and then to Hong Kong via Seattle. Then returned from Sydney via LAX. On three of the six legs of this trip Delta rearranged our (long in advance) seating. We were notified only once (the night before our morning departure). Supposedly a "service animal" was needed in our Economy Comfort seats on the ATL to SEA leg. I understand and accept that. But when we boarded the occupants of the seats we had originally booked the occupants were young and apparently in good heath. No sign of a service animal. I will never again purchase Economy Comfort when it doesn't seem to mean anything and is quite expensive. Also I will do everything I can to not fly Delta in the future. Finally I will tell my story again and again every time I can so that others can be fore-warned.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Delta Air Lines customer review

(United Kingdom)

LHR-JFK-TPA-ATL-LHR. All flights departed on time seats were comfortable with reasonable legroom especially on the internal flight food was typical airline beef or chicken and a pasta on the return leg free beer and wine on the international flights liquor payable by debit or credit card only. Entertainment was very good with seat back large screens and a good selection of movies and TV shows I felt the music selection could be improved by more choice. I have flown Delta 3 times now and find them a good airline and reasonable fares I hope to book my next flights with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes