Delta Air Lines

✅ Trip Verified | We split our time between France and US. So we fly quite often between the two, and we also travel a lot for leisure. So we decided to use around the world tickets, the advantage being it allows you to make stops, change flight schedules etc. without penalties. Additionally, we opted to go Business class with 1st class flights with the latter being carriers who do not have business class. There is an unspoken expectation that if you upgrade, you will be allowed to use the lounge. Long story short, wrong. We flew from Paris to Detroit. Stopped in Detroit, MI for a few days, then flew to Reno, NV. We were able to use the business lounge in Paris, but not able to use the business lounge in Detroit, stating that we could only use it if we continue on to Reno on the same day. Or basically flying continuously around the world? WTF? I am not trying to be entitled or ask for special treatment, but when you pay for business or first class tickets, there is an expectation that you can use the lounges. So I tweeted to Delta and they asked me to PM them with my complaint/feedback. Response I got, it’s basically their policy, and they’re not making exceptions. Again, I was not asking for special treatment nor do I feel as though I am entitled, but there is an expectation when you pay 3-times that of economy. I write this to let other’s know, because you have choices for around the world tickets. I like flying business because, call it paranoia, but I like being at the airport early so as not to miss my flight, and having the comfort of these lounges. Delta really needs to look at their “around the world policy” as it relates to usage of their lounge. This is the response I got from Delta. “Thanks for your patience, Randy. I have further reviewed policies and we strongly enforce these guidelines. Please know we regret the disappointment as we value your business and choice of airline. Applying for the Delta American Express Card or buying a Membership is also another option. You can find further details on the link I provided for you earlier. *AST” If using lounges is important to you, then please check the individual airlines policies first.

✅ Trip Verified | I’ve never written a review before but service was so terrible I vowed to write to Delta. My wife suggested this forum. I have flown all over the world and there are always small problems. This was different. This airline flew me to my destination and then back to Seattle without any explanations. No offer of hotel or accommodations. Just a long stay in the airport with a "too bad, so sad attitude by staff". Also destroyed my luggage in such a way to completely remove an entire corner. I will never ever use this airline again. Worst flying experience ever.

Not Verified | Delta service quality and customer care has fallen of a cliff. I am a Diamond 1.5 million miler and I fly at least 4 flights with them every week. So I have s lot of experience to compare. They say they appreciate loyalty but they sure don’t show it. And they certainly don’t seem to appreciate those who don’t fly as much. I get better service on American as a Platinum frequent flyer than I do with Delta. Hello American!

Not Verified | Portland to Seattle. Special thanks to all the staff. While it was a very short flight I had been feeling ill and was given special attention by staff who checked on me constantly and helped me with the luggage and information. You have all been truly amazing and I cannot thank you enough.

✅ Trip Verified | Denver to Detroit. Wow am I upset with this airline. Staff at front desk told me to not worry about missing my connecting flight as I had plenty of time. Here I am still sitting on the plane. They told me 20 extra minutes due to snow preparation. 30 minutes later I have not gotten an update. Will be missing my connecting flight during a very emotional time for my family. Never ever again will I fly this airline that could care less about their passengers and where they need to be

✅ Trip Verified | New York to Charlotte. I will never fly Delta again. The trip out was a nightmare. The trip home was even worse. The attendant had an attitude and raised her voice at me. The bags that are considered carry on and were not a problem on our Delta flight out are now an issue and we were told we should have paid to have them checked. Never again. Flying isn’t a cheap venture and I will go spend my couple hundred dollars elsewhere.

✅ Trip Verified | Jacksonville to Atlanta. Good: seats were surprisingly spacious; actually had some foot room. Plane was clean and seemed fairly new. Poor: original flight delayed; caught another flight. missed connecting flight even though they said: “connecting flight knows you have landed. It is possible they will wait for you, but go fast!” We did. Ran all the way to tram!train then to connecting gate. Delta man at gate was rude. Just kept saying “plane is gone” (sign said now boarding). We almost fainted from running. He never even looked at us. Just kept repeating “plane is gone” as we tried to catch our breath. Did receive overnight accommodations after asking. We felt we (the passengers) were quite an inconvenience to the man at the gate.

✅ Trip Verified | I was flying from Boise to LAX with a layover in Salt Lake City flight 1211 nov 28 departing at 8:25 which gave me 45 minutes to catch the connecting flight. Delta had one delay after another, but fortunately I received a text that flight 1211 was delayed to 8:40. Our plane from Idaho landed at 8:15 and I made a mad dash across multiple terminals and arrived at my gate at 8:21. The plane door was still open and I saw the last few people enter the plane and the attendant said I was too late. In short. The flight attendant saw me, ignored me and was very rude when I approached her. She made no effort to accommodate me and simply scheduled me for a flight arriving at almost midnight. Both attendants were a disgrace. I had a horrible experience with Delta, between delays and rude people.

✅ Trip Verified | Atlanta to Newport News. On boarding the aircraft the pilot stated that there a possibility of turbulent weather entourage. For that reason it was unsafe for beverage service an all flight attendants would remain seated. Into the flight we noticed First Class was served snacks and multiple beverages. The remainder of the aircraft was offered water after First Class was done. This is wrong we had paid for our Premium Economy upgrade.

✅ Trip Verified | This airline severely mishandled the winter storm that came in. For starters, a message notifying of my delayed flight was not sent until I was on my way to the airport, a trip about 1.5 hours with the road conditions. I arrived about 1.5 hours before my flight departed, so this was less than a 3 hour window. About half way to the airport, I was notified of a 2 hour delay. This was understandable given the conditions. However, Delta kept pushing back the flight at that point in 1 and 0.5 hour increments all the way until 5:40. In this time, all I could do was wait. While Delta did provide food for the many people waiting, it certainly was not very good (cheap pizza and water) and not enough for everyone. They even ran out of plates for people. Finally, when the plane arrived, the passengers were told that the crew could no longer work, and we were forced to wait another 3.5 hours while they tried to find a crew. Given they knew about this storm and the delay, they should have been aware of the crew's inability to work more hours and have a standby crew ready. After finally boarding the plane at 9pm, almost 12 hours after arriving at the airport, the passengers learned we still didn't have a co-pilot and were forced to wait another 1.5 hours. Even after finally landing it took an additional 10 minutes than normal because there were problems getting the hallway for people to get off to work. Overall these delays cost me over 13 hours, and I missed a class and a fairly important meeting. This management is inexcusable by an airline, and now I know to avoid flying Delta when possible.