Delta Air Lines

Not Verified | Raleigh Durham to Detroit. Got to say that the service is horrible. I can't get over the fact that the flight was delayed twice leaving RDU. This is known by the airline yet zero effort is made to make connections. We made it to the gate with 10 minutes before take off. Plane at the gate and no agent around. That is the first issue. Why is no one at the gate? I have to track down an agent. They should have been waiting for at arrival. Next she speaks with the gate agent while he is closing the door. I am a customer service manager, this would not be at all acceptable in my industry. Worst ever. I feel as though the airline broke their contact and left me the passenger out in the cold.

Not Verified | Burlington to Nassau. Absolutely the worst ever! We thought we were in First class what a joke! Rude employees, they ran out of meals. Flying with Delta was a horrible way to start my vacation with my husband. The first class is not separate from coach so if you are flying do not waste your money, fly another airline.

✅ Trip Verified | Montego Bay to Atlanta. Air France flight operated by Delta. Our flight on November 12, 2018 was planned for 4:42pm. Due to a technical issue, the plane didn't take off and another one was sent from Atlanta. The so-called "rescue" plane didn't take off from ATL before 8pm and we only left MBJ at 00:15 on the 13th. In consequence we spent the whole day at the airport (we arrived at 2:15pm). We weren't offered to stay in a hotel close by and I even had to ask the staff for something to eat. We landed in Atlanta around 3am and were charged a no show fee at the hotel. We also had to pay for the transport to the hotel as airport shuttles don't run at this time. AF customer service that's supposed to take care of that refused to compensate us as it is a US company operating a US flight. Doesn't matter that we booked from Air France. Is it really our problem that they delegate the flight to a partner? Even scarier: that "technical" issue was apparently a leak that prevented the plane to take off, however the plane just flew from ATL. So, there's no customer service but there's also no maintenance!? Cheap ass airline we will never fly again.

Not Verified | Greensboro to Atlanta via St louis. On this trip, I arrived on Greensboro nc to start my flight, I didnt notice until I was at the airport that my extra luggage was severely damaged (possibly from my last flight with delta), however I did not mention that to them because I didnt know if they did it or the bag was just worn. So the lady took my bag and said she would tape it and send it to St Louis, my final arriving spot. After leaving Atlanta and getting to St louis, they had my bag beside the claims department, no surprise because I had a stop in Atlanta. When I told them I was picking the bag up they wheeled out a brand new luggage with tags on it of 160.00 and said Merry Christmas, we want you to travel safely next time. I was in shock, o had never said a word to them about my bag. Not only did it make my day and Christmas, it totally turned my neutral thoughts on Delta, and they made a customer that will continue to use them, and I will not forget what they did for me. Thank you Delta for a kind and generous act.

✅ Trip Verified | Seattle to Salt Lake City. I had a terrible experience. Delta made me check in my carryon bag and I have had traumatic experiences with this in the past. I was then seated in a row behind my partner when it could have been avoided. Probably just wanted us to pay the extra fee. I am outraged.

✅ Trip Verified | Atlanta to Houston. My family and I experienced unprofessional customer service by the flight attendants of this flight. My family and I had a very rough ten hour trip on our first flight since we had a connecting flight from AeroMexico to Atlanta. We did not expect this type of treatment. During the one hour flight from Atlanta to Houston we experienced behavior that consisted of loud conversations in the back of the plane and rude responses when ask to be attended. By rude responses we would be answered with words such as "cool" and "move". At some point my family and I didn't even want to be approach by them, that's the kind of discomfort we felt to display towards them. The pilot on the other hand gave us a smooth flight and accommodation.

✅ Trip Verified | Orange Country to Seattle. An employee at Santa Ana Airport Delta check-in whose rudeness and customer service were to a point that is ridiculous and unacceptable. She rudely explained to me they had to check every higher class guests before me, so I kept waiting. A while later a third employee came out (now there were 3 lines) and signaled me to come up. Not longer than four seconds after I came up, the other agent proceeded to cut off our conversation and almost yelled at my face, "I already told you many times we have to help all higher class guests before you, why do you keep asking." And let's not mention customer service yet, even on the normal basis, politeness between two humans, she does not have! A customer does not deserve basic polite interaction between humans, because of economy class? Thanks very much Delta, I will most likely not fly with you again to avoid headaches like this.

Not Verified | Travelled from Tokyo to Honolulu on Delta Air Lines Boeing 767-300. It was about 7 hours flight. A comfortable one - Staff was nice and courteous - food (AVML) was good, well the choice could have been better but then it is all personal - and most of the facilities including entertainment were also good. The seat spacing was okay but then you have to adjust somewhere when you travel economy. Checkin facilities were also up to the mark. On the whole the experience was good.

✅ Trip Verified | Paris to Raleigh Durham. Flight left and arrived on time. Cabin crew was professional and friendly. Pilots provided flight info and alerted passengers when turbulence was expected. The flight attendants handed out a printed flight schedule and menu outlining when services would be provided and they followed through on this. Lunch had three options, mid flight snack was a warm chocolate chip cookie and two options for pre-arrival snack. During the flight, the attendants came through three or four times to offer water. At the end of the flight, flight attendants came through the main cabin thanking passengers for flying Delta and handing out candy. The experience was very nice and a cut above the Air France flight we had from FRA to CDG to connect with this flight. In-flight experience noticeably better than other legacy carriers I have flown in the past year. The flights to FRA (RDU-DTW then DTW-FRA) were also good. Delta has a new safety video which also presents a very positive image about travel and connecting with family and friends and is very nice to see.

Not Verified | Raleigh Durham to Detroit. I understand weather delays but, you shouldn't have your customers sit on a plane for 2+ hours after being delayed 2 hours and seating at the terminal. You should have better communication with the airport and ground crew. This is just overall terrible customer service.