CSA Czech Airlines

✅ Trip Verified | Kiev to Paris via Prague. I'll never book a flight with that company again. I had a transfer in Prague and missed my connection because the airport had open only one security checkpoint and we had to wait for a long time, but the company refuse to refund my ticket or find me a new one (even though we were like 15 passengers in the same situation), and I had to buy another one to get back home. Now, it has been one week and I still don't know where my baggage is, I have had no news of it whatsoever. I filled all the online forms I could find but received no answer. I also tried to call them every day since my missed flight but though the general helpline answers quickly, the number they give me for my lost baggage doesn't seem to work - nobody answers anyway. I have tried everything, even going to Paris airport, but nobody knows anything about my baggage, which is really annoying as of course I had all of my clothes inside. So if you think that a low cost company is a good idea, think again!! In the end, I have spent more than twice the amount I planned for that flight, between booking a new flight, a new bus after that, and now being obliged to buy new clothes.

✅ Trip Verified | Helsinki to Prague. My experience with Czech Airlines was thoroughly unpalatable, I wonder how they can be part of the SkyTeam at all. Not only was the flight running late, the plane itself was an extremely old and poorly configured 737-400. It was immediately clear that passenger comfort was of no interest to this carrier given that the air conditioning vents were not aligned to the seats and the pitch of the seats themselves were so narrow so as to replicate the feeling of a sardine can. Service aboard the plane was unspectacular and ambivalent, but not offensive. There was no effort to "wow" the passenger at all. I most certainly would recommend arriving in Prague by any other airline available.

✅ Trip Verified | Prague to Stockholm. I am really displeased with the way Czech Airlines mismanaged my flight today and denied me a seat I had booked and paid for almost a month ago. I had my boarding pass in hand and just before my amazed eyes, I was asked very rudely to step aside while two other passengers were given way and let on the plane. My calls for help - and later cries of frustration - got nowhere. Instead I was asked to take a flight the next day! I tried to explain that I had to be at work the next day to no avail. The people from your airlines kept me waiting for almost two hours before sending me to the residence next to airport with food vouchers! I am now feeling desperate and upset and experiencing serious panic attacks as I am not sure what is going to happen tomorrow. It seems to me that I have been trapped here in Prague and there is absolutely nothing I can do. Who is going to compensate for all the emotional distress and professional as well as financial loss I am bearing?

Not Verified | Prague to Kiev. Nothing much. The plane wasn't very clean. The seats are not the most comfortable. The water was carried out only once and only before landing. The plane was 1 hour and 30 minutes late. The service was ordinary. It could have been better.

✅ Trip Verified | Amsterdam to Zagreb via Prague. The flight was operated by Smart Wings, they did not have anything on the menu on aircraft. After a one hour delay we spent an additional hour sitting in the aircraft. The delay caused missing my connection flight and arriving to my destination 12 hours later than planned, missed out on work etc. No answer from them, I have been waiting for more than a month. I have never had such a terrible experience and service, will never fly with them again.

✅ Trip Verified | Amsterdam to Prague. The departure was delayed by just under 2 hours with no information sent in advance - one found out only at the airport. Check-in facilities lacked a simple swift baggage drop which with only 2 or 3 desks being open contributed to a longer than expected queue. As we were boarding, we noticed our seat allocation from check-in desk boarding cards differed than the one from our online check-in boarding passes with seats now separated by multiple rows (this was not communicated to us). The ground staff couldn't explain why there was a seat change and showed little care about swapping us back together. On the plane, it was very hot and FA informed they cannot switch on the AC until engines are started. Throughout the flight, the temperature continued to be unpleasantly high. At the arrival, the crew provided the least specific reason for the delay and rushed to say it was not their fault. Deplaning was through a bridge but in the middle passengers were asked to climb down stairs and get on the bus with no help provided for the elderly. Flying EZY on this route is a better choice - unless the fares are higher than the Czech Airlines prices.

Not Verified | Copenhagen-Prague return. It was a few years since I last flew Czech Airlines and I remembered them as an OK airline offering rather good quality and value for money. No such luck nowadays, since they were taken over by Smartwings company which seems to have destroyed the airline totally! Copenhagen-Prague in a Czech-Airlines-painted A319. Aircraft in rather good shape but the onboard service (BOB only) seems very strangely organised and takes forever to reach your seat - only to be told they were out of choices. Prague-Copenhagen in a Smartwings 737. One hour late, extremely cramped seating, aircraft looking worn and very dirty, cabin air quality bad and temperature too warm. Everything with this airline nowadays just looks so amateurish and cheap - from their print-at-home boarding passes to their badly cleaned cabins. Onboard announcements in english are barely understandable. And don't dream of buying some duty-free at the airport because then you'll have to pay extra to take it onboard the aircraft. This was a real disappointment. Will avoid CSA in the future! Only positive thing was that they still played Bedrich Smetana's Vltava in the loudspeakers after touchdown in Prague...

✅ Trip Verified | Milan Malpensa to Birmingham via Prague. First flight late from Milan to Prague, second flight late from Prague to Birmingham, lost my luggage - something more? Yes! After 5 days I still don't have my luggage.

✅ Trip Verified | Stockholm to Antalya via Prague. Worst company I have ever used. Two delayed flights and treated med really bad. I never use this awful company ever again. If you think about flying with this company, do not.

✅ Trip Verified | Prague to Brussels. Worst airline I have ever flown. Overpriced services and charging for absolutely everything on top of the basic ticket price. Worse than low-cost airlines.