CSA Czech Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 228 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
9/10

CSA Czech Airlines customer review

(Belgium)

BRU-PRG-BRU. Altogether very satisfied one flight with older 737 the other with new A319. Check in procedure was smooth and uncomplicated in both cases. The flight with A319 was very nice with inflight screens with maps. The flight with 737 was bit worse as it was an older plane. The food and drinks on both flights were quite well for nowadays standards on European flights. The crew both in plane and on ground very nice and helpful.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

CSA Czech Airlines customer review

(Hungary)

AMS-PRG-MSQ. AMS-PRG operated by CSA PRG-MSQ by B2. CSA flight from AMS to Prague was OK new plane comfortable seats although no food provided - only drinks and a tiny pack of crackers - a bad surprise if you've missed your breakfast. The crew were not smiling or willing to communicate reasons for a delay. Transfer in Prague airport was nightmarish: CSA apparently does not have any interactions with B2 and although the flight is codeshared B2 is handled by a different company and CSA refuses to help with making transfer happen even for a SkyPriority passenger - very disappointing.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

CSA Czech Airlines customer review

(Hungary)

AMS-PRG-MSQ. AMS-PRG operated by CSA PRG-MSQ by B2. CSA flight from AMS to Prague was OK new plane comfortable seats although no food provided - only drinks and a tiny pack of crackers - a bad surprise if you've missed your breakfast. The crew were not smiling or willing to communicate reasons for a delay. Transfer in Prague airport was nightmarish: CSA apparently does not have any interactions with B2 and although the flight is codeshared B2 is handled by a different company and CSA refuses to help with making transfer happen even for a SkyPriority passenger - very disappointing.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

CSA Czech Airlines customer review

(France)

PRG-CDG-PRG. New A320 with LCD showing the map professional cabin crew cold and hot drinks and snack. Load factor around 85%. Flight was on time. I'm a frequent flyer and I've to disagree with some comments - compared to other national carriers Czech are one of the best on European flights! I was really satisfied with this flight and I'll fly them again!
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

CSA Czech Airlines customer review

(Spain)

Madrid via Prague to Vilnius. Flights on time. Cabin crew kind. Planes very old. Seating cramped especially on B737. No food at all. On 3 hrs flight from Madrid only a tiny pack of cheap crackers. They advertise meal/snack. On other airlines serving Madrid routes over 2 hours there is real food. Even on lunch time flight same tiny pack of crackers on Vilnius route. Lot of water though. Transfer on very empty airport in Prague was efficient. But again very overpriced food outlets so we were forced to spend money for low quality meals as we were hungry. I wanted to try CSA as some reports were positive but my real experience was different and will not repeat it in the future.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

CSA Czech Airlines customer review

(Thailand)

Flying from Bangkok to Prague with the segment of Abu Dhabi flown by Czech airlines (rest is Etihad). Both flights were completely full with 85%+ and the return with 110%+ as some were bumped to C class. Its only a 6 hrs flight as usual a very comfortable flight good food and drinks. Check in at Prague a bit longer than should be due to the lack of a drop off for people who check in online. Ground staff courteous and it took no time and I had my boarding pass. Passport control was a breeze. The flight was close to midnight so many shops were closed. Going through security was OK. Id probably complain about a rather small gate area for these full flights so the hall filled up quite quickly and many were standing and a bit uncomfortable. Boarding came later and it eased it up but priority and C class passengers would have not been able to jump over the crowds to board. Its a red eye flight so no films are on just the flight route. The flights themselves were comfortable cabin crew courteous lots of drink rounds handling a fully booked flight.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

CSA Czech Airlines customer review

(France)

Flew in J last week PRG-CDG return and in both cases old plane was used with no business class seating available. Very old Boeing 737 with old repurchased Lufthansa seats used on the way to Paris with so little seat pitch that none of us could fit in and on return a charter configured A321 again without business class seat configuration and cabin class separation. Cabin crew very embarrassed about it in both cases and trying to do their best but having such a bad hard product they just can not made it up. C Class food also consisted of a very small snack which can easily be served in economy on other airlines. Not worth the price on any aspect.
Seat TypeBusiness Class
Value For Money 12345
no
1/10

CSA Czech Airlines customer review

(Czech Republic)

PRG - Tallinn. Very poor experience. CSA does not serve food on short flights - just crackers. Drink selection was very limited. Included wine but from one of the cheapest Czech brands. Recently CSA changed it's seats spacing so be prepared for very small space for your legs. IT's to the point of feeling jammed between seats. Flight was delayed by 50 minutes and CSA did not provide any assistance at the gate. CSA is worst then low- cost airlines.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

CSA Czech Airlines customer review

(Czech Republic)

Praha-Abu Dhabi-Praha. Check-in smooth. Prague's airport hassle free and user friendly (there is even a free cinema in the public area). The flight operated on a new/clean narrow body (A319) aircraft however the seats were comfortable enough for a six hour journey. Outstanding cabin crew assisting during boarding smiling and chatting with passengers. Pillow and quality blanket at disposal. Snack and rich breakfast served on the night flight and snack and tasty lunch served on the day return flight plus wide selection of soft/alcoholic beverages. Water distributed by FAs during the flight. Moving map screened on retractable monitors. Aircraft departed/arrived on time in both directions. I enjoyed the journey.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

CSA Czech Airlines customer review

(Australia)

Abu Dhabi to Prague. Clean airplane (A319) Blanket and pillow provided excellent staff surprisingly good food and many rounds of drinks. I was pleasantly surprised especially compared to the first leg (Bangkok to Abu Dhabi operated by Etihad) which flew old plane (Boeing 777-300er) and the service from cabin crew was almost non-existent.
Seat TypeEconomy Class
Value For Money 12345
yes