CSA Czech Airlines

✅ Trip Verified | Prague to Copenhagen. Flight was operated by Czech Airlines A319 (reg. OK-MEL), not with lowcost Smartwings 737, like almost all other CSA flights. Departure was delayed only about 10 minutes, we arrived on time. Staff was nice and friendly. Ordered food was so expensive (260CZK), but delicious. Aircraft was clean and seats were comfortable.

✅ Trip Verified | Prague to Paris. Flight with CSA operated by Smartwings was delayed as usual for 2 hrs. The boarding process was pure mess because of too many cabin bags which delayed us even more. The staff on airplane was nice, welcoming and apologetic for the delay. I prepaid the gourmet meal which was outstanding for the price both in quality and quantity. There was in-flight app with entertainment working however I did not try it. If we were not delayed it would be a great flight.

✅ Trip Verified | Amsterdam to Prague. I’ve flown all over the world and this is by far the worst airline I have ever flown. Not only was the flight delayed nearly an hour with no explanation. Also when boarding we were shuffled out ide to stand in the cold while waiting to board. Czech is such a beautiful place but this country needs to invest in or rehire their entire airlines staff. As an American I have to say this airline ruined this country’s great experience. This airline was beyond disorganized and completely unprofessional. There were multiple other issues when landing that I will not go into on here. When I say never, I mean I will never fly on this airline again. Just save yourself the headache and fly elsewhere.

✅ Trip Verified | Prague to Rome. I didn't expect a lot when booking a flight with Czech Airlines but I was very pleasantly surprised. The plane was a Smartwings one, the interior wasn't new, but was clean and working well. The flight was on time, there was also an inflight wifi, which worked well. Crew was polite, nice and attentive, only water was given for free, but that's normal nowadays. However, Czech Airlines offer so called "Gourmet menu" for 14€, which must be purchased online at least one day before take-off. For that 14€ you get a tasty hot meal served on porcelain, dessert, salad, fresh buns with butter and three drinks including wine/beer and hot drinks, served in glass or porcelain cups. All that with maximum willingness and professionalism. To conclude, give this airline with almost 100 years of tradition a chance. They struggled in recent past, but now they are a nice option for flying to Prague (or via Prague) again.

✅ Trip Verified | Barcelona to Prague. I used to be a Gold member of OK Plus for more than 10 years, but as soon as it was bought by Travel Service and everything went down (quality, service etc.), I stopped using CSA completely. I tried them after quite a long time on single journey from BCN to PRG and will not fly again. They try to be seen as regular airline, in reality this is below-average low cost carrier. I have even paid for upgrade to C class - food terrible, service terrible, being sat in 2nd row the legroom space close to zero. On a positive note, we were not delayed, apart from that nothing to write home about.

✅ Trip Verified | Prague to Keflavik. Experience of the worst low-cost airline under the price of the traditional airline, no online booking manager, no fully usable mobile app, call-centre operators without knowledge, extra-legroom seats with space of basic ones, booking changes they do without letting you know. This airline is facing as a traditional and modern one. But reality becomes when I saw the type of aircraft, I realize, that I will fly with low-cost airline aircraft. I believed that for price 210€ I'll get the full experience of the traditional airline. I prepaid food and seat in the first row. About one week later, when I wanted to add baggage, my booking manager site was empty (no option to add more services). So I called the customer centre and I got information that this is happening often and it's not possible to fix my booking manager and I have to manage everything via call centre (the mobile app is useless, you can't manage anything there - you only see information about the flight). Then the operator also told me that my seat (i paid for the first row) was changed because of changing aircraft. I wasn't noticed before via mail or SMS, that this happened. Not for least, she also told me, that this aircraft doesn't have"kitchen, so it's not possible to have warm food there, which I paid for. So I ask for another baggage and refund for food. One week later I tried to have another call and ask about my issue. Another operator told me, that it is possible to have warm food on this flight. I was totally disappointed, but at the and I order a paid for the food again with hope, that second operator knows what she speaks about. During boarding, I came to the oldest plane I can imagine from the most low-cost airline Smartwings. Legroom was tiny as in other B737, but my seat was priced as the extra-legroom seat. The only one thing I was fine with, was the food menu for 15€.

✅ Trip Verified | Had a single ticket issued by KLM from Prague to Moscow via Amsterdam. I have SkyTeam Elite Plus status. Flight from Prague has been codeshare with CSA but operated by Smartwings. Much to my surprise, CSA rejected to check my luggage through to the final destination, saying that they do not have the respective arrangement with KLM. Both companies are SkyTeam members and my flight has been presented as KLM flight. Consequently, I have been forced to pick up my luggage in Amsterdam, leave the terminal, check-in again, pass security and passport control. Rather than having my planned meeting in Amsterdam, I had to deal with my luggage. I was checking with KLM and they confirmed, that there is indeed no agreement between these two companies and CSA is right. And it is despite the fact, that flight has been marketed and sold as KLM flight. Another problem is, that you purchase a ticket with 4-star airlines to end up with poor quality 2-star low-cost, which does not even let you choose your seat for free (despite my Elite Plus status). Therefore, be aware of the codeshare. You might be paying for one service and get something very different.

✅ Trip Verified | Paris CDG to Prague. Late In both directions. No warning, no one says anything, the plane was already supposed to have left when they started boarding. No apologies no explanations. No refreshments unless you pay for them. Lame experience overall.

✅ Trip Verified |  Prague to Gatwick. I will strongly recommend not to use this airline, I went with them to Prague and back. Going in to Prague they told me there is not enough space for me to fly as they oversold the tickets and they lost several passengers bags. Luckily someone didn’t show up so I could fly. I have paid and booked the flight weeks before. On the way back flight was delayed, no explanation to what why etc, I have lost my connection home and staff said “it’s a shame” no sorry etc. Avoid if you can.

✅ Trip Verified | Flying OK619 from Amsterdam to Prague on October 3rd. Flight operated by Smartwings and late as usual. Boarding has been chaotic, service a board amateurish. Passengers were siting for quite a long time in the plane after "boarding completed" without a word of explanation as to why and what might be the departure time. The same in Prague. The plane was sitting on the apron, passengers waiting and no explanation provided. Would that be that difficult to explain, that we are waiting for the bus? Very poor service. One feels as a cargo. Plus you have CSA ticket but flight is actually operated by Smartwings which is a low end lowcoster. Real disappointment, nothing was working right.