✅ Trip Verified
| Recently flew CSA on Prague - Seoul - Prague route and can not say a bad word. The crew were professional, friendly, attentive. Service on par with 4 star airlines like BA or Finnair. Meals of very good quality and plentiful. Flights smooth, on time. Cabin showed the age but was clean. Good, old CSA proved they can provide good service as they used to do years ago. Would happily fly this route again with them. Unfortunately this is more or less the last "original CSA" route existing. They celebrated 95 years and literally died. By being taken over by Travel Service/Smart Wings things got to the worst possible level. Travel Service/Smart Wings have never been reliable airline with non existent customer service and flying with them is always a lottery - you may get lucky and get to your destination on time and get there at all or you are simply unlucky. Some of my last experiences just proved that (both flying under Smart Wings flight code or Czech Airline flight code). You are told you fly with Smart Wings but in reality you fly with Mongolian Airlines! The same happens with CSA now. You are told you fly with CSA but in reality you fly with Smart Wings. Hence all those problems mentioned by previous reviewers - delays, old planes (they got rid off the original CSA fleet), no customer service, bullying customers for 1 kilogram of overweight, more often technical incidents etc. etc. It's shame on Czech state and government to let things go that far and to degrade once highly recognized airlines! Let's see how long will this Seoul route survive. For other routes you probably will be much better off with others.