Croatia Airlines

✅ Trip Verified | Lisbon to Zagreb. Cabin staff unprofessional and ignoring simple passenger requests. I filled a form to become member of Frequent flyer program and got no feedback until present. Very poor meals onboard. The flight was late, behind schedule. My luggage was broken and Croatia Airlines ignored my claim. They do not treat baggage claims seriously nor respectfully.

Not Verified | Gatwick to Split. Check in was one of the fastest we have encountered, desk opened early. Our flight to Split was comfortable. Enough leg room. Plane clean, one of the cleanest we have been on in economy. 18 year old A320. Staff smart and friendly. Small enjoyable snack given plus drinks, all included in price. Plus benefit of reduction for being a senior/pensioner, though downside you cannot book emergency exit seats for extra leg room. However flight only couple of hours long so not necessary. Return flight, again check in process prompt. Staff friendly enough but once snack served they stayed chatting at back of plane. This was our first time flying with Croatian but it will not be the last.

✅ Verified Review | Zagreb to Prague. Terrible airline. Massive delays (3 hours and more) on all flights. No feedback on info line, no compensation at the airport. There are much better possibilities instead of this airline, even car is better and faster than this joke called Croatia Airlines.

✅ Verified Review | Zagreb to Frankfurt. Despite the fact that Croatia Airlines extended a special courtesy to me as an airline memorabilia collector, for which I am quite grateful, I cannot rate the flight itself very positively. Business class check-in was polite and quick, and the flight attendants onboard were courteous and efficient, but who would guess that they charge business class passengers for alcoholic beverages? Certainly the onboard menu magazine indicated that miniatures ( in my case Havana Club rum ) cost $5, but I never imagined that these prices also applied to business class. This is certainly the first time that I have ever been charged for a drink when flying in a premium cabin. I will know better next time. The cold breakfast served was satisfactory. Lamentably, the front lavatory lacked soap and towels, and the sink and toilet were badly stained and unpleasant. The seating was typical European business class with economy class seats with the middle seat open. The flight arrived in Frankfurt on-time, and I wish I could rate the overall experience more positively.

✅ Verified Review | London Heathrow to Zagreb. I fly often between UK and Croatia where I keep my boat. Croatia Airlines tries hard to be a "proper" airline not a budget flyer and generally succeeds. The staff are polite, pleasant, friendly and work hard to provide good service. The plane is always clean and the inflight magazine is informative and well written in Croatian and English. It's a better experience than budget and often not much more expensive. It would be helpful if they could fly direct to Zadar and have more winter flights. In my experience they are reliable and on time. The website has improved recently and online check in works well. These are short flights and the catering reflects that. A pleasant Croatia snack delivered with a smile and wine if you want it.

Paris CDG to Zagreb and Zagreb to Sarajevo round trip. Paris trip was good, eu-standard, no excitements, no disappointments. Professional staff, o.k. food/beverages, clean aircraft. Just what you need for a short flight: to be on time, to have enough space for a nap, decent cup of coffee and good apple juice. Sarajevo flight is super short, so only things I care about are that flight is on time, that seat is comfortable and that I get my coffee (on the early morning flight). Cabin crew is professional. All told, Croatia Airlines has a plus in my book, will fly with them again and I recommend it to others.

✅ Verified Review | Nice little European airline. Planes are always clean, staff friendly, food as expected on short haul, inter-EU flights. Seats are slim, leather and comfortable, same through the airplane, with middle seat empty in business class (as is the standard in the region). Great and efficient customer service over the phone or by email. They have their own little FlyOnLine club, where if you purchase five tickets online through them - you get the sixth for free (of the same class/type as the other five) which is great if you travel a lot. Overall, among the better local services within the EU.

✅ Verified Review | Croatia Airlines is a small regional European airline based in Zagreb. I flew from Zagreb to Zurich to connect with my Swiss Airlines flight back to Singapore. The aircraft was a turboprop Dash-8. For the 1 hour flight to Zurich, flight attendants came around to serve crackers and beverages. Overall, the flight was more or less similar to other European airlines flying intra-European routes - basic standard service with no frills.

✅ Verified Review | Copenhagen to Pula via Zagreb. Croatia Airlines is a nice airline that I've flown many times when visiting relatives in Croatia. The crew is cheerful and friendly, and even if it was some time ago they served a cold meal the snacks they serve are ok for the short flights they offer. The age is however starting to show on the aircraft but still OK. I still recommend Croatia Airlines, mainly for the crew. The cake and sparkling wine available for purchase for someones birthday and special occasions is great.

✅ Verified Review | Flew London Heathrow to Zagreb with Croatia Airlines. The flight was delayed due to late arrival of the plane at Heathrow. However, their boarding process was quite efficient. The ground staff were well organized. The plane seemed to be showing its age but still clean enough. It was a 2 hour flight so no meal, they had only snacks but the olives and cheese were pretty good. They were also generous with the free drinks. Zagreb is small airport so we had to use bus to reach the arrival gates. It was good value for the money.