Corendon Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 54 reviews
3/10
No Skytrax Rating
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1/10

"still waiting for a resolution"

(United Kingdom)

Trip Verified | Over 8 months since Corendon lost my suitcase and I'm still waiting for a resolution. I accepted their offer of payment 12 weeks ago and they stated it would be received in 8-10 weeks. Still no sign of payment and their customer services are not interested in helping. A quick search on Twitter shows I'm not the only one currently in this position with numerous people complaining of similar issues in receiving the compensation they are entitled to. They seem to be trying to increase their offering from UK airports this year but can't even resolve their issues from last year. Regardless of how they cheap they may be it's not worth risking flying with them. If you do encounter problems and need to contact them (which it seems many have) you will be left frustrated and most likely out of pocket
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Heraklion
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



26th January 2023 : Corendon Airlines response

Good afternoon,your request will be processed and completed by the responsible department. We ask for your understanding that we cannot help with this process via our social media channels due to the customer's data protection regulations.With best regards

1/10

"cancelled two days before departure"

(Germany)

Trip Verified | Our flight was cancelled two days before departure. They claimed this was due to the airport. In fact, the flight was operated, just we were not allowed on board. They said they would offer compensation but have not paid in months!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDusseldorf to Heraklion
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



5th January 2023 : Corendon Airlines response

Good afternoon, if you have any further questions, please feel free to contact us via Twitter or Facebook direct message, stating your pnr number. With kind regards

1/10

"about 7 hours on the plane instead of 4"

(Germany)

Trip Verified | My wife and I had booked a direct flight from Cologne to Tenerife on Corendon Airlines. A few weeks before the flight, we were informed that the departure time was moved forward from 10:00h to 07:20h, because the flight had been merged with the one to Gran Canaria and therefore now had a stopover there, with a similar arrival time. So we had to book a hotel near the airport at our own expense to be able to be there at the earlier time. Corendon refused compensation for this upon request. On the day of departure, it then became clear that due to the merging of the two flights without adjusting the pre-reserved seats, some seats were now double-booked when boarding at the gate - the clarification of this error, for which Corendon is responsible, caused about 90 minutes of delay. Thus, we had a total of about 7 hours on the plane instead of 4, without the airline offering passengers at least one free drink. We had booked the premium fare for a significant extra charge, which according to the website includes a meal - one would assume it would be something to eat and a drink. But in fact you only get one of each and have to pay for the other! Then on the return trip, there was no Priority or Bag Drop desk available, even though we booked and paid for it. Our online check in done the day before was deleted and we got different seats at the counter than reserved, apparently still due to double assigned seats due to the merging of flights. Conclusion: Corendon offers a direct flight with a pleasant departure time as a loss leader, but then, when the load factor is too low, combines two flights, which results in both a significantly longer travel time and an unfavorable departure time. Paid and booked additional services are not provided. We are happy to forgo another flight with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCologne to Tenerife South via Las Palmas
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



29th December 2022 : Corendon Airlines response

Good afternoon, please contact us via direct message (Twitter or Facebook) stating your pnr number, so that we are able to check your request. Many thanks in advance

1/10

"Non-existent customer service"

(United Kingdom)

Trip Verified | Flight cancelled 2 hours after planned take off. No replacement flight, no hotel provided, no vouchers. No compensation or refund after 4 months of complaints. Non-existent customer service. Do not fly with this airline under any circumstances, you will be left in debt.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Antalya
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no



29th November 2022 : Corendon Airlines response

Good afternoon, since we have already contact via direct messenger, we will provide you with all further information there. Kind Regards

1/10

"no information regarding the delay"

(Poland)

Trip Verified | Flight was late for over three hours, no information regarding the delay until I arrived at the gate. Missed my second flight due to the delay. They even rejected the compensation claim, disgrace, never again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWarsaw to Istanbul
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



29th October 2022 : Corendon Airlines response

Good morning, Corendon Airlines makes every effort to ensure that all flights take place on schedule. However, for organizational reasons, e.g. at the airport, there are currently changes over which we have little or no influence, but which affect the entire flight schedule. With best regards

1/10

"promised a refund within 14 days"

(United Kingdom)

Not Verified | I booked our family holiday return flight for 9 passengers with Corendon Airlines in May for £3024. We were due to fly on 30th October. They cancelled the flight 30th August and promised a refund within 14 days. Despite several phone calls the refund has not arrived. At short notice it was very difficult to find an alternative flight. The only flight available is more than twice the price because it is so close to departure and also it isn't a direct flight. I can't afford to book this until I get the refund. So our whole holiday is now at risk and our insurance will not cover our losses.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRhodes to Manchester
Date FlownOctober 2022
Value For Money 12345
no
1/10

"Totally unreliable company"

(Belgium)

Trip Verified | Avoid at all costs. This company takes your money then cancels your flights one leg at a time. Do not book with Corendon Airlines. Our flight in November has just been cancelled after cancellations of our flights in May. Totally unreliable company
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Palmas to Brussels
Date FlownMay 2022
Ground Service 12345
Value For Money 12345
no



12th September 2022 : Corendon Airlines response

Good afternoon, Corendon Airlines makes every effort to ensure that all flights take place on schedule. However, for organizational reasons, e.g. at the airport, there are currently changes over which we have little or no influence. If you have any refund request please contact us via Twitter or Facebook (DM), stating your pnr number. Many thanks in advance

1/10

"urge everyone to avoid Corendon"

(United Kingdom)

Trip Verified | Terrible airline for blanket cancellations across all UK airports for months of Sept and Oct. No apology and no offer of automatic and speedy refund. An open ticket is offered to be used within 7 days of original flight - which is impossible when all flights have been cancelled by this airline. I urge everyone to avoid Corendon and book with a better airline who have an app that works, respond to messages and actually answer their phones.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Dalaman
Date FlownJune 2022
Value For Money 12345
no



23rd August 2022 : Corendon Airlines response

Good morning, since we have already contact via direct messenger, we will provide you with all further information there and will complete your request as quickly as possible. We wish you a pleasant day

1/10

"Do not, you've been warned"

(Switzerland)

Trip Verified | Bad service and rip-off. First please note, that when flying Corendon everything thinkable will be charged surplus. Not doing online self check-in will cost an extra 10EUR p.p. Any additional luggage, other than Cabin-luggage, is charged surplus (1X20kg = 60EUR). A coffee, inflight, would have cost me 3 EUR surplus. Further, the "flight-information" was not understandable - but at least deafening. Conclusion: Do not, you've been warned.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHeraklion to Crete
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



23rd August 2022 : Corendon Airlines response

Good morning, we would like to point out that a fee of 10 euros will only be charged at the airport if no online check-in was made with the ECO tariff ticket. All of the information on this is passed on to our passengers by email when they make their booking, when they select the right ticket tariff and shortly before departure. Please find out more about the different ticket tariffs at https://www.corendonairlines.com/branded-fares Baggage allowance depends on the ticket tariffs to be booked. They are between only max. 8 kg hand luggage ECO, 23 kg free luggage plus max. 8 kg hand luggage FLEX or 32 kg free luggage plus max. 8 kg hand luggage PREMIUM. Please dont hesitate to contact us via Facebook or Twitter (DM) for further information. With kind regards

2/10

"crew more interested in standing around chatting"

(United Kingdom)

Trip Verified | Old, cramped and dirty aircraft (OM-FEX), parts of the inner cablin lining detached. Lack of on-line check in meant we had to suffer the painfully slow check in at the airport The chaotic boarding delayed our departure, crew more interested in standing around chatting than getting passengers to their seats. In-flight service continued the slow theme, didn't get to us in row 18 until 2 and a half hours into a 4 hour flight. No card machines which meant the crew having to do manual currency conversions, it does without saying they lacked change too. Crew didn't seem to know what they had to sell of where it was in the trolley, every request seemed to require searching every drawer or having a conference with colleagues. Clearly drunk passengers allowed to board and then fall asleep across 3 seats with their feet in the aisle, kids fighting and climbing over the back of seats, throwing water at each other, banging the windows - not a word from the crew. Not a flight I would like to experience again.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDalaman to Newcastle
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



23rd August 2022 : Corendon Airlines response

Good morning and Thank you for your feedback, which we take very seriously. We have forwarded your information to our responsible department. With best regards