Corendon Airlines

Not Verified | When we bought the ticket, we had a good flight time home and that was one of the reasons why we decided on that flight. Even before the day of departure Corendon Dutch Airlines changed the flight time two times till the worst (arriving in CPH in the middle of the night, which was extremely hard for my 83 years old dad and which forced the rest of us to take another day off and forced us to change the parking reservation). On the day of the departure we arrived at the airport (Gazipaza) and when we were in the check in queue Corendon Dutch Airlines cancelled the flight. It was nearly midnight. No one knew when we could go home and the level of information was very inadequate. We went into buses. The bus driver didn’t know where to take us and drove us around the area for an hour before he found the right hotel (it was only a 20 minutes drive). It was the most lousy hotel ever! So dirty. No light in the corridor. My sister and her husbands room had wet towels and make up on the pillow. And the door was smashed by a closed fist. My niece got harassed in the elevator by the baggage boy. It was a nightmare! The delay ended up to be over 12 hours. And Corendon makes it so difficult to claim a compensation! So unethical! No service at all.

Not Verified | Second time flown with Corendon Airlines this summer. I found them to be very good. Call center couldn't have been anymore helpful even calling back. Check at online was to be fair not plain sailing but got there eventually. The agent at AYT was very pleasant. The majority of the operating crew were fantastic being very friendly and professional. They were very well presented obviously complying with high uniform standards as they should. Unfortunately they were let down by a miserable "cabin chief". His attitude made it clear he'd rather be somewhere anywhere else other than on that aircraft. Had the front galley curtain stretched as tight as possible over the whole galley area denying access to the front toilet from the cabin. Not professional.

Not Verified | We chose the airline because of the price. At the counter for check-in we were forced to pay 10 Euros each. For 4 hours no drink and food. The cabin was so small flight attendants wanted us to sit with our luggage. We refused we had to beg them to create space coz other people choose to pack their luggage in our compartment, it was annoying. I guess that's what we get 4 using a cheaper airline.

✅ Trip Verified | Terrible attitude from the flight attendant. They were so reckless and didn't care to solve the problem that occurred during the boarding. They didn't help the passengers and they didn't organize the passengers when they were trying to find their seats. A man was yelling at everyone although he was not following the rules and the crew didn't do anything about it.

✅ Trip Verified | I wouldn't travel with this company again, nothing positive from check in to getting on the plane everything sucks. When it came time to pick up my luggage it came broken and without the lock so I'm still struggling more until I reach my destination. Δεν θα ταξίδευα ξανά με αυτήν την εταιρεία τίποτα θετικό. από το check in μέχρι μέσα στο αεροπλάνο όλα χάλια. και όταν ήρθε η ώρα να παραλάβω την αποσκευη μου ήρθε σπασμένη και χωρίς το ροδακι με αποτέλεσμα να ταλαιπωρηθω ακόμα περισσότερο μέχρι να φτάσω στον προορισμό μου.

✅ Trip Verified | There are a lot of negative reviews for this airlines but for a budget airline what do these reviewers expect? Premium airline service? They have obviously never flown on EasyJet or Ryanair to make a comparison! Flew to Turkey from Manchester and was quite impressed by their check-in, service and legroom on the 737 plane. Recommend to anyone!

✅ Trip Verified | My husband and I have just had the misfortune to fly with this airline. We booked with Thomas Cook and this was the airline they choose to use and we had already paid our deposit before we realised. I have never been on such an awful flight ever! We were rammed in like sardines, my husband who is average height just about had his knees under his chin. The seats were narrow too so you became well acquainted with your neighbour. The aircraft was far too hot and the air conditioning was totally inadequate. There was no in-flight entertainment, not even the usual booklet in the seat pockets. Menus of the food they were selling were not available so the in-flight service took forever which inconvenienced anyone wanting to use one of the two toilets aboard. It was packed with children, I have never known so many children on a flight given it was not school holidays, most of who screamed and cried for all four and half hours. The adults weren’t much better as they too seemed to have no volume control either. The staff made no effort to ask parents to control their children or to assist with suggestions of how distract them or ease their distress. I have flown with football fans after a long delay at Heathrow and that was far less noisy. We thought the flight out was maybe just bad luck, however the return flight was just as awful. One minor plus, we had none of the much mentioned problems with the online check-in.

✅ Trip Verified | What a terrible airline. Never again. 10 times worse than Ryanair. We had booked a direct flight from Hannover to Fuerteventura. A week before the flight was moved forward by two hours because the plane flew to Gran Canaria before to drop people off there and for the return flight to Hanover to pick up people again. A four and a half hour flight became a seven hour flight. Unbelievably badly organized. The staff was very unfriendly and did not speak English very well. On the return flight then the same. Only that we had no stopover but as the last then in Fuerteventura have boarded. Our reserved seats were occupied and we could not sit together as a family and sat completely on different seats. My father had specially booked an aisle seat so he could stretch his operated leg. But he had to sit in the middle. A total chaos because no one sat on his booked seats. Also here the crew spoke even worse English than on the outbound flight. German spoke no one from the crew, which was a real problem for the 90% over 60 year old people. This airline, never again. They should be revoked the license.

Not Verified | Flight on 26.06.2022 Manchester to Dalaman delayed by 3.5 hours. Claimed for compensation on the 5.07.2022. 8 weeks later I get a message back saying they have agreed to pay compensation. It will arrive in 6-8 weeks, quite why it takes this long when the likes of EasyJet/Ryanair do it in 14 days is beyond me. Anyway. It is now the first week of February, a full 7 months since my holiday, and the money has still not been paid. There are countless reviews of this company stating the same thing, cancellations not being refunded after over 6 months etc. There is no recourse to do anything over the phone they just fob you off, and they completely ignore online messaging even though you can see they have read them. I have been to CAA who are now awaiting a response, do not use this airline if you can't afford to lose this money as they WILL NOT compensate you to allow you to get the money back to book elsewhere. Absolute joke of a company. I get a company can be busy and things can take longer than normal, but 7 months for an 800 euro payment? Come on.

✅ Trip Verified | Over 8 months since Corendon lost my suitcase and I'm still waiting for a resolution. I accepted their offer of payment 12 weeks ago and they stated it would be received in 8-10 weeks. Still no sign of payment and their customer services are not interested in helping. A quick search on Twitter shows I'm not the only one currently in this position with numerous people complaining of similar issues in receiving the compensation they are entitled to. They seem to be trying to increase their offering from UK airports this year but can't even resolve their issues from last year. Regardless of how they cheap they may be it's not worth risking flying with them. If you do encounter problems and need to contact them (which it seems many have) you will be left frustrated and most likely out of pocket